Novato Chevrolet

Just came in for an oil change and tire rotation and telephoned ahead for an appointment. This was to be my first oil change/tire rotation since purchasing my truck. San Rafael Chevrolet closed so Nova telephoned ahead for an appointment. This was to be my first oil change/tire rotation since purchasing my truck. San Rafael Chevrolet closed so Novato Chevrolet was the next dealer. My tires WERE NOT rotated and the service manager LEFT early & was suppose to call me at home regarding my tires and NEVER DID. The parts department was going to call me regarding a truck liner, mats and cover; NEVER DID. They also left grease on my steering wheel. Its a NEW TRUCK! If I can find another dealer within 100 miles...I WILL GO THERE! ps...when I telephoned for an appointment, the service mgr was snotty & rude; and I just wanted him to tell me when it was convenient to bring my truck in. More

The worst customer service experience ever. Ignored and lied to by an incompetent and uncaring staff. Will NEVER do business with this dealership again. lied to by an incompetent and uncaring staff. Will NEVER do business with this dealership again. More