O'Donnell Honda

Pleasant and Painless car buying experience My husband decided to buy a new Honda Accord. Our family had previously purchased 2 Honda's from another local dealership. We decided to call Mike Gar My husband decided to buy a new Honda Accord. Our family had previously purchased 2 Honda's from another local dealership. We decided to call Mike Garvey at O'Donnell Honda based upon several positive Google reviews. He did not disappoint! We sent him a text outlining exactly what we wanted. He replied in a timely fashion (very important to us). When we arrived at the dealership the next day, he promptly brought the car over for us to review and test drive. Mike G. stuck to the agreed upon price. Both he and the business manager made the paperwork process painless. We were even able to get ‘Bay’ tags right there at the time of purchase…NICE. Thank you Mike. More

Great experience - thanks Mike Garvey! We bought a new Honda Odyssey minivan when our family car stopped working. After visiting a few local dealerships (another Honda and Toyota dealer), We bought a new Honda Odyssey minivan when our family car stopped working. After visiting a few local dealerships (another Honda and Toyota dealer), we found O'Donnell to be the best dealer for us. Everyone was very friendly and helpful. We were especially happy with the help Mike Garvey provided. He was very knowledgeable and honest, and easy to trust. We felt he had our best interests at heart and helped us work within our budget. He even played with our kids (ages 2 and 4 years) while we finished the paperwork and financing, and they loved him! We could not be more happy with our experience at O'Donnell. And we love our new Odyssey! The service department at O'Donnell is also excellent. I have only dealt with them a few times, but they have been more straightforward, honest, and less expensive than other auto repair shops I have used. More

Awesome salesman!! Just wanted to stop in a give a spectacular review for Shane!! I can't be more happier with my purchase and you were awesome to work with and went abo Just wanted to stop in a give a spectacular review for Shane!! I can't be more happier with my purchase and you were awesome to work with and went above and beyond to make sure I understood it all!! I will definitely be coming back to you for my next vehicle purchase!! Way to go :) Also wanna give thanks to JT. You guys are awesome and just wanted to let everyone know what what a wonderful experience I had at Honda O'Donnell dealership!!! More

Thank you Shayne and JT !! Everyone at O'Donnell was so helpful to me and purchasing my new vehicle, especially sales agent Shane and J.T. in finance. I would highly recommend Everyone at O'Donnell was so helpful to me and purchasing my new vehicle, especially sales agent Shane and J.T. in finance. I would highly recommend O'Donnell Honda!!!!! More

Great experience. Everything about my experience at O'Donnell Honda was first rate and positive. I can't say enough about how easy they made the purchase of my new Fit. Everything about my experience at O'Donnell Honda was first rate and positive. I can't say enough about how easy they made the purchase of my new Fit. My salesman, Terry Askin was friendly, extremely knowledgable, and as low pressure as you can get. He helped me find the car that fit (no pun intended) me perfectly at a price I could afford. All the other staff I worked with, from Chris Councill whom I originally contacted through the internet, to Rajeev Malhotra in the finance office to the person that prepped my new car treated me like family. I could not be happier with my dealing with O'Donnell Honda. More

complete scammers!y! Run away and take your business elsewh I got a quote sent to me by them through one of the internet site for a new car- when called said it was sold (so fast!). Few days later, sales perso I got a quote sent to me by them through one of the internet site for a new car- when called said it was sold (so fast!). Few days later, sales person called and texted their price which was few hundred higher than the previous quoted price. I objected and left a message for their dealership General manager and also sales manager. Then I got an email from their internet manager that they would beat any price!!! after talking to their general manager, he asked me for a copy of proof of purchase that showed how much another dealer had sold the car just the night before. We sent copies of all documents. Then the sales manager said not only they will not match that price because their advertisement is only a general hype (don't know how more detail their ad could have been!), but they are not even willing to honor their sales person quoted price in writing from last night !! So I asked for his bottom line price which was at least $1100 more any other price they had quoted before. Even GOLD does not go up this fast !! Bottom line, shady business, bunch of scammers in my opinion. Car dealers are dime a dozen. They take no pride in their business and that is a shame- take your business somewhere else please !! Their sales manager said they do not have to honor any price they quote and their dealership gm whom claimed being there for 40 years never returned the call- Shame on you guys !! what a rip off artists you guys are. More

Best sales person I have dealt with He is very helpful and goes the extra mile for me and he is now considered a friend. He always gives the most fair price and I have recommended many He is very helpful and goes the extra mile for me and he is now considered a friend. He always gives the most fair price and I have recommended many others to buy their cars from him because he is simply the best. Two thumbs up. Way up my Friend. More

outstanding - resulted in a new lease My salesman was Shayne Wilson who did an outstanding job helping us terminate our existing lease and begin a new lease. We even upgraded. This began My salesman was Shayne Wilson who did an outstanding job helping us terminate our existing lease and begin a new lease. We even upgraded. This began with a promotional offer mailed to me and exceeded my best expectations....so far. More

Felt no pressure, everything regarding price factual no xx Gary Paul was our salesman. He let us test drive by ourselves, encouraged us on questions, gave us the breakdown of the price and is still helping us Gary Paul was our salesman. He let us test drive by ourselves, encouraged us on questions, gave us the breakdown of the price and is still helping us for aftermarket options. This is our second minivan and third Honda model .We have owned accord pilot and now odyssey. VERY PLEASED! More

Worse customer service ever! I had a very very bad experience in this dealership. I went there at 10:25 am and came out from there at 6:45 pm. Although it was a Memorial Day weeke I had a very very bad experience in this dealership. I went there at 10:25 am and came out from there at 6:45 pm. Although it was a Memorial Day weekend, the dealership wasn't that busy. First, nobody greeted us at the door. I had to ask a guy that I want to buy a car. So he accepted us a just give me a printout with spec sheet of the car I wanted. I knew what I gonna buy. But I wanted him to explain comparison between couple of models. Time to time, he ran away to some where and came back after 30-40 min. Finally, he took us for a test drive at 12:45 and I drove 2 cars in 20 minutes. Meanwhile he accepted 2-3 more buyers. He gave us pricing on 3 models and ran away again to deal another customer. I wanted to buy a car and this is why I was still sitting there. We decided on Civic EX (2015) and filled out an application for finance around 2:15 pm. We were sitting alone without the sale person. Nobody even asked us what was going on or if we need anything. Finally I asked manager what is happening here and he replied the sales person is busy with two more buyers. After one hour, the sales guy came to tell up that my file is with finance department. At 5:30 I could not take it anymore with pounding headache. I started to shout on them and told I want leave without car. I can buy anywhere with my money. Their behavior was as if they are doing me favor. Finally, at 6:15 the finance guy called us and completed everything. My point is if you want to buy a car with your money why you have to go through all these hassles? They have to treat you as a human. There was no CUSTOMER service at all. I cannot recommend anyone to this dealership. In this regards, Jim Coleman Honda was the best (I had buy car from them before). I feel sorry that I did not give them business this time. About the sales person: As I said he never introduced himself, I came to know his name was Robert Wilkie. He is not professional at all. He does not know even how to work with computer. I wish I do not have to deal with him anymore . His manager (do not know name) even told me that they have to buy coffee, water etc. for customers and that's why he cannot negotiate price anymore. I do not know any dealership who does say like that. More