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Northtown Subaru

Amherst, NY

4.9
516 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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516 Reviews of Northtown Subaru

September 15, 2024

Andy S. is top notch! Five stars! Thank you for your attention to detail and excellent customer service. More

by PA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall
Sep 16, 2024 -

Northtown Subaru responded

We're delighted to hear that Andy provided excellent customer service at Northtown Subaru! Thank you for the five-star review and your kind words about our team.

September 14, 2024

I have been a customer of Northtown for over 25 years. Always great service. Andrew S is exceptional! More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew S
Sep 16, 2024 -

Northtown Subaru responded

Bruce, thank you for your loyalty and kind words about Andrew S! We're proud to have provided great service at Northtown Subaru over the years.

September 13, 2024

My car buying experience with Jerry was one of the best I have ever been associated with! Professional, informational and well beyond helpful ! More

by Bsceltics
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Sep 16, 2024 -

Northtown Subaru responded

We're delighted to hear that Jerry provided such a great car-buying experience at Northtown Subaru. Thank you for sharing your positive feedback!

September 11, 2024

My car buying experience was very good. I first spoke to my sales representative back in November of 23, and received some good advice and here I am today with a new vehicle! Tim Park did a More

by cprizzo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Park
Sep 11, 2024 -

Northtown Subaru responded

Thank you for sharing your positive experience with Tim Park and the team at Northtown Subaru! We're glad to hear that everything went smoothly from start to finish. Enjoy your new vehicle!

September 10, 2024

Sherrie was extremely helpful and professional including everyone while I was being serviced Thanks Subaru More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherrie
Sep 10, 2024 -

Northtown Subaru responded

Hi Cindy! We're delighted to hear that Sherrie and the team at Northtown Subaru provided you with excellent service. Thanks for sharing your experience!

September 10, 2024

Purchased 2025 Subaru Forester. Entire transaction was smooth and professional. I’’m very pleased with the result. More

by Lackawanna Oakie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Naetzker
Sep 10, 2024 -

Northtown Subaru responded

Hi Lackawanna! Thank you for sharing your positive experience with Northtown Subaru! We're delighted to hear that the transaction was smooth and professional. Enjoy your new 2025 Subaru Forester!

September 09, 2024

Jason W was Informative, helpful, and not pushy. Great salesperson. The dealership was clean and welcoming. More

by Vera
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Wilkinson
Sep 10, 2024 -

Northtown Subaru responded

Vera, we're delighted to hear that Jason and the team at Northtown Subaru provided a welcoming experience. Thanks for sharing your positive feedback!

September 09, 2024

Excellent service - I came in for a routine oil change, but had questions about oil consumption on my Subaru WRX. They answered all my questions, and indicated how to diagnose any potential issues going f More

by davidwilliamhunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherrie
Sep 10, 2024 -

Northtown Subaru responded

David, we're delighted to hear that our team at Northtown Subaru provided excellent service and addressed all your questions. Thanks for choosing us for your oil change needs!

September 06, 2024

Very professional and cordial service. Well organized with clean and comfortable waiting area. Good communication during the service visit. They needed to order a part and schedule a retur More

by Jhassett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Stewart
Sep 09, 2024 -

Northtown Subaru responded

Thank you for the fantastic feedback! We're delighted to hear that our Northtown Subaru team provided professional and cordial service, along with a comfortable waiting area. We appreciate your patience during the part order process and look forward to serving you again soon! Safe travels!

September 02, 2024

I paid $141 for an oil change and a tire rotation and they didn’t even wash/vacuum the car which I thought was a standard part of the service. At the time I leased the car, the sales person kept callin More

by Tltucker.12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Sep 03, 2024 -

Northtown Subaru responded

We apologize for any inconvenience you experienced during your service visit. It's disappointing to hear that we didn't meet your expectations, especially regarding the car wash/vacuum and communication issues. We strive to provide a seamless experience for our customers and would like to make it right. Please reach out at your convenience so we can address this further. Thank you, Kevin O'Neill - Service Manager - 716-839-3800 x 19120

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