O'Donnell Honda
Ellicott City, MD
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944 Reviews of O'Donnell Honda
The sales staff at O'Donnell Honda is helpful and courteous. A sales rep was quick to approach me in the car lot and asked me how he could assist me without being overly aggressive. I was happy with courteous. A sales rep was quick to approach me in the car lot and asked me how he could assist me without being overly aggressive. I was happy with the service I was provided from there forward. I was able to get a decent amount off of the sticker price for a Honda. To make the deal better than another dealership, they are willing provided future services for discount which I am happy with, as well. Overall, good experience and better than another Honda dealership that was not as accommodating O'Donnell. More
It was time to replace our 1999 Honda Odyssey (210,000 miles). After years driving the Odyssey - for many miles in numerous carpools and regularly servicing the car at O'Donnell - we were absolutely cert miles). After years driving the Odyssey - for many miles in numerous carpools and regularly servicing the car at O'Donnell - we were absolutely certain that another Odyssey was for us. We weren't quite sure whether we wanted a used or new car. After speaking with the gentleman in used cars and Cheri we decided on a new car. Both were very helpful in weighing the pros and cons of used and new cars for our situation. They genuinally seemed to want us to get what was best for us! Once we decided on a new car, Cheri was extremely helpful, thorough and efficient as hse guided us through the process. After the sale, she took the time to track down and send me a personal item I had left in the car. i also apprecited her follow-up phone call to see if we had any questions or conerns. Great service! More
Overall I had a great experience purchasing my new Honda Civic at O'Donnell Honda. My sales representative was very helpful and he did everything he could to make the car purchasing process a positive expe Civic at O'Donnell Honda. My sales representative was very helpful and he did everything he could to make the car purchasing process a positive experience. They were more than open to negotiations and they were very helpful in setting up my loan program. I felt like a valued customer. More
Overall, I was very happy with the experience of buying a new car on 4/30/11. The salesman was interested in explaining all the important details, and was patient with the various questions I asked. They g new car on 4/30/11. The salesman was interested in explaining all the important details, and was patient with the various questions I asked. They gave me a reasonable price on the new car, and they were accomodating to my needs. We bought a new car from O'Donnell 8 years ago, and have used them for servicing our Honda vehicles. They have always been very fair, and oriented towards good customer service. Thank You. More
Sean was helpful, courteous, and well-versed in the various car models. He allowed me to test drive several car types. Rajeev was able to get my interest rate decreased from 11.9% to 7.9% by speaking t various car models. He allowed me to test drive several car types. Rajeev was able to get my interest rate decreased from 11.9% to 7.9% by speaking to the bank and I am so grateful for his hard work and assistance! I will definitely be recommending O'Donnell Honda to friends! More
I had a wonderful experience at O-Donnell Honda. I never felt pressured or rushed, but always felt that I could ask anything or pop in any time during the process of buying my new car. They had everything r felt pressured or rushed, but always felt that I could ask anything or pop in any time during the process of buying my new car. They had everything ready ahead of time when they knew I was coming (to sign papers; to have remote start installed)and never seemed bothered when I arrived unannounced (to ask questions or look at the car again). Robert even had a rental car ready for me when he foufn out that the remote start install would take a few hours. Everyonein the dealership was friendly, even though they weren't working directly with me on my purchase. This is the second time I have purchased with O'Donnell Honda, and while I did test drive a few other makes of cars, Honda service and vehicles were by far the best. I won't even bother with other dealerships when I am ready for my next car...which considering it's a HOnda, may be a while! Thanks for everything! More
My experience with O'Donnell has been excellent. Our family has been driving Hondas for over 20 years, and this is the first car I have bought for myself. My mom's old car lasted 17 years, and due to th family has been driving Hondas for over 20 years, and this is the first car I have bought for myself. My mom's old car lasted 17 years, and due to the great service I was provided I was very inclined to buy from O'Donnell for myself. I thought the whole process once I decided on the car I wanted was very fast and easy, and overall was a great first experience. More
Terry Askin was very helpful with the purchase of our new CR-V. He was very thorough in showing us all the options of our car. The whole process from the time I saw the car on their web site until we drove CR-V. He was very thorough in showing us all the options of our car. The whole process from the time I saw the car on their web site until we drove off the lot with it was a very smooth and quick process. I would definitely recommend O'Donnell Honda to anyone who is in the market for a new car. More
My experience with the sales and service department has been outstanding. Everyone there works with your schedule to make things work to fit your need. When I bought my Odyssey, Jerry went out of his way t been outstanding. Everyone there works with your schedule to make things work to fit your need. When I bought my Odyssey, Jerry went out of his way to work with me to make it happen. He answered all my questions no matter how many times I called. More
the sales man JT is very articulate, precise and easy to deal with in terms of numbers, he specifically knows what he is selling as well as the product knowledge, no hassle, no pressures, which i thought it deal with in terms of numbers, he specifically knows what he is selling as well as the product knowledge, no hassle, no pressures, which i thought it would be long day for me to deal with dealership, overall, the presentation of price, the car was in deed a good deal, and we thought that finance officer gave me a chance to decide without pressure, i recommend this dealership with A 4 STARS!!!! there is a great impression this dealesrship will stay in the business for long because of the good rapport between customer and sales staff.........thanks for the help guys especially my salesman JT.....l. More