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North Park Toyota of San Antonio - Service Center

San Antonio, TX

4.4
845 Reviews
Call Service Center (210) 600-5677

845 Reviews of North Park Toyota of San Antonio - Service Center

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April 15, 2025

Was told my service would take a couple hours, only to take around 4 hours. Never updated me throughout the process, was hard to get ahold of my service provider and he never got back to me. He left to lu More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
Report | Print
Apr 16, 2025 -

North Park Toyota of San Antonio responded

Thank you for sharing your feedback. We are sorry to hear that you are disappointed with your service experience. We strive to provide timely and transparent service. We’d appreciate the opportunity to discuss your experience further and ensure that your concerns are addressed. Please reach out to Fred Duron at fredd@nptosa.com so that we can look into this matter and work toward making things right.

April 12, 2025

The men were taken care off their jobs thanks so much the juntas Martinez he is wandrful he More

by janiemedel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy solis
Report | Print
Apr 14, 2025 -

North Park Toyota of San Antonio responded

Thank you for sharing your feedback! We're glad to hear that you had a positive experience and that our team took good care of you. It’s especially great to know that our team members made such a strong impression. We appreciate your kind words and hope to see you again soon!

April 02, 2025

My first time taking my vehicle to get serviced at North Park Toyota. Very pleased with the level of service from start to finish. Appreciated that I was attended to immediately upon driving up. Keep up the More

by Kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Fix
Report | Print
Apr 04, 2025 -

North Park Toyota of San Antonio responded

Thank you so much for your kind words! We're thrilled to hear that your first service visit with us was a positive experience from start to finish. It's great to know you were promptly attended to and felt well taken care of throughout the process. We truly appreciate your feedback and look forward to welcoming you back next time your vehicle needs service. Keep enjoying the ride!

March 24, 2025

Ernest in the service department is the best! I will be back because of him! More

by Keri.watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest
Report | Print
Mar 25, 2025 -

North Park Toyota of San Antonio responded

Thank you for the great feedback! We're so happy to hear that Ernest made such a positive impression. He truly is an asset to the team, and we're thrilled that his service has earned your loyalty. We look forward to welcoming you back! Let us know if you need anything else in the future.

March 13, 2025

Pricy but they fixed everything I needed. Great customer service. Thanks a bunch. Ok have a good day. More

by Don’t have one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cruz
Report | Print
Mar 14, 2025 -

North Park Toyota of San Antonio responded

Thank you for your feedback! We are glad to hear that we were able to fix everything you needed and that you appreciated our customer service. Have a great day!

March 12, 2025

Easy online scheduling, took 15 min for service advisor to meet me at my car on the service drive, TV in waiting room buffered contstantly and only showed 15 year old “Deal or No Deal” episodes on a loop a More

by dboullosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
Report | Print
Mar 18, 2025 -

North Park Toyota of San Antonio responded

Thank you for your feedback regarding your recent visit. We appreciate your comments about the easy online scheduling and the prompt service from our advisor. However, we apologize for the issues you experienced with the waiting room amenities and the delay in service. Your concerns about the credit card service fee will be addressed to ensure better communication in the future. For further assistance, please reach out to Fred Duron at fredd@nptosa.com.

February 21, 2025

I was very pleased with my service today. Oscar Ramirez was very helpful and advised other services that Alamo Toyota said I rejected but they never asked me about them I score Oscar 5 on al More

by Waddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ramirez
Report | Print
Feb 24, 2025 -

North Park Toyota of San Antonio responded

Thank you for your kind review! We’re so glad to hear that Oscar Ramirez provided you with excellent service and that you’re pleased with the overall experience. We value your feedback and are committed to maintaining the high standards you’ve come to expect. We appreciate your trust in us for your vehicle’s service and look forward to continuing to serve you in the future.

February 15, 2025

Kevin is the best will be coming back when I schedule my next service appointment! More

by louieb06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Feb 18, 2025 -

North Park Toyota of San Antonio responded

Thanks, Louie! We're thrilled to hear you had a great experience with Kevin. We look forward to welcoming you back for your next service appointment!

January 23, 2025

A good overall experience. I was kept updated on service progress. Some extra clarity on pricing would be helpful but they worked with me. More

by Jt123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Axel Mendez
Report | Print
Jan 27, 2025 -

North Park Toyota of San Antonio responded

Thank you for your review! We're glad to hear that you had a good overall experience and that we kept you updated on your service progress. We appreciate your feedback regarding pricing clarity and will take that into consideration as we continue to improve our communication. We’re happy to have worked with you and look forward to assisting you again in the future.

December 23, 2024

Everyone was very friendly and professional. Time given for work to be done was right on point. The visit, overall, went very smoothly! More

by linmcginnis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

North Park Toyota of San Antonio responded

Thanks for the fantastic review! We're thrilled to hear that you had a smooth experience and found our team friendly and professional. Your feedback motivates us to keep delivering great service. Looking forward to seeing you again!

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