O'Donnell Honda

Good new car sales process - low ball trade ins After emailing several Honda dealerships in the area, O'Donnell provided the best on the road price for the exact *New* Odyssey I wanted. I was compl After emailing several Honda dealerships in the area, O'Donnell provided the best on the road price for the exact *New* Odyssey I wanted. I was completely satisfied with the price, however I let this cloud my judgement when valuing my trade in. The price settled on for my trade-in was less than Carmax quoted (3 months earlier) however, considering tax savings, close enough to pull the trigger. Then I did something which no one should do - went back to see what they listed my trade for - $7,000 more than they gave me. Granted, they probably won't get full price, but none the less, left the feeling of getting shafted. Completely my fault for not being firmer on negotiating and walking away when they wouldn't even concede a $87 cargo tray, but still sucks big time. As nice as they may seem, at the end of they day they are trying to shaft you - sellers beware. More

Their service department is either incompetent or cheat I gave my vehicle and told them that window is not rolling down properly, they told me that the motor is not working and needs to be replaced. The cos I gave my vehicle and told them that window is not rolling down properly, they told me that the motor is not working and needs to be replaced. The cost would be $400+. As I wasn't having funds, I decided to leave it as it is for some time. Yesterday when I took my vehicle to another place for regular oil change, he opened the door and fixed a loose contact, and the window is rolling down without any issue. The mechanic did not even charge me a single dollar. With above experience, I am never going back to them. Cheaters! More

Wonderful service! I had the pleasure of working with Brian Blevins at this Honda location. He was extremely helpful and friendly when he worked with me and understood m I had the pleasure of working with Brian Blevins at this Honda location. He was extremely helpful and friendly when he worked with me and understood my needs immediately. I am a pretty busy individual, but he stayed late to help facilitate my need for later appointment times. He answered all my question and was straight forward with all his answers. This was my first purchase, and I found the entire experience to be satisfying. Thank you Brian! More

Unprofessional Considered buying a used car from here inspite of the higher price, which John thought he was doing a great job of researching. We put our concerns an Considered buying a used car from here inspite of the higher price, which John thought he was doing a great job of researching. We put our concerns and he just lied making stuff up about brake pads. Also tried to sell a car and take the certification away from the car for 300 dollars which made no sense. After all this did not offer proper paperwork or full 2 set of keys. The only thing of interest was buy or walk out so we walked out. Both the salesman had no idea what the certification process included neither one offered proper paperwork or went over the repairs and other stuff. Only motto sell the car. Would definitely need better leadership. More

Wonderful buying experience I was considering buying either a Honda Insight, or a Civic Coupe. I received detailed quotes by email from Chris Councill and Shayne Wilson at O'Don I was considering buying either a Honda Insight, or a Civic Coupe. I received detailed quotes by email from Chris Councill and Shayne Wilson at O'Donnell Honda, who answered whatever questions I might have had. The quotes were way lower than those I had been given by other dealers, but more important to me was the fact that NOTHING was added on when I went there to buy. In fact a small deduction was made because I brought my own tags which Shayne cleaned up and put on my new Coupe. All this was in such sharp contrast to the deliberately misleading quotes I had received from Bethesda's dealership that it made the 30-mile drive, which I wasn't very keen to do, absolutely worth it. What a pleasure to find that there are honest and straightforward car dealers around! A big THANK YOU! C. F. Garrick More

Wonderful Experience Recently I purchased Honda Accord From O'Donnel Honda and My Experience was wonderful, excellent customer service, Staff members more than helpful, I Recently I purchased Honda Accord From O'Donnel Honda and My Experience was wonderful, excellent customer service, Staff members more than helpful, I would highly recommend this dealership to all my friends and relatives. More

Fantastic Service I recently purchased a 2011 Honda Accord from O'Donnell Honda in Ellicott City, MD. I was very nervous going into the buying process as I was doing i I recently purchased a 2011 Honda Accord from O'Donnell Honda in Ellicott City, MD. I was very nervous going into the buying process as I was doing it on my own, with little knowledge of the car buying process. I previously owned a Honda and knew that I wanted another Accord. Mike Garvey was referred to me and he and his team were fantastic. I did some research on their website prior to going to the dealership and had two cars that I wanted to look at and test drive. They were prompt, friendly, answered all of my questions and made me very comfortable. I knew what I could afford and never felt like they were trying to up-sell or convince me to do more than I was comfortable with. I returned to the dealership two days later and purchased one of the two cars that I looked at. The financing piece was also nerve wracking but they were incredibly informative and kept my payment right where I wanted it to be. Jason (can't recall last name) from financing was great. All around, an awesome, easy experience. I highly recommend O'Donnell Honda. More

Great experience at O'donnell Honda I had initially thought the Honda Civic was out of my price range, however when I called O'donnell they worked with me to find the right car in my pri I had initially thought the Honda Civic was out of my price range, however when I called O'donnell they worked with me to find the right car in my price range. All the salesmen were very friendly. They did not overwhelm me unlike other car salesmen. They were also extremely patient with me as my paperwork encountered a lot of complications. As a first time car buyer, I had a stress free experience with O'donnell and I would without any hesitation recommend them to my friends. More

Excellent Customer Service, No gimmicks I had a wonderful experience at O'Donnell Honda in Ellicott City. My sales rep Robert was very helpful, not pushy and was accommodating. I enjoyed tha I had a wonderful experience at O'Donnell Honda in Ellicott City. My sales rep Robert was very helpful, not pushy and was accommodating. I enjoyed that he let me decide what I wanted and worked with me to help me stay in the price range I could afford. I will definitely recommend this dealership in the future. From the sales rep, to the management, to the cheerful greeter at the front desk I was more than pleased with their customer service. More

Honda Fit 2013 I had a great experience at O'Donnell. I emailed in advance, was clear that I wanted a specific base model with no extras. I spoke with Chris at 9pm o I had a great experience at O'Donnell. I emailed in advance, was clear that I wanted a specific base model with no extras. I spoke with Chris at 9pm on Friday night, scheduled an appointment the next morning at 9:30am and left the dealership by 11am with the exact car I had seen on the Internet (same VIN). Everyone was very friendly and didn't try to sell me anything extra at all. The price was very reasonable. It was a really pleasant experience overall. More