O'Donnell Honda

Let me start by saying that this is not the closest Honda dealership to my home, or the only one I have visited. Far from it. That said, I would have traveled three times as far for the kind of experience dealership to my home, or the only one I have visited. Far from it. That said, I would have traveled three times as far for the kind of experience I had at O'Donnell Honda. I met my salesperson, Chris Councill on the phone, and within five minutes I knew I was going to buy my Honda at O'Donnell. Chris was informative, polite, and accomodating. I knew exactly what I wanted, having seen it on the O'Donnell website before I called. I knew about what I thought I should pay, and in TEN MINUTES Chris and I had worked out a mutually beneficial deal on the EXACT car I wanted. (He even checked how many miles were on the odometer, at my request). Unlike some dealers, O'Donnell, did not add a bunch of dealer-installed extras to the car to expand their profits and bargaining position. The car was pure stock, which makes it easier for the consumer to know what they are paying for. Most of us want to choose what we decide to add to our car anyway, right? Although I had settled on a car before I came in, O'Donnell had two identical vehicles on the lot. I didn't want to be a pain, but I felt like driving both of them, just to see if one or the other gave me a better feel. Chris let me drive both cars without making me feel like a bother, and, in fact, I did like one better, and selected that one. I'm a little obsessive compulsive, perhaps, and I appreciated that Chris indulged that side of my personality without making me feel like a problem. Once the driving was done, the buying process was a pleasant half hour or so. I got a fair price for my trade, a polite reveiw of the manuals and such, and took possesion of carefully detailed, fully fueled Honda FIT base, with automatic. I feel very fortunate to have found O'Donnell. Having scouted around a lot, I finally came across their website, and was very pleased at the ammount of cars they had listed in stock, and the variety of colors and trim levels. I like having a lot to choose from, and O'Donnell had more than most. As I have said, Chris Councill was really a great salesperson. The best I have enountered. The dealership was clean, comfortable, and organized. We had a puppy with us, and everyone was very accomodating about that as well. If you are shopping for a Honda, (and why wouldn't you be?) you really should go to O'Donnell. This is a big purchase. As long as you are going to spend your money, you might as well feel good about it. Buy a car at O'Donnell. Have a pleasant experience. Then spend a little of the money you saved down the street in the historical district of Ellicott City, where you can celebrate your new purchase. Note: I do not work for O'Donnell Honda, nor does anyone I know. I just like it!! More

JT was a straight forward non-pushy salesman, just the kind we like. He is very responsive and always responded to my inquiries promptly, with the details and accuracy I asked for. He won our business b kind we like. He is very responsive and always responded to my inquiries promptly, with the details and accuracy I asked for. He won our business by this, while sales people from other dealerships often replied to me without answering my questions or tried to sell me some other service I didn't ask for. More

The sales manager and his team made our car buying experience a pleasure rather than the struggle I usually anticipate. They provided us with a vehicle that was just what we wanted, and didn't try se experience a pleasure rather than the struggle I usually anticipate. They provided us with a vehicle that was just what we wanted, and didn't try selling us anything we didn't want. I especially want to acknowledge their finance manager, Rajeev. We worked together through a series of phone calls to get the financing in place before coming to the dealership to pick up the car we'd picked out. He really needed to go above and beyond the usual to deal with some misleading items on our credit report. His skill and his attentiveness were the perfect compliment to the sales experience. I will not only recommend others to buy from O'Donnell but I'll also let them know they are working with people who know what a difference partnership makes. More

Terry was very helpful in showing me the options in vehicles for what I wanted for my family. He was also helpful in helping me get to a payment that I could afford. I appreciated the time that he to vehicles for what I wanted for my family. He was also helpful in helping me get to a payment that I could afford. I appreciated the time that he took to show me all of the features of my new vehicle as well. Everyone there was friendly and helpful each time we visited the showroom. More

Let me begin by saying that they are a decent dealership. They have a good reputation, and my wife and her family have purchased cars from them before. That being said, I went fully anticipating to pay less They have a good reputation, and my wife and her family have purchased cars from them before. That being said, I went fully anticipating to pay less for the vehicle we bought (a 2012 CR-V). I had a moment where I was ready to walk out because the sales rep claimed that they weren't discounting the CR-V right now. I know this is bulls**t, but he offered instead to throw in an equivalent amount of accessories to match the price I was expecting to pay. Once I started getting down to the nuts and bolts of the sale, the rep would only look my wife in the eye, not me. I understand these guys have to make a profit, but 5% should be sufficient. One other thing, the finance rep made several mistakes on the documentation, which he ended up having to reprint three times. That worried me, as he was seemingly not paying attention to details. Otherwise it was a good experience. More

Our experience at O'Donnell Honda was very good. We worked with Stan. He was able to get us a great deal for our new car. He was very responsive to our questions on the price. Our only complaint was worked with Stan. He was able to get us a great deal for our new car. He was very responsive to our questions on the price. Our only complaint was that he could not answer some of our questions about the car itself. Overall, would recommend. More

JT was awesome! He helped me find the perfect car that fit my budget. He was friendly, professional, and efficient, and attentive. Please see JT Fields if you want to buy a new Honda! fit my budget. He was friendly, professional, and efficient, and attentive. Please see JT Fields if you want to buy a new Honda! More

The dealer is so different from other ones that I visited. They provided a relaxed atmosphere. My salesman, Chris Councill, saw me a couple of times over the last few months. He was always helpful, visited. They provided a relaxed atmosphere. My salesman, Chris Councill, saw me a couple of times over the last few months. He was always helpful, answered all my questions, and never applied pressure. It made the car buying experience so much easier. Also the dealership had integrity. No hidden fees, unwanted add-ons, or anything else. Just fantastic service to me as a customer. More

This is the fourth Honda I have bought from this dealership in the last 11 years. I keep going back because they match or beat most of the prices I get from other dealerships. They never add dealer dealership in the last 11 years. I keep going back because they match or beat most of the prices I get from other dealerships. They never add dealer installed accessories to jack up the price like several other local dealerships do. More

My husband and I arrived at 11am the day of the sale at O'Donnell Honda and were greeted warmly by Mr. Askin. He asked me a few questions about what I was looking for in a vehicle and showed us to a beaut O'Donnell Honda and were greeted warmly by Mr. Askin. He asked me a few questions about what I was looking for in a vehicle and showed us to a beautiful Accord, handed us the keys and said take it for a ride! The car was a Special Edition and it stunning! It drove like a dream (like all my 5 Hondas that I've had in the past)! He offered to show us another model but we were so impressed with the car we sat down to negotiate a price. It took no longer than 30 minutes all together. He had our car for trade-in too! We took it home that day after speaking with the financial person. We looked at the clock and it was about 1:00. Lunchtime! We celebrated our new car. This is the third car we bought from O'Donnell Honda AND we drove almost an hour and half to get there because we trust them and have had great experiences all three times. More