1 star is too high for this type of service. ​I brought my F-150 Lightning in for a used truck inspection and specifically requested they check an aftermarket switch mounted under the steering wheel. I was told over the phone that the inspection would take all day, so I arranged for their shuttle service to drop us off home. ​That was the only part of the experience that went smoothly. ​After returning home, I realized I’d left my garage opener in the truck and texted my advisor, Jason, to check on it—no response. Around 1:00 PM, I received a text saying the truck was ready. I called the number on the text and it went straight to Jason’s voicemail. I left a message asking for a callback. By 4:00 PM, I still had received zero response or callback. My wife had to drive me to the dealership herself. ​When I arrived and asked if they had checked the switch under the steering wheel, Jason bluntly told me they didn't check it because I "didn't mention it at drop-off," assuming I had figured it out myself—despite acknowledging that I had explicitly requested it when scheduling the service over the phone. He promised he would look at it when pulling the truck up. ​When I asked for the battery health report, he acted unsure if OASIS could even show that—for an electric truck where battery health is one of the most critical inspection points. He ended up just flashing a screen showing a battery at 100% charge, which I could barely read due to my poor eyesight. After taking my payment, he pulled the truck up, handed me the keys, and walked off without ever checking the switch. ​Total lack of communication, ignored phone calls, and zero attention to detail. I essentially paid to have my wiper fluid and tire pressure checked while being left stranded with no shuttle response. Terrible customer service from start to finish. I will never be coming back again, and I highly recommend others to pick a different dealership.

Joe was fantastic to work with, he is very professional. Such a great experience buying from here!

We are on the road on a driving trip and lost our GPS and link. I called the Olathe Lincoln service department to see if they could do a quick check on it, since we are so far away from home. The service rep was quite rude and basically told me to not bother coming in because they are so busy. You stuck on the road made no difference to him. And if we came in there would be no guarantee they can provide any assistance. Quite a response. Certainly this is not a place I would ever do business with.

Great experience buying our new Navigator L. Jonathon K. was very knowledgeable and we felt zero pressure. Closing was a breeze, again with no pressure upselling. Very satisfied with our experience.

Matt Dugan in Service did a great job of explaining the problems with my 2003 Ford Explorer Sport & suggested that I talk to Sam Washington about trading the Explorer. Sam did an outstanding job of finding a used replacement Vehicle (2015 Volvo XC60) & thoroughly explaining all the features & Dealer prep work before selling. I would highly recommend Olathe Ford & its entire staff for their professional & honest approach.

Excellent experience. Jonathan is the absolute best. I highly recommend that you purchase your next vehicle from this dealer.