
O'Donnell Honda
Ellicott City, MD
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957 Reviews of O'Donnell Honda
Just bought our 9th Honda from Shayne Wilson at O’Donnell. Easy to work with and no nonsense. The reasons I keep going back to Shayne and O’Donnell is great no pressure sales and service, and no si O’Donnell. Easy to work with and no nonsense. The reasons I keep going back to Shayne and O’Donnell is great no pressure sales and service, and no silly “extras” that they try to sell you when buying a car. My family shops here knowing we will get a great deal and be well treated. More
Actually, less than one-star . .. service department is untrustworthy based on our experience: (1) They recommended a new serpentine belt when one was purchased less than a year ea .. service department is untrustworthy based on our experience: (1) They recommended a new serpentine belt when one was purchased less than a year earlier at the same dealership. (2) They refused to do a wheel alignment despite having made an appointment for one. They'd only do it if we bought 4-new tires for almost $1,000. The tires had plenty of tread left (confirmed later at Coleman Honda who performed the wheel alignment with no problem whatsoever). (3) They gave us a higher price for brake rotors than that offered by other service advisors at this very dealership. Lost our TRUST in O'Donnell Honda Service Department, especially their Service Department Manager (score ZERO). It's almost as if they want to take advantage of seniors. More
I've had the most awesome experience with this dealership over the years. The service department served me well with my 2005 Honda Accord. I had a fantastic relationship with the entire staff and now with th over the years. The service department served me well with my 2005 Honda Accord. I had a fantastic relationship with the entire staff and now with the sales department. I always knew my next car would be another Honda. They're built to last! I just purchased a pre-owned Honda CR-V from yours truly, O'Donnell Honda. I had the pleasure to have Mark Sweeney, help me choose the right car with no pressure what so ever. He was friendly, knowledgeable and professional. Mark was very patient with me throughout the entire process answering all my questions and concerns. The entire staff at Honda are wonderful folks. I like to thank Mark, Brian, Tina, Shayne, just to name a few; for your great customer service! More
My experience here was amazing! Sayed is such a wonderful & patient gentleman as he walked me through everything .He was very understanding with the process of my situation before p Sayed is such a wonderful & patient gentleman as he walked me through everything .He was very understanding with the process of my situation before purchasing as he kept in contact to ensure everything was alright. Mr. Rashiid was also an outstanding individual. His process of explaining the financial end of the deal was smooth as butter! The team at this location truly goes above and beyond just for you. I didn’t feel like another addition to the data, I felt like FAMILY. Feels good to be their next door neighbor lol ! More
When I got my car there was one issue on driver side window. I went there and they fixed it. But later on I couldnt open or close passenger side window, from driver side master switch and I got some rec window. I went there and they fixed it. But later on I couldnt open or close passenger side window, from driver side master switch and I got some recalls letter from Honda. I wanted appointment from O Donnell Honda service for my recalls, they didn't give me. So I had to find another Honda service. Today I went there, and they found the problem and fixed it.when O'Donnel service fixed driver side window they did not update the software, and I had to pay 300$ for fix passenger side window issue. More
Shayne was very knowledgeable, helpful, easy to work with, and explained everything clearly - answering all our questions. He made sure he understood what we wanted and didn't apply any pressure at any with, and explained everything clearly - answering all our questions. He made sure he understood what we wanted and didn't apply any pressure at any point in the process. The showroom was open and inviting. (Even the hot chocolate was good.) We were completely happy. More
The sale man is very nice and professional. He demonstrated how to drive Honda car since I have not driven any Honda car and was very nervous at that time. After his demonstration, I am confide He demonstrated how to drive Honda car since I have not driven any Honda car and was very nervous at that time. After his demonstration, I am confident to drive new car. More