Novato Chevrolet

Good cop, Bad cop? When the service staff at Novato Chevy do their jobs properly, I have no problem with them. I acknowledge that they have done me favors in the past. When the service staff at Novato Chevy do their jobs properly, I have no problem with them. I acknowledge that they have done me favors in the past. But when they don't do their jobs properly, beware. Here's an example: an Assistant Service Manager who voluntarily suggested that he might be dyslexic, as well as volunteering that others had suggested that to him, got my car's VIN wrong on a service order, and told me so, but only much later, after the Volt specialist assigned to work on my car consulted with him, and the fact of his error was brought to his attention. I had been told before arriving early for an 11 am appt. that my car would be done in one hour. It turned out to be almost two hours, which inconvenienced me greatly. Yet the service department insists that the work was done in a timely manner, and denies any connection between the work taking two hours and the incorrect VIN number on my work order. They deny or directly contradict, after the fact, statements made earlier. Instead of taking responsibility for mistakes, however, the service dept. creates a plausible sounding story and sticks to it, even if it is in direct contradiction with the facts, and my own experience. The manager leans on the all-purpose excuse of how busy he is. It reminds me a great deal of the idea of "The Blue Shield", where, even when it is obvious that a police officer has failed to do his job, or has acted badly, other officers cover for him, his superiors offer vague yet artfully crafted denials, make themselves unavailable, and persist in those denials in the hope that doing so will make the problem just go away. More

Great experience at Novato Chevrolet I was very pleased with my experience at Novato Chevrolet, Jeremy was the sales person who helped me, it was raining very hard, but that did not stop I was very pleased with my experience at Novato Chevrolet, Jeremy was the sales person who helped me, it was raining very hard, but that did not stop him from going out and setting me up on a test drive, was very polite, and knowledgeable, I was very pleased with my purchase, he walked me through all the things the car had available on my new purchase, I would recommend him as well as Novato Chevrolet if your in the market for a new or used vehicle. More

All service, no hassle Called for an appointment for maintenance service on my Traverse and quickly setup my appointment. Quick and friendly checkin. Family friendly setup m Called for an appointment for maintenance service on my Traverse and quickly setup my appointment. Quick and friendly checkin. Family friendly setup makes it convenient when you’re waiting for your vehicle to be serviced. I was updated of the status midway through the service and given an estimate of time to completion. All great service, no hassle! More

Great! Alina was great! The experience there was easy and I would recommend Novato Chevy to anyone looking for a new Chevy! Very easy and friendly service! Alina was great! The experience there was easy and I would recommend Novato Chevy to anyone looking for a new Chevy! Very easy and friendly service! More

Routine oil change and factory recall work Went in for an annual service and was informed by vehicle had just been issued a recall and needed new software. They took care of both items prompt Went in for an annual service and was informed by vehicle had just been issued a recall and needed new software. They took care of both items promptly and I was out of there within 1 hour.. Staff was polite and professional. I would recommended Novato Chevrolet. More

Did not have alternator for Chevy vehicle on hand I had my car towed to the Chevy dealer with hopes of getting it fixed same day since I brought it in it 9 a.m. after 3 hours of waiting for an estimat I had my car towed to the Chevy dealer with hopes of getting it fixed same day since I brought it in it 9 a.m. after 3 hours of waiting for an estimate in an empty waiting room they finally told me that they would not get the piece for 2 to 3 days. I do not understand how Chevy dealership could not have a single alternator on hand for a 2012 vehicle. I solve the problem Myself by calling other dealerships because they weren't willing to. I drove to another dealership to pick up the part to have it installed the next morning. More

Fantastic customer experience I just bought a Chevy Volt from Novato Chevrolet. From the minute I walked in the door until the moment I left in my beautiful new car, the sales sta I just bought a Chevy Volt from Novato Chevrolet. From the minute I walked in the door until the moment I left in my beautiful new car, the sales staff were helpful, knowledgeable, patient with all my questions, courteous, low pressure, and made the experience easy, enjoyable and like they personally cared. I also felt like I got a great deal. All the people I encountered were great. I highly recommend this dealership! More

Novato Chevorlet a great dealership and dream sales team! NOVATO Chevorlet made my buying experience flawless and enjoyable. The sales team John, Dick, Adam and Denny were both professional and friendly. Ex NOVATO Chevorlet made my buying experience flawless and enjoyable. The sales team John, Dick, Adam and Denny were both professional and friendly. Excellent dealership providing super customer service, the car with all the extras I wanted and one happy customer is n me. Thank you I am a customer for life! More

Positive auto buying experience with a couple of areas for i I purchased my new 2018 Volt via Costco’s Auto Program. The salesman and sales manager worked together to provide a transparent, straightforward deal I purchased my new 2018 Volt via Costco’s Auto Program. The salesman and sales manager worked together to provide a transparent, straightforward deal at a fair price. All incentives were honored and there was even some room for further negotiating. The salesman (Doug S.) went out of his way to provide answers to questions and to explain the car’s features in detail. He researched and responded to questions he couldn’t answer and was consistently courteous and forthcoming. My car was delivered well-detailed and as expected. Areas for improvement: The Finance Manager rushed me through the final paperwork and did not adequately explain what I was signing. I had to slow him down and request clarification several times. He was congenial enough but brusque. Also, a few salesmen on the team gave me contradictory information about some technical questions I’d raised. Each spoke with confidence, then got contradicted by the next. One salesman flatly insisted the total Volt electric + gas range is over 700 mi when it is, in fact, ~420 mi. I suggest the sales team coordinate an accurate understanding of the products they sell. Overall, a good auto-buying experience. More

Buying a car The sales guy, Rick Magliari was an awesome guy, doing everything he could to get myself into an car! The team here at Novato Chevrolet are truly amaz The sales guy, Rick Magliari was an awesome guy, doing everything he could to get myself into an car! The team here at Novato Chevrolet are truly amazing people. They are so nice and willing to work with you to get a car. I highly recommend anyone who wants to get a car to come here. More