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Northtown Subaru

Amherst, NY

4.9
516 Reviews
Call Dealership (716) 992-6547
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3930 Sheridan Drive

Amherst, NY

14226

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516 Reviews of Northtown Subaru

September 27, 2024

My car was processed for service as soon as I arrived. The service rep was very pleasant. The work was accomplished promptly. I waited in the waiting area, which was clean, comfortable, and had coffee. More

by WNYDogwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherrie in Service Customer Service
Report | Print
Sep 28, 2024 -

Northtown Subaru responded

Hi Dogwalker, we're delighted to hear about your excellent experience at Northtown Subaru! It's great that our team could provide prompt service and a comfortable waiting area. Thanks for sharing your feedback! Safe travels!

September 26, 2024

excellent service, timely and letting you know what process you’re in During the inspection and work on your car More

by maildave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no name
Report | Print
Sep 27, 2024 -

Northtown Subaru responded

Thank you for the kind words! We're glad to hear that our team at Northtown Subaru kept you informed and provided excellent service. We appreciate your feedback!

September 25, 2024

Everyone was pleasant and helpful. They took care of my problem in less than an hour. More

by Dixie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Sep 25, 2024 -

Northtown Subaru responded

Dixie, We strive for the best for our customers, and you've made our day with your review! Thank you for being a valued part of our family! - Northtown Subaru

September 24, 2024

The service staff is awesome especially Andy. He was very attentive and knowledgeable. He also remembered my late husband, which meant so much to me! More

by inchworm777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Sep 25, 2024 -

Northtown Subaru responded

We're so glad to hear that Andy and the Northtown Subaru service staff provided such attentive and knowledgeable care. Thank you for sharing this touching feedback with us!

September 22, 2024

No pressure, questions answered & Chris T. was absolutely helpful all the way through! Couldn’t be happier !! Great experience and would recommend beginning your automotive quest here ! More

by dlong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Troxel ( 5 Stars )
Report | Print
Sep 23, 2024 -

Northtown Subaru responded

Thank you for sharing your experience! We're delighted to hear Chris T. provided such helpful service at Northtown Subaru. Enjoy the ride and thanks for recommending us!

September 22, 2024

Sherrie was fantastic! The communication was ample and the service was quick. Nelson, the shuttle driver was a pleasure! I am very pleased with Northtown Subaru! More

by smiller92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherrie and Nelson in Service Dept
Report | Print
Sep 23, 2024 -

Northtown Subaru responded

Thank you for sharing your positive experience! We're delighted to hear that Sherrie and Nelson provided excellent service at Northtown Subaru. We appreciate your support and look forward to serving you again!

September 21, 2024

Jason was great! Very knowledgeable and made the process easy. Thank you for great customer service More

by jackdaw-husks.0s
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Sep 23, 2024 -

Northtown Subaru responded

We're happy to hear Jason made your experience here at Northtown Subaru a great one! Thanks so much for your business and please don't hesitate to reach out if we can be of service again in the future!

September 19, 2024

It was an easy process. No surprises. Chris was very kind and friendly and explained things well. More

by Sue Huffer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Report | Print
Sep 19, 2024 -

Northtown Subaru responded

Thanks so much, Sue! We're glad Chris could be so helpful! Enjoy your new ride! - Northtown Subaru

September 17, 2024

Everyone was friendly and helpful. Very knowledgeable. Nick was great and answered all my questions. I had a great experience. Great customer service More

by JML4844
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Stott
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Sep 17, 2024 -

Northtown Subaru responded

Thank you for sharing your positive experience with Nick and the team at Northtown Subaru! We're glad to hear that our friendly and knowledgeable staff provided great customer service. Enjoy your new ride!

September 15, 2024

Jim F always goes above and beyond to make sure my buying experience is seamless. He even helped my daughter too! The service department has been top notch too! More

by Colleen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Filipski and Brandon, Michael Ahern
Report | Print
Sep 16, 2024 -

Northtown Subaru responded

Colleen, we're delighted to hear that Jim and the team at Northtown Subaru have provided you & your daughter with exceptional experiences. Thanks for the wonderful feedback!

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