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Northtown Subaru

Amherst, NY

4.9
516 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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516 Reviews of Northtown Subaru

October 07, 2024

Jennie is great. This was our second Subaru purchased from her. When our son needed a vehicle after his was wrecked in a parking lot, we turned to Jennie and Northtow More

by bbnigro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette (Jennie), Michael Ahern
Oct 07, 2024 -

Northtown Subaru responded

Thank you for choosing Northtown Subaru once again! We're delighted to hear that Jennie provided honest guidance and helped find the perfect vehicle for your son. We appreciate your trust in us, and we look forward to assisting with any future Subaru needs!

October 06, 2024

Andy was very helpful, gave me an estimated completion time and texted me when the car was ready. They even did a complimentary car wash. More

by Pegd123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy and car retrieval person
Oct 07, 2024 -

Northtown Subaru responded

We're delighted to hear that Andy provided such helpful service at Northtown Subaru. It's great to know you appreciated the complimentary car wash as well! Thanks for sharing your experience with us!

October 06, 2024

Went in for info on early buyout and met Adam. He was friendly, knowledgeable and professional. Left with paperwork to pick up my new Forester in couple days. Vert pleased. More

by jfolts449
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Baghat
Oct 07, 2024 -

Northtown Subaru responded

We're delighted to hear that Adam provided you with a friendly and professional experience at Northtown Subaru. Enjoy the new Forester, and thank you for choosing us!

September 30, 2024

Knowledgeable, helpful, and kind. Jerry made the process of getting a new car incredibly seamless and simple. More

by jramsey
Recommend Dealer
Yes
Employees Worked With
jerry , Michael Ahern
Oct 01, 2024 -

Northtown Subaru responded

We're delighted to hear that Jerry made your car-buying experience smooth and easy at Northtown Subaru. Thanks for the great feedback!

September 30, 2024

ANDY was great with communicating with me about timeliness of repair and service. Offered me rides home as well. Im More

by Jeannemarieray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy in service
Oct 01, 2024 -

Northtown Subaru responded

We're glad to hear Andy provided excellent communication and service during your recent visit at Northtown Subaru. Thanks for sharing!

September 29, 2024

The best sale consultant I have ever dealt with. Very friendly, sincerely, very knowledgeable and patiently to answer questions. Highly recommended. More

by keikohsu2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Naetzker
Sep 30, 2024 -

Northtown Subaru responded

Thank you for the high praise! We're delighted to hear that our sales consultant at Northtown Subaru provided such a friendly and knowledgeable experience. We appreciate your recommendation!

September 28, 2024

The service professionals at Northtown Subaru are professional, courteous, and customer- centered. Thank you Taylor! More

by aholler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
Sep 30, 2024 -

Northtown Subaru responded

Aholler, we're delighted to hear that our team at Northtown Subaru provided you with professional and courteous service. Thanks for the kind words!

September 28, 2024

Service associate Nick manifested great customer service skills. He was courteous, very helpful and efficient. Thank you for your assistance and kindness Nick! More

by Sheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in service dept.
Sep 30, 2024 -

Northtown Subaru responded

Sheryl, we're delighted to hear that Nick provided you with excellent service at Northtown Subaru. Thanks for sharing your positive experience!

September 28, 2024

Second time having car serviced first time they forgot to replace oil cap, car starting smoking and had to return to dealership to have another oil change and have cap replaced. second visit oil change and More

by adinacostanzo
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
andrew
Oct 02, 2024 -

Northtown Subaru responded

Adina, I'm sorry to hear about your experience. It's concerning that you felt the need to label your tires and still had issues with service completion. We appreciate the positive note about our Service Rep, but we want to ensure all aspects of our service meet expectations. Please reach out so we can address this further. Thank you, Kevin O'Neill - Service Manager - 716-839-3800 x 19120

September 27, 2024

The staff is professional, friendly and helpful. The coffee is very much appreciated. I like the cleanliness of the facility. More

by mal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
Sep 27, 2024 -

Northtown Subaru responded

Thank you for the kind words! We're glad to hear you enjoy our professional & friendly team, as well as our coffee & clean facility. Take care and we'll see you next time here at Northtown Subaru!

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