Novato Chevrolet

New Chevy Volt I bought a new Chevy Volt, Roy helped me with purchase of the car. He made my car buying experience pleasant and smooth. He answered all my questions I bought a new Chevy Volt, Roy helped me with purchase of the car. He made my car buying experience pleasant and smooth. He answered all my questions and provide all the details about the car. It was a very good experience overall More

Troubleshoot First, so friendly! The service manager made sure she understood the issue and kept me informed of time estimate, cost and details. The renovated First, so friendly! The service manager made sure she understood the issue and kept me informed of time estimate, cost and details. The renovated waiting room is comfortable and supplied with coffee and snacks. A good place to bring your Chevy! More

Doesn’t return calls I bought a 2013 Subaru Impreza from them on 12/28/17. I was sold a maintenance package which I was told would cover my 60,000 and 90,000 mile tuneup. I bought a 2013 Subaru Impreza from them on 12/28/17. I was sold a maintenance package which I was told would cover my 60,000 and 90,000 mile tuneup. They lied when I called to book I was told they couldn’t look at my car because they didn’t have the tools which makes sense because within the first week of buying my car it ended up in the shop. Don’t trust them when they say they have looked over your car and everything is good to go. Go to an independent shop and have the car looked over before buying anything from this dealership. UPDATE: As of 1/9/18 I have been refunded for my maintenance package, that did not cover the promised services. I was informed by the sales manger that I would need to remove my reviews before my car is fixed. I am waiting to hear back from Ray the GM about having my CVT serviced. My loan paperwork has not been sent to my bank but was assured that it would be sent today. Danny the finance manger said that he had not sent it over yet. More

Great Service! I always bring my car for oil change and always a great service and very nice upgrades in their service center! They have a shuttle which is a plus. T I always bring my car for oil change and always a great service and very nice upgrades in their service center! They have a shuttle which is a plus. The staff are very nice! More

Great experience Hassle free, nice experience. Would definetly go back. Able to find truck we wanted at a fair price. Chelsea worked with John and took care of us. . Hassle free, nice experience. Would definetly go back. Able to find truck we wanted at a fair price. Chelsea worked with John and took care of us. . Try them out More

Service for recall As usual, bringing my 2017 Volt to Novato Chevrolet was an easy and pleasant experience. I was late for my appt. to get a fuse replaced due to a recal As usual, bringing my 2017 Volt to Novato Chevrolet was an easy and pleasant experience. I was late for my appt. to get a fuse replaced due to a recall, and they accommodated me anyway. Even plugged the car in when they were finished so I could do the trip from Berkeley using only electricity. People are friendly and helpful and I would recommend this dealer to anyone. More

Service visit Just stopped to leave a Thank you to the service team @ Novato Chevrolet. Came in because water was getting into my new 2017 Malibu. Greg in service c Just stopped to leave a Thank you to the service team @ Novato Chevrolet. Came in because water was getting into my new 2017 Malibu. Greg in service came out to greet me and quickly noticed my 3rd brake light was loose. I left to work and not even 1 1/2 later my car was ready. Went to pick it up and no charge! He said I didn’t deserve to pay when I’ve barley owned the car for about a month, which is awesome! Would also like to hank Candice for reaching out to make sure my service experience went great. I told her they didn’t have time to change my plate brackets because they were so busy but we set up a day for me to get them put on and they did. Couldn’t ask for a better FIRST visit. More

A Pleasant Buying Experience Went to test drive a new Bolt. Sales rep was friendly and quite knowledgeable of the vehicle. At end of test drive, no pressure to sell and I was th Went to test drive a new Bolt. Sales rep was friendly and quite knowledgeable of the vehicle. At end of test drive, no pressure to sell and I was thanked for coming in as I said I would think about the vehicle and possibly return the following week. I called several days later after deciding on the Bolt. When I went in the vehicle was ready for me to look at. The dealer presented a price and I countered with another offer which they took. I was a repeat customer. There was never any hassle. Upon completion of paper work and making payment, there was a through review of the vehicle given by sales rep. The car was even delivered to my home as my wife could not drive our vehicle. Very good experience with this dealership More

Jeep wrangler My husband and I saw the jeep online and wanted to take a look. When we saw that it didn't have leather, I was disappointed and pretty much wanted to My husband and I saw the jeep online and wanted to take a look. When we saw that it didn't have leather, I was disappointed and pretty much wanted to leave. But then the sales person offered a leather upgrade option for only $995. That seemed more than reasonable. Once we got past that, everything flowed efficiently and with transparency- no need to haggle and we felt we could trust that we were being taken care of. More

Chevy BOLT Purchase Alina and her team was great. Everyone was very courteous. We got the car we wanted at the price we wanted. We would highly recommend this dealer. Alina and her team was great. Everyone was very courteous. We got the car we wanted at the price we wanted. We would highly recommend this dealer. More