O'Donnell Honda

All persons listed above were very detailed and All persons listed above were very detailed and informative addressing all questions I had regarding the vehicle from its operation, technology aspe All persons listed above were very detailed and informative addressing all questions I had regarding the vehicle from its operation, technology aspects to financing. As I interacted with each individual, I felt comfortable and confident in the information they shared with me. They move efficiently to process all paper work and spent time in explaining all aspects of purchasing and financing a new car. It was a delight and pleasure to be serviced by staff at O'Donnell Honda. More

Third car I've bought from O'Donnell--2 used and 1 new. They have been reliable cars and the sales and service has been very good. I have and will continue to recommend O'Donnell Honda to my friends. They have been reliable cars and the sales and service has been very good. I have and will continue to recommend O'Donnell Honda to my friends. More

Besides purchasing a car, I purchased all weather mats. I found out that if you purchase the mats from PARTS and not at the time of purchasing the car, there is $26 up charge for "labor". I was told by the s found out that if you purchase the mats from PARTS and not at the time of purchasing the car, there is $26 up charge for "labor". I was told by the sales person, that "someone has to go get them and take the plastic off to put into your car" . I do not believe this true labor. This is what we call, "cost of doing business." When I told the sales person that maybe in the future that he should let his customers know that they should just get it from parts directly to save %16, he proceed to lecture me. He said that all dealership does this. I called my Len Stoler Lexus dealership who told me that is not customerary at Lexus. O Donnell should reconsider upcharging their accessories to the customers. All accessories should cost the same if one gets it added at the time of purchase verses getting it directly from parts. Or at least make the customer aware of his choices! It is not that I can not afford the $26, but more to make his future customers aware. There were a few other items that I do not believe he was attentive with. I have spoke to Irv in customer service and he was very understanding. More

Recently purchased a 2012 Honda Civic HF. Mr. Bailey was very helpful and accommodating when it came to the test drive. He was quick to respond during our negotiations and met me at a reasonable price. Pape very helpful and accommodating when it came to the test drive. He was quick to respond during our negotiations and met me at a reasonable price. Paperwork was mostly a cinch though, thanks to a number of other customers working with the sole loan officer, had to wait awhile to get all the paperwork knocked out. Overall the experience was painless and efficient. I would recommend Mr. Bailey and the O'Donnell dealership to others interested in purchasing a Honda vehicle. More

I had shopped at other dealers for weeks and was disappointed in the run around and typical dealership haggle. So stopped by O'Donnell on a whim because I was going to CarMax anyway. Jerry Som disappointed in the run around and typical dealership haggle. So stopped by O'Donnell on a whim because I was going to CarMax anyway. Jerry Sommerville, my salesman, made this deal for me. Jerry was awesome. He was low pressure, knowledgable and just awesome to work with. O'Donnell had the model and color Pilot I wanted but I had a price I wanted to pay and he made it happen. I left to see what CarMax would give me for my car and when I came back, he got the price I asked for. I couldn't ask for more. He also offered to go over the Pilot's features in detail at a future date, since we ran out of time that day. I would HIGHLY recommend Jerry and O'Donnell to anyone. More

I liked the saleman, JT Fields. He was no pressure, pleasant, very honest, patient and acomodating. O'Donnell did not have the separate sales person who tries to sell extras which I never have liked. I pleasant, very honest, patient and acomodating. O'Donnell did not have the separate sales person who tries to sell extras which I never have liked. I will recommend O'Donnell. More

O'Donnell Honda exceeded our expectations and set themselves apart from other dealerships in the area. Their customer service and prices were great. Our sales consultant, Chris, was outstanding and themselves apart from other dealerships in the area. Their customer service and prices were great. Our sales consultant, Chris, was outstanding and a pleasure to do business with. He and the General Manager, Brian, went out of their way to make sure we were completely satisfied with everything. We were very impressed with Chris, Brian, and the rest of the O'Donnell Honda staff throughout the entire buying process as well as afterwards. We were well taken care of. Thank you to O'Donnell Honda for a great new car buying experience! More

It was a smooth purchase and trade in. Much like CarMax. Financing was very easy and smooth. The Pilot was what we were looking for in regards to options. Musa Musa is a good sales representative. I hav Financing was very easy and smooth. The Pilot was what we were looking for in regards to options. Musa Musa is a good sales representative. I have never owned a Honda and I am very happy with the purchase. Thanks, Chris Rotunda More

Let me start by saying that this is not the closest Honda dealership to my home, or the only one I have visited. Far from it. That said, I would have traveled three times as far for the kind of experience dealership to my home, or the only one I have visited. Far from it. That said, I would have traveled three times as far for the kind of experience I had at O'Donnell Honda. I met my salesperson, Chris Councill on the phone, and within five minutes I knew I was going to buy my Honda at O'Donnell. Chris was informative, polite, and accomodating. I knew exactly what I wanted, having seen it on the O'Donnell website before I called. I knew about what I thought I should pay, and in TEN MINUTES Chris and I had worked out a mutually beneficial deal on the EXACT car I wanted. (He even checked how many miles were on the odometer, at my request). Unlike some dealers, O'Donnell, did not add a bunch of dealer-installed extras to the car to expand their profits and bargaining position. The car was pure stock, which makes it easier for the consumer to know what they are paying for. Most of us want to choose what we decide to add to our car anyway, right? Although I had settled on a car before I came in, O'Donnell had two identical vehicles on the lot. I didn't want to be a pain, but I felt like driving both of them, just to see if one or the other gave me a better feel. Chris let me drive both cars without making me feel like a bother, and, in fact, I did like one better, and selected that one. I'm a little obsessive compulsive, perhaps, and I appreciated that Chris indulged that side of my personality without making me feel like a problem. Once the driving was done, the buying process was a pleasant half hour or so. I got a fair price for my trade, a polite reveiw of the manuals and such, and took possesion of carefully detailed, fully fueled Honda FIT base, with automatic. I feel very fortunate to have found O'Donnell. Having scouted around a lot, I finally came across their website, and was very pleased at the ammount of cars they had listed in stock, and the variety of colors and trim levels. I like having a lot to choose from, and O'Donnell had more than most. As I have said, Chris Councill was really a great salesperson. The best I have enountered. The dealership was clean, comfortable, and organized. We had a puppy with us, and everyone was very accomodating about that as well. If you are shopping for a Honda, (and why wouldn't you be?) you really should go to O'Donnell. This is a big purchase. As long as you are going to spend your money, you might as well feel good about it. Buy a car at O'Donnell. Have a pleasant experience. Then spend a little of the money you saved down the street in the historical district of Ellicott City, where you can celebrate your new purchase. Note: I do not work for O'Donnell Honda, nor does anyone I know. I just like it!! More

JT was a straight forward non-pushy salesman, just the kind we like. He is very responsive and always responded to my inquiries promptly, with the details and accuracy I asked for. He won our business b kind we like. He is very responsive and always responded to my inquiries promptly, with the details and accuracy I asked for. He won our business by this, while sales people from other dealerships often replied to me without answering my questions or tried to sell me some other service I didn't ask for. More