O'Donnell Honda

Felt no pressure, everything regarding price factual no xx Gary Paul was our salesman. He let us test drive by ourselves, encouraged us on questions, gave us the breakdown of the price and is still helping us Gary Paul was our salesman. He let us test drive by ourselves, encouraged us on questions, gave us the breakdown of the price and is still helping us for aftermarket options. This is our second minivan and third Honda model .We have owned accord pilot and now odyssey. VERY PLEASED! More

Worse customer service ever! I had a very very bad experience in this dealership. I went there at 10:25 am and came out from there at 6:45 pm. Although it was a Memorial Day weeke I had a very very bad experience in this dealership. I went there at 10:25 am and came out from there at 6:45 pm. Although it was a Memorial Day weekend, the dealership wasn't that busy. First, nobody greeted us at the door. I had to ask a guy that I want to buy a car. So he accepted us a just give me a printout with spec sheet of the car I wanted. I knew what I gonna buy. But I wanted him to explain comparison between couple of models. Time to time, he ran away to some where and came back after 30-40 min. Finally, he took us for a test drive at 12:45 and I drove 2 cars in 20 minutes. Meanwhile he accepted 2-3 more buyers. He gave us pricing on 3 models and ran away again to deal another customer. I wanted to buy a car and this is why I was still sitting there. We decided on Civic EX (2015) and filled out an application for finance around 2:15 pm. We were sitting alone without the sale person. Nobody even asked us what was going on or if we need anything. Finally I asked manager what is happening here and he replied the sales person is busy with two more buyers. After one hour, the sales guy came to tell up that my file is with finance department. At 5:30 I could not take it anymore with pounding headache. I started to shout on them and told I want leave without car. I can buy anywhere with my money. Their behavior was as if they are doing me favor. Finally, at 6:15 the finance guy called us and completed everything. My point is if you want to buy a car with your money why you have to go through all these hassles? They have to treat you as a human. There was no CUSTOMER service at all. I cannot recommend anyone to this dealership. In this regards, Jim Coleman Honda was the best (I had buy car from them before). I feel sorry that I did not give them business this time. About the sales person: As I said he never introduced himself, I came to know his name was Robert Wilkie. He is not professional at all. He does not know even how to work with computer. I wish I do not have to deal with him anymore . His manager (do not know name) even told me that they have to buy coffee, water etc. for customers and that's why he cannot negotiate price anymore. I do not know any dealership who does say like that. More

Bad customer service I call them to cancel my ancillary product. I was talking to a guy name Rajeev.i guess i spell right. He make me feel like, he dont want to answer my I call them to cancel my ancillary product. I was talking to a guy name Rajeev.i guess i spell right. He make me feel like, he dont want to answer my question and he is not helping me out. He was so mean while talking to me. So i dont feel like it is a good place to buy car. More

Friendly, focused car buying experience with great pricing The O'Donnel Honda experience was great. First new car purchase in 15 years. We looked at several dealreship but picked O'Donnel for their knowledgabl The O'Donnel Honda experience was great. First new car purchase in 15 years. We looked at several dealreship but picked O'Donnel for their knowledgable and helpful staff. Not pushy and they were patient while we tried out the various trypes of Civc, Fit and CRV. Suggest checking their price on the internet with several dealers. They did tahat as well and were able to offer the lowest price without going back and forth. Other dealers claimed they could matc any written quote but O'Donnel got it right the first time. More

Great place to buy a car I want to take a moment to recognize the staff at O'Donnell Honda in Ellicott City,MD who recently helped me with my purchase of my new 2015 Honda Od I want to take a moment to recognize the staff at O'Donnell Honda in Ellicott City,MD who recently helped me with my purchase of my new 2015 Honda Odyssey. Chris Councill the Internet Sales Manager did a fantastic job in making my experience very pleasant and provided all assistance in making CAR buying experience as simple as possible. He is friendly, professional and most importantly trustworthy. I would recommend to anyone looking to buy Honda CAR from this dealership. Thanks again to O'Donnell Honda. More

Very pleasant experience I did most of the footwork (research and negotiating) via e-mail so all I really did at the dealership was take a test drive and sign the papers. No I did most of the footwork (research and negotiating) via e-mail so all I really did at the dealership was take a test drive and sign the papers. No hard sell, no surprises, no pressure to buy anything extra. Salesman (Sayed Tagoe) was very personable, knowledgable, and helpful. A completely different experience (in a good way) from the last time I bought a new vehicle. Highly recommend O'Donnell Honda. More

excellent service!! Awesome job! my dealer Stan was cool and paid attention to every little detail i asked. i was expecting a full day or two of car shopping but i fi Awesome job! my dealer Stan was cool and paid attention to every little detail i asked. i was expecting a full day or two of car shopping but i finished in 2 and 1/2 hours. i was so impressed with the service that i bought the car the very same day (in a very fair price, i might add...). thank you Stan and O'Donnell Honda. More

Buying a new accord I am a single parent who does over 45000 miles a year. I have little time for shopping at the best of times. Alex at O'Donnell Honda was both direct a I am a single parent who does over 45000 miles a year. I have little time for shopping at the best of times. Alex at O'Donnell Honda was both direct and bent over backwards to help me get a new car. The price was very competitive WITHOUT HAVING TO HAGGLE FOR HOURS. As a successful small business owner I am completely impressed with this company. I happily recommend them to anyone. More

Great experience with a used car purchase We had an excellent experience while buying a used Acura. Kenny and Brian were fantastic and made the process very smooth and easy. The warranty optio We had an excellent experience while buying a used Acura. Kenny and Brian were fantastic and made the process very smooth and easy. The warranty options offered was also great. More

Minor issues but great customer service and efficiency Initially purchased a certified used vehicle and had a great experience. But, I noticed some issues with the vehicle and contacted the salesperson and Initially purchased a certified used vehicle and had a great experience. But, I noticed some issues with the vehicle and contacted the salesperson and also GM. They responded quickly and presented options. We decided to get a new vehicle in the end and we are pleased. The whole process was pretty efficient and painless without any sales pressure or financial add-ons. I would strongly recommend Mike Garvey and Raj (along with their GM, Brian Schwenk). More