O'Donnell Honda

I was a previous customer and decided that I wanted to investigate the Honda Odyssey so I went back to where I purchased my first car from since it was such a good experience back then. And over 12 years investigate the Honda Odyssey so I went back to where I purchased my first car from since it was such a good experience back then. And over 12 years later, it was still wonderful and even better. I started my process with an online request for pricing information. Then the next day, Chris Councill emailed me with a Quote and his contact information. I was still hesitant because I wasn't sure of my Credit and ability to afford a minivan. Chris listened to me, and suggested that I complete a credit application online so that I could easy my credit fears, and he also scheduled me for a test drive so that I could confirm if an Odyssey was what I really wanted. Chris patiently waited for me to make my decision to come in and purchase my Odyssey. Once i finally arrived to the dealership, Chris seemed genuinely happy to meet me, he kept me calm through the waiting process for finance, he helped me select the color of my Odyssey, he assisted me with cleaning out my trade-in, he congratulated me when I came out of finance, and he explained all of the features in my new purchase until I felt comfortable. Jason in finance explained every option thoroughly until I had the monthly payment that I was comfortable with. Chris was more of a friend, rather than a salesperson and i was so happy with his customer service and the O'Donnell experience. I highly recommend Chris and O'Donnell to anyone looking to purchase a vehicle. More

I have done business with O'Donnell Honda since 1994 and this is the 6th Honda I have bought from them and the experiences have always been excellent. The sales rep I dealt with the last 2 purchases wa and this is the 6th Honda I have bought from them and the experiences have always been excellent. The sales rep I dealt with the last 2 purchases was Musa Musa and he was easy to negotiate with and certainly worked with me on a final price. He thoroughly explained all issues and was well-versed on the model and he had a good knowledge of insurance and title issues. If you are financing through American Honda FC, O'Donnell's finance dept is very efficient and pleasant to deal with. Last but not least, O'Donnell's Service Dept is first-rate and has quality service reps as well as technicians. The waiting room is neat and clean with coffee, TV and even a kid's rooom. The service dept. gets you in and out quickly and will explain fully any repairs that need to be done to your vehicle. All-in-all, I would definitely recommend O'Donnell Honda if you decide to purchase a Honda. More

We bought a new Honda Accord recently at O'Donnell Honda. We were able to find the car with the features we were looking for, test drive it immediately, agree on a price, sign the papers, have it pre Honda. We were able to find the car with the features we were looking for, test drive it immediately, agree on a price, sign the papers, have it prepped, and drive it home within 2 - 2 1/2 hours. The negotiations were straightforward -- no running back and forth to the sales manager and no long delays. Our salesman, Stan, was knowledgable about the car and its features, shared them readily with us, and treated us with courtesy and respect throughout the process. The gentleman who led us through the paper signing and payment process was equally polite and efficient. We received our new registration cards, stickers, and license plates at the dealership. We're very happy with our new Accord and will return again to O'Donnell Honda. More

I was in the market for a new car, so I went to O'Donnell Honda where I've purchased 3 cars in the past. This time around I dealt with Stan, who was extremely friendly, attentive, and helpful. I O'Donnell Honda where I've purchased 3 cars in the past. This time around I dealt with Stan, who was extremely friendly, attentive, and helpful. I looked at a few CRVs, and I selected one fairly quickly. I knew I wanted a CRV, and Stan was superbly helpful through the entire process. He explained everything very well and helped me get on the road, in my new car, that day. Overall the customer service at O'Donnell was wonderful, and I'm a lifetime customer. More

I have brought my Hondas here for service for 14 years. The service department is absolutely honest, reasonably priced, and competent. Consequently, I expected the sales side to be the same, and I wasn't d The service department is absolutely honest, reasonably priced, and competent. Consequently, I expected the sales side to be the same, and I wasn't disappointed. (I also had recommendations from several co-workers.) Stan answered all of our questions and helped us find a great car. I'll come back when my 2003 Civic needs to be replaced, but since it only has 220k miles I'm hoping to get a few more years out of it. More

I recently purchased a new Honda Accord and the experience was the complete opposite of the stereotypical car buying experience. I worked with Sales Associate David DiCarlo. I spent an entire Sat experience was the complete opposite of the stereotypical car buying experience. I worked with Sales Associate David DiCarlo. I spent an entire Saturday test driving various makes and models at many different car dealerships. When I first met David, I was clear that I wasn't buying a car that day and was just trying to decide what car was right for me. He completely understood and still took the time to show me the various features and tools of the new Accord despite their bustling show room of potential buyers. I ultimately choose the Accord. I worked with David over email (on his day off) and we agreed to a very competitive price. It was incredibly hassle-free without any of the games or tricks I tended to associate with the new car buying experience. David even emailed me the final closing costs so there were no surprises when I came in to pick up my new car. Everything was up front and visible. David also went out of his way to prepare all of the paperwork ahead of time so the closing could be done as quickly as possible at their dealership. While the final paperwork was being prepared at the dealership David showed me how to use the car's bluetooth and other tools that were not available in my previous car saving me even more time. In a short while, I was driving home in my new car almost in shock at how easy it all was. I highly recommend David DiCarlo and O'Donnell Honda if you're in the market for a new car. David was knowledgeable, friendly, and above all honest and straightforward. Pricing was very competitive as well. I was driving an older car for quite awhile dreading the new car buying experience. Any anxiety or apprehension I felt was a waste of time and energy in the end. I wouldn't have procrastinated for so long had I known how easy and pleasant the experience would be with David and O'Donnell Honda. More

My contacts at O'Donnell Honda were Christine DiNatale and Chris Councill. Both were great sources of information and offered great pricing from day one. There were no hidden fees and no pressure DiNatale and Chris Councill. Both were great sources of information and offered great pricing from day one. There were no hidden fees and no pressure, which made for a refreshing and hassle-free car buying experience. We would definitely recommend this dealer to family and friends and plan on returning for future car purchases. More

We worked with JT at O'Donnell Honda in Ellicott City MD. He was professional and friendly from day 1. We visited several Honda dealers in the Baltimore area and many tried to up sell or include hidden f MD. He was professional and friendly from day 1. We visited several Honda dealers in the Baltimore area and many tried to up sell or include hidden fees. What set JT and O'Donnell Honda apart from the competitors was that we were given a solid price from the beginning and there were no hidden fees. The whole process was hassle free and we are happy with the purchase. We would recommend this dealer to family and friends. More

My third Honda Accord purchase from O'Donnell Honda. Always excellent customer service; professional and friendly. Definitely a fourth visit / purchase when time is right. Love the Accords and my expe Always excellent customer service; professional and friendly. Definitely a fourth visit / purchase when time is right. Love the Accords and my experiences with O'Donnell. More

A great car buying experience. No hassle, no haggle and in and out very quickly. Sales associate was up front from the beginning and most pleasant to deal with. Loved the experience and love this dealershi in and out very quickly. Sales associate was up front from the beginning and most pleasant to deal with. Loved the experience and love this dealership. More