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Northtowne Mazda
Kansas City, MO
339 Reviews
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339 Reviews of Northtowne Mazda
August 16, 2016
Excellent Buying Experience This was the easiest, least stressful buying experience I have ever had. Tom Hinken had already pulled several vehicles that I had told him I was int This was the easiest, least stressful buying experience I have ever had. Tom Hinken had already pulled several vehicles that I had told him I was interested in looking at, so when I arrived at the dealership everything was ready for me to look at and drive. Steve Pheffer was so patient with me while I drove all four vehicles. He answered all of my questions and was knowledgeable about all four, even though only two of them were Mazdas. Tom was patient with me during my decision making phase and did not pressure me at all when I told him I would like to sleep on it. Tim made the paperwork process ease breezy while still explaining each piece of paperwork in a way that I understood what I was signing. My CX5 was spotless and had a full tank of gas. Steve helped me set up my Bluetooth and showed me how to work all of the gadgets. I will absolutely be recommending Northtowne Mazda to all of my friends and family, no matter what make/model of vehicle they are looking for. I seriously could not have asked for a better buying experience and I am so happy with my purchase. Thanks, Tom, Steve and Tim!!! More
by Sarah DeCelles
Employees Worked With
Tom Hinken, Tim McGeeney, Steve Pheffer
August 12, 2016
An Answered Prayer for a Social Worker Gail Miller I had bought an older Mazda 3 from a Toyota dealership in Lincoln, NE shortly before moving to KC two years ago. I am a social worker i Gail Miller I had bought an older Mazda 3 from a Toyota dealership in Lincoln, NE shortly before moving to KC two years ago. I am a social worker in the KC area, and often put up to 700-800 miles on my car per month. When the transmission on my older Mazda 3 started to have issues, I went to Northtowne for the repairs, as they had serviced my car for me the past 2 years in a manner that I was very satisfied with. I had come to trust Northtowne to be fair and honest with me about any repairs needed. On July 12, I took my 2008 Mazda to see whether it needed a new transmission or if it was just a computer speed sensor that needed replaced. It ended up that it was the tranny. No problem. I have an extended warranty through Toyota that covers the cost for a new transmission. When I was told that Toyota would not pay for the repair due to the fact that it was a limited warranty that had expired in January, I felt like someone had told me that a family member had died. I had loved driving my Mazda 3! And I could not afford a new transmission for "her". It was all I could do to hold back the tears. How could I service my clients in 3 different counties each week, without a car I could depend upon? I seriously thought I was going to have to quit my job, for one that would not require me to travel. That also, brought lots of tears and fears that I tried to hide. The repair tech asked me if I wanted to speak to Gene to see what he could do for me. What did I have to lose? Gene came out to talk to me, and though he saw those tears and fears, he made me feel valued not only as a customer, but also has a human being. I really appreciated him treating me with such kindness and courtesy! Gene made it easy and possible for me to be able to lease a 2016 Mazda 3. The first payment was made by Northtowne, I got a discount on the lease because I was a former Mazda owner, and because I was leasing I didn't have to come up with the money for the taxes and registration fees. They paid off the loan on my older car, and handed me the keys that day to my new ride! What I am delighted about is that my monthly payments for a 2016 Mazda 3 with only 700 miles on it, is not that much more than what I was paying Toyota Financial in Nebraska for a 2008 Mazda 3 with 119,000 miles on it! I feel as if an angel was by my side that day, helping me to get a newer car I could depend upon! Because I was concerned about leasing a car and going over the mileage allowed in the 3 year term of the lease, Gene worked to get me the miles I needed to be able to put on the car each month, at a payment I could afford. Above all, I did not feel pressured by Gene to make any decisions. He respectfully helped me to consider my options. My father was a car salesmans before he passed away. Sitting with Gene was like sitting with my Dad. I truly felt as if I could trust him to guide me in an honest manner to make the best choices for ME. I can't compliment Gene Barnett any higher than that! To compare him to my dad.... In fact, I have been so pleased about the decision I made to lease from Northtowne, and how courteous and respectful that Gene Barnett was to work with, that my head supervisor asked me this week "Where did you go to lease your car? And who is the man whom you keep talking about who was so helpful to you? My husband and I want to go talk to him." NORTHTOWNE MAZDA! ASK FOR GENE BARNETT! ( Tim McGeeney makes all the paperwork a very easy and understandable process, also. Thank you, Gene and Tim! God bless you, both, for being my answered prayer that day!) More
by Gail Miller
Employees Worked With
Gene Barnett, Tim McGeeney
August 11, 2016
The way car buying should be The folks at Northtowne Mazda know how to treat people right. Our entire experience was fantastic. Gene Barnett exceeded our expectations in every w The folks at Northtowne Mazda know how to treat people right. Our entire experience was fantastic. Gene Barnett exceeded our expectations in every way. He was extremely knowledgeable and gracious in answering all of our inquiries and requests. No pressure, no games. Just a great deal on a great car. We are so happy with our new Mazda3 hatchback. Thanks to both Gene and Tim Mcgeeney for making it easy to buy a car. Would definitely recommend Northtowne Mazda to anyone in the market for a new Mazda! More
by Greg and Michelle O'Hara
Employees Worked With
Gene Barnett, Tim McGeeney
August 07, 2016
Leasing of CX-5 We had an excellent experience at North Towne Mazda. This was our first time leasing a vehicle and Gene Barnett was extremely professional and courte We had an excellent experience at North Towne Mazda. This was our first time leasing a vehicle and Gene Barnett was extremely professional and courteous and made the experience extremely comfortable and enjoyable. More
by Alexander William McAndrew
Employees Worked With
Gene Barnett
August 06, 2016
Made buying our new Mazda EASY! Had a great experience with Northtowne Mazda, they price matched our offer from another dealer and gave us a truly fair value on our trade-in and that Had a great experience with Northtowne Mazda, they price matched our offer from another dealer and gave us a truly fair value on our trade-in and that rarely happens...No upsells or extra pressure to add aftermarket features or warranties, this was an easier experience than we have had with other dealers. Rudy and Tim were fantastic and we highly recommend them and Northtowne Mazda! More
by Eric-and-Mary
Employees Worked With
Rudy, Tim McGeeney
August 04, 2016
Best car buying experience Great staff and the no pressure, no hurry atmosphere made this the best car buying experience I've ever had. I would definitely recommend this dealer. Great staff and the no pressure, no hurry atmosphere made this the best car buying experience I've ever had. I would definitely recommend this dealer. More
by DAH
Employees Worked With
Tim McGeeney, Mike Schwally
July 28, 2016
Best Dealer EVER This single-point Mazda dealer is able to provide dedicated, personal service almost-always missing from large multi-line dealership facilities. The This single-point Mazda dealer is able to provide dedicated, personal service almost-always missing from large multi-line dealership facilities. The relaxed, casual atmosphere and personal service provided by salesman Gene Barnett and Business Mgr. Tim McGeeney is unmatched in my experience. I can't say enough about how enjoyable this experience was... No noise, no normal dealership chaos, no high-pressure nonsense. If you're looking for a new or used Mazda--or ANY car--be sure to stop at Northtowne. (They have other franchises at other locations north of the river). More
by Old Car Guy
Employees Worked With
Gene Barnett, Tim McGeeney
July 26, 2016
Quick, friendly and reliable! So impressed! I went to Northtowne Mazda to see what was available in the used car lot. I told Steve Pheffer, the dealer I was working with, exactly what I was look I went to Northtowne Mazda to see what was available in the used car lot. I told Steve Pheffer, the dealer I was working with, exactly what I was looking for. I told him the types of payments I was comfortable with, desired gas mileage of the car, etc. In minutes, Steve was back with a set of keys to a 2014 Mazda 2. We took it for a test drive, talked about some options and I was left without questions! I bought the car and I am very happy with my purchase. The service was so friendly and I will definitely be recommending this dealer as a first stop! Thank you Steve Pheffer, Tim McGeeney and Northtowne Mazda for the excellent service! More
by Lilbit0090
Employees Worked With
Tim McGeeney, Steve Pheffer
July 15, 2016
Straightforward, no pressure I went in with an idea of the new Mazda that I wanted, and I was presented with several vehicle options that fit the bill. I had researched the featur I went in with an idea of the new Mazda that I wanted, and I was presented with several vehicle options that fit the bill. I had researched the features important to me beforehand and was able to get them in the model I chose. It was a very straightforward process, and I felt no undue pressure to purchase right at that moment. It was a good experienced overall. More
by CarBuyer1111
Employees Worked With
Tom Hinken, Mike Schwally
July 09, 2016
My Review A wonderful experience from start to finish. Mr. Barnett listened to my needs and wants. He knew his Mazda vehicles inside and out. He also know abo A wonderful experience from start to finish. Mr. Barnett listened to my needs and wants. He knew his Mazda vehicles inside and out. He also know about the competitors models. No pressure and no hype. I got the vehicle that fit my needs and wants for a great price. I highly recommend this dealership. More
by kcrmusic
Employees Worked With
Tim McGreeney was excellent also., Gene Barnett
