Nucar Toyota of North Attleboro

Manipulative & Pushy - AVOID THIS PLACE This was my first experience purchasing a pre-owned vehicle. Overall the process was smooth, but I found this dealership from sales to finance to be This was my first experience purchasing a pre-owned vehicle. Overall the process was smooth, but I found this dealership from sales to finance to be extremely manipulative and pushy. I have never felt as dirty as I did when I left Boch Toyota South. First, I think it’s ridiculous that once we found the truck we wanted, a deposit wasn’t accepted to hold the vehicle because "it’s company policy to not accept deposits on pre-owned vehicles." I’ve never felt so manipulated into purchasing a vehicle as I did that night. I was forced to either pay-in-full for the vehicle or apply for financing that night to secure the vehicle. Although I understand the reasoning behind not accepting deposits on pre-owned vehicles, Boch should seriously consider revising the policy requiring a non-refundable deposit if they truly fear a buyer backing out. I wanted to pay cash for the vehicle, but it was explained that because I wanted to pay cash for the truck, I was going to be charged a fee of $880 plus tax. This was absolutely absurd! As this is not my first car buying experience, I know the dealership takes a cut of the interest rate (or gets a rebate from the bank the buyer is financing from) and that this $880 fee is a way to recoup that loss if someone pays cash. If I am fortunate enough to pay cash for a vehicle, I should neither be penalized nor manipulated into having to apply for financing. Although the test drive and financing application process did go smoothly, I will say I feel Boch’s policies are very manipulative and have left a sour taste in my mouth. I know our salesman was just saying what he was trained to say based on Boch Toyota South's policy, so I don’t hold this against him. I did find the finance woman to be very pushy with the extended warranty, and she wouldn’t let it go. She kept pushing and pushing, not taking no for an answer until after 5 ot 6 attempts, including dropping the price by 25%. It was so bad I was about ready to walk away from the deal as the Purchase & Sales agreement hadn't yet been signed. When I picked up the truck two days later, the salesman brought us out to the truck but failed to go over any of the features in the truck, how to use them, or offered to answer questions we had. It was basically good luck and many safe travels. Knowing that my previous truck was a 2004 Ford Ranger with no bells and whistles should have been an automatic invite to go over some of the features in the car, like how to sync my phone, use the controls on the steering wheel etc.. Cars and the technology in them have changed drastically from 15 years ago, and Boch really dropped the ball here. This will be the last time I purchase a vehicle at Boch and I will not be recommending Boch to any family or friends. If you are looking for a Toyota anywhere in the RI or southeastern MA area, AVOID BOCH TOYOTA SOUTH. In fact, avoid all Boch dealerships because I'm fairly certain the experience will be the same wherever you go. More

Service Technician was friendly and good. Service was good. Vehicle was in for a recall service. Service technician met my expectations when an unfortunate ac Technician was friendly and good. Service was good. Vehicle was in for a recall service. Service technician met my expectations when an unfortunate accident to my vehicle during this service caused a delay for when my vehicle would be ready - delay until next day. More

Service advior Ryan Traynor was Fantastic !! Bryan Traynor was fantastic !! He solved a persistent problem with my car due to his persiverance (sic) and determination to do a good job both to me Bryan Traynor was fantastic !! He solved a persistent problem with my car due to his persiverance (sic) and determination to do a good job both to me and for Boch's service quality reputation More

Always A Great Experience I have been purchasing and servicing my car(s) at Boch Toyota South for many years and the staff never disappoints. Mike Bettencourt was no exceptio I have been purchasing and servicing my car(s) at Boch Toyota South for many years and the staff never disappoints. Mike Bettencourt was no exception. He was thorough, professional and friendly. It was a simple tire rotation and basic service but I was in and out in no time. More

Breaks and rotors Friendly service and used courtesy shuttle to get home. Service took a long time 5.5 hours for breaks and rotors. Offers me special I was unaware of. Friendly service and used courtesy shuttle to get home. Service took a long time 5.5 hours for breaks and rotors. Offers me special I was unaware of. More

2010 Rav4 120,000 maintenance service My experience began with making my appointment on the phone speaking with Bill. He was very professional and took his time to explain what information My experience began with making my appointment on the phone speaking with Bill. He was very professional and took his time to explain what information he needed to know to book my appointment. He sent me several reminders via text messages and email. Once Igot to the dealership, Mike Bettencourt, my service representative, greeted me warmly and inquired as to the purpose of my visit. We then went to Mike's desk and he got on his computer to check my service record. Once he saw what I needed, he printed up the paperwork and I signed off on it. I waited for my vehicle in the waiting area. My wait was short. Mike came out to speak to me about a service I will need in the future. Mike did not pressure me to do the service and assured me it could wait until my next service appointment. I waited a while longer. Soon, Mike came and ket me know my vehicle was done. Mike cashed me out and gave me a 10% discount due to a coupon I had. Mike apologized for any inconvenience I encountered, which was none. Mike is an excellent representative for Boch and hopefully, Mike is compensated very well for his knowledge, expertise and customer service skills. He is an asset to Boch Toyota! More

Great experience with salesperson. Our salesperson, MK, was professional, personable, knowledgable, and a pleasure to work with. He worked with us so that we could receive the best deal Our salesperson, MK, was professional, personable, knowledgable, and a pleasure to work with. He worked with us so that we could receive the best deal possible on our car. We never felt pressured by him. When we picked up our new Avalon, he explained all of the features to us and even took the time to help us set up our phone and remote control starter. We would highly recommend him to our friends if they were interested in purchasing a new or used car at Boch Toyota. More

did not have to wait long and service was great Everyone was great at Boch Toyota. They gave the best service , they care. The lounge area is nice , the staff at the Service area are very attentive Everyone was great at Boch Toyota. They gave the best service , they care. The lounge area is nice , the staff at the Service area are very attentive to your needs and the cashier was very helpful in answering your questions More

Great prices and warranty that can't be beat I got an amazing price without difficulty negotiating and they made the whole process a breeze. I keep my cars a very long time and the warranty if 20 I got an amazing price without difficulty negotiating and they made the whole process a breeze. I keep my cars a very long time and the warranty if 20 yes/200k miles was huge in my decision to go here. I would definitely return to this dealer! More

20,000 mile service Called for 20,000 mile service. Was scheduled in the next day. Nicholas Cifelli was very professional and a great representative for your dealership. Called for 20,000 mile service. Was scheduled in the next day. Nicholas Cifelli was very professional and a great representative for your dealership. Employees like Nicholas is the reason I keep leasing trucks from your dealership. More