O'Donnell Honda
Ellicott City, MD
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945 Reviews of O'Donnell Honda
I've had the most awesome experience with this dealership over the years. The service department served me well with my 2005 Honda Accord. I had a fantastic relationship with the entire staff and now with th over the years. The service department served me well with my 2005 Honda Accord. I had a fantastic relationship with the entire staff and now with the sales department. I always knew my next car would be another Honda. They're built to last! I just purchased a pre-owned Honda CR-V from yours truly, O'Donnell Honda. I had the pleasure to have Mark Sweeney, help me choose the right car with no pressure what so ever. He was friendly, knowledgeable and professional. Mark was very patient with me throughout the entire process answering all my questions and concerns. The entire staff at Honda are wonderful folks. I like to thank Mark, Brian, Tina, Shayne, just to name a few; for your great customer service! More
My experience here was amazing! Sayed is such a wonderful & patient gentleman as he walked me through everything .He was very understanding with the process of my situation before p Sayed is such a wonderful & patient gentleman as he walked me through everything .He was very understanding with the process of my situation before purchasing as he kept in contact to ensure everything was alright. Mr. Rashiid was also an outstanding individual. His process of explaining the financial end of the deal was smooth as butter! The team at this location truly goes above and beyond just for you. I didn’t feel like another addition to the data, I felt like FAMILY. Feels good to be their next door neighbor lol ! More
When I got my car there was one issue on driver side window. I went there and they fixed it. But later on I couldnt open or close passenger side window, from driver side master switch and I got some rec window. I went there and they fixed it. But later on I couldnt open or close passenger side window, from driver side master switch and I got some recalls letter from Honda. I wanted appointment from O Donnell Honda service for my recalls, they didn't give me. So I had to find another Honda service. Today I went there, and they found the problem and fixed it.when O'Donnel service fixed driver side window they did not update the software, and I had to pay 300$ for fix passenger side window issue. More
Shayne was very knowledgeable, helpful, easy to work with, and explained everything clearly - answering all our questions. He made sure he understood what we wanted and didn't apply any pressure at any with, and explained everything clearly - answering all our questions. He made sure he understood what we wanted and didn't apply any pressure at any point in the process. The showroom was open and inviting. (Even the hot chocolate was good.) We were completely happy. More
The sale man is very nice and professional. He demonstrated how to drive Honda car since I have not driven any Honda car and was very nervous at that time. After his demonstration, I am confide He demonstrated how to drive Honda car since I have not driven any Honda car and was very nervous at that time. After his demonstration, I am confident to drive new car. More
Shayne was a huge help! My ‘07 Odyssey died in middle of the beltway. Shayne responded right away when I texted to ask what cars were available and in the lot. He had them r My ‘07 Odyssey died in middle of the beltway. Shayne responded right away when I texted to ask what cars were available and in the lot. He had them ready to test drive right away! More
Shayne Wilson gave a better deal on an upgraded trim Pilot than one we had made on a base model at another dealership and had placed a deposit. We were pressed for time as our previous car was totaled a Pilot than one we had made on a base model at another dealership and had placed a deposit. We were pressed for time as our previous car was totaled and insurance rental ran out, so Shayne made arrangements for a loaner until our Pilot arrived at the lot. All went smoothly. More