North Park Toyota of San Antonio - Service Center

Old School Customer Service Mr. Fred Duron provided excellent service even though he was not my scheduled advisor for my repair. I got there at 7:05 am and my advisor was not the Mr. Fred Duron provided excellent service even though he was not my scheduled advisor for my repair. I got there at 7:05 am and my advisor was not there yet, thats when Mr. Duron asked me if he could assist me. He asked me the standard questions about my warranty and mileage and then let me know the warranty would not be verified until 8:00 am. I was not aware of this so I agreed to wait since that is the protocol. He informed me that he would have the technician check all the door locks on my 4runner so i would not have to return. (had drivers side replaced recently). Passenger side was now failing so i brought vehicle in for repair. He informed me that his tech did replace two locks on my vehicle. I was happy with his honesty by letting me know there had been issues with these locks. Honesty goes a long ways when providing customer service. There was plenty opportunities for me to be upset, but having a service background I know how difficult Mr. Duron's job can be. His disposition and attitude were key in providing great customer service. I shook his hand and thanked him for his help. Hopefully he will continue to be an example of excellent old school customer service. More

Never disappointed :) From the moment I brought in my vehicle I was greeted and tended to in a timely manner. My appointment was made for the very next day and as soon as I From the moment I brought in my vehicle I was greeted and tended to in a timely manner. My appointment was made for the very next day and as soon as I arrived it was immediately put in shop and was worked on as expected. Thank you so much for everything and your cafe is always a nice touch to help me feel comfortable. More

Always the best service Took our Highlander in for it's 20k. I love the service we always receive here. They keep me informed and updated on any issues or concerns that I may Took our Highlander in for it's 20k. I love the service we always receive here. They keep me informed and updated on any issues or concerns that I may address. More

Excellent time I was told my service would take about an hour and that's exactly how much tIme it took. The technician eyeballed the number of customers ahead of me I was told my service would take about an hour and that's exactly how much tIme it took. The technician eyeballed the number of customers ahead of me and gave me an estimate. More

Great service The service was fast, the employees where friendly and I didn't get any unexpected Bill's. The waiting area was very comfortable and I enjoyed the caf The service was fast, the employees where friendly and I didn't get any unexpected Bill's. The waiting area was very comfortable and I enjoyed the cafe ! More

Great Service The lady processed my Highlander in about 2 minutes on the Lube service side and I was inside drinking coffee in no time at all! They did an inspe The lady processed my Highlander in about 2 minutes on the Lube service side and I was inside drinking coffee in no time at all! They did an inspection of the tire pressures, added air to all of them and sent me on my way feeling very safe. Thank-you for your great service even though I did not pay one cent! More

Oil change I went in for a routine oil change service. Although I didn’t have a appointment i was fit in in a timely manner. Everyone provided friendly & great c I went in for a routine oil change service. Although I didn’t have a appointment i was fit in in a timely manner. Everyone provided friendly & great customer service. More

Coupon for Inspections I made a appointment to have my brakes checked with a coupon I got in my email and it turned up better then I expected went to the plant with low tire I made a appointment to have my brakes checked with a coupon I got in my email and it turned up better then I expected went to the plant with low tires and a check maintenance light on and the crew got all this taken care of it was really fast Fred Duron again took good care of my truck and me. I believe the first person to greet me was Martin Flores and he took good care of me thanks . More

Great experience Had a great experience as always. I appreciate the vacuuming and light car wash. Thank you so much for everything you do! Would definitely recommend t Had a great experience as always. I appreciate the vacuuming and light car wash. Thank you so much for everything you do! Would definitely recommend this dealership. More

Excellent Service. Fred Duran has always provided the best service possible. He is always willing to work around our schedules. I would highly recommend Fred for you Fred Duran has always provided the best service possible. He is always willing to work around our schedules. I would highly recommend Fred for your next appointment. More