O'Donnell Honda

I bought a new car in Jan 2025 from O'Donnell after having sub par experiences at other dealerships. I never felt pressured at any point during my car buying experience- the first question I got asked having sub par experiences at other dealerships. I never felt pressured at any point during my car buying experience- the first question I got asked is "do you want to just test drive today and ask questions or are you looking to move faster?" I had two quick test drives and felt an immense amount of support when asking questions. When I later came back to put a deposit down, I was given the chance to fill out some additional paperwork then vs. day of purchase which saved a lot of time. When the financing conversation occurred, again no pressure or shaming into purchasing additional add ons that I had not expressed interest in. I wish that everyone had the experience I did and will absolutely be buying my next car down the line from O'Donnell. More

I've been to going to O'Donnell ever since I bought my first Honda in 1994. Their service department was always reliable up until the past 5 years when there appear to be more recalls. They don't seem to first Honda in 1994. Their service department was always reliable up until the past 5 years when there appear to be more recalls. They don't seem to care to service the recalls. I'm still waiting to get service for 2 recalls - one that's been out for 2 years and a more recent and serious problem with the fuel pump. Despite the serious nature of the recall, and Honda issuing a notice as to the serious nature of the problem (possibly causing accidents) and to get the problem fixed at any Honda dealership ASAP, they actually had an automated message stating that if you didn't have a problem, then they would be scheduling repairs in March 2025!When I called back in January, the tech tells my car was scheduled for repair in April 2025. They apparently decided to just schedule it to be fixed along with the other recall that had been scheduled last year (summer 2024)! We have a road trip scheduled and the tech was rude and didn't care. I've purchased 3 Hondas from O'Donnell, but never again. You've lost a long time O'Donnell Honda customer. More

My daughter needed a new (used) car and we went to test drive a used Toyota at O'Donnell. Musa, our sales person was excellent. We had a budget in mind and negotiated a very fair price. He answered all of drive a used Toyota at O'Donnell. Musa, our sales person was excellent. We had a budget in mind and negotiated a very fair price. He answered all of our questions and clearly explained all the itemized items on the sale sheet. We were done the whole entire sales process in less than 2 hours. We picked up the car the next day because it was late when we test drove the car but it was well detailed. If you are looking for a used car, contact Musa. More

December, 2024: Besides Jeff, the rudest service people I have ever come across. I have witnessed certain service people get into it with a number of customers over the years. I have been coming to Odonnell have ever come across. I have witnessed certain service people get into it with a number of customers over the years. I have been coming to Odonnell for years but since recently being treated rudely by 2 people, and the service manager didn’t do anything about it, I will never be back. I regret recently purchasing a new car from them. Never again. More

Very helpful and no nonsense salesperson. A great buying experience after some frustration at another dealer. A great buying experience after some frustration at another dealer. More

No pressure sales. Had the model and color in stock which I have been trying to find for two years. Shayne was great. Highly recommend. Had the model and color in stock which I have been trying to find for two years. Shayne was great. Highly recommend. More

Dependable, reliable, goes the extra mile to ensure customer satisfaction. Very pleases with the service rendered. customer satisfaction. Very pleases with the service rendered. More

I have never been treated as well at a car dealership as I was here. Robert Wilkie Is wonderful to work with. I was here. Robert Wilkie Is wonderful to work with. More

The entire buying process was painless. I contacted the dealership through the Honda website and was given a quote and a sales rep contacted me. I scheduled the test drive, which went smoot I contacted the dealership through the Honda website and was given a quote and a sales rep contacted me. I scheduled the test drive, which went smoothly. I was given the promotional financing and there was no haggling or stress. I drove the exact car I wanted home that day. More

Pleased and happy with my car buying experience. And I definitely recommend O'Donnell Honda! Thanks to Christine and Robert for assisting me! And I definitely recommend O'Donnell Honda! Thanks to Christine and Robert for assisting me! More