Back

North Park Toyota of San Antonio - Service Center

San Antonio, TX

4.4
836 Reviews

836 Reviews of North Park Toyota of San Antonio - Service Center

Sort by
December 15, 2024

Awesome customer service experience, team was coordinated and professional, reviewed my issue and delivered on the maintenance repairs on-time. More

by Hernan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua
Dec 17, 2024 -

North Park Toyota of San Antonio responded

Thank you for your kind words! We’re thrilled to hear about your positive experience. Our team strives to provide coordinated and professional service, and we’re glad we could deliver on-time repairs. Thank you for trusting us with your vehicle needs!

December 13, 2024

Oscar provide excellence service with very good manorism and excellent customer service. Thank you for a great job starting at the time I called you this morning till the end when my car was complete very g More

by Aggonzales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar service department
Dec 16, 2024 -

North Park Toyota of San Antonio responded

Thank you for your kind words! We’re glad to hear that Oscar provided excellent service and made your experience at the dealership a great one. We’ll be sure to pass along your praise. Thank you for choosing us, and we look forward to seeing you again in the future!

December 10, 2024

I have always been treated with respect at this dealership. The employees are always courteous. They go out of t heir way to explain in detail what needs to be done to my car. More

by pamela.prnc7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

North Park Toyota of San Antonio responded

Thank you for your kind feedback! We’re glad to hear that you’ve always been treated with respect and that our team has been courteous and thorough in explaining the details of your vehicle’s needs. We strive to provide the best service experience, and your satisfaction means a lot to us!

December 09, 2024

Thanks Kevin! I am glad that my Rav4 has been taken care of, great service. More

by gmtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Dec 10, 2024 -

North Park Toyota of San Antonio responded

Thank you for your kind words! We're so glad to hear that Kevin and the team took great care of your Rav4. We appreciate your trust in us and are happy to know you had a positive experience. If you need anything else in the future, feel free to reach out!

November 30, 2024

Everyone was very nice. Especially Kevin . He was very courteous and explained everything to me. More

by may281947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Dec 04, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your experience with us! We are so glad to hear that Kevin was able to assist you and make your visit enjoyable. Providing courteous and clear communication is something we prioritize, and we're thrilled to know that Kevin took the time to explain everything to you. We truly appreciate your feedback and hope to assist you again in the future!

November 30, 2024

I made an appointment, arrived early, and was told that the “advisor” wasn’t there today (as if they don’t know their own employees schedules), so I would be treated as a walk in, and that they would get t More

by Never again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobody introduced themselves, they all said “follow me this way” and passed me off to someone else.
Dec 04, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your experience with us. We deeply regret the inconveniences and lack of communication you encountered during your visit. This is far from the standard of service we strive to provide. From your initial check-in to the waiting experience and unanswered inquiries, it’s clear we fell short of your expectations—and our own. We take your feedback seriously and want to address these concerns directly. Please reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com so that we can learn more about your visit and work towards making things right. We appreciate your honest feedback and hope to have the opportunity to regain your trust in the future.

November 27, 2024

I always have a pleasant experience every time I go to this dealership. Employees are always making you feel welcome and polite. More

by mgutierrez95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Bustamante
Dec 02, 2024 -

North Park Toyota of San Antonio responded

Thank you for your kind words! We're so glad to hear that you consistently have a pleasant experience with us. Our team works hard to create a welcoming and friendly environment, and it’s wonderful to know that it’s making a positive impact. We truly appreciate your continued trust and look forward to serving you again in the future!

November 27, 2024

Second time going to NorthPark Toyota. Second time being disappointed with both the service and the overcharging. I recently had a key programmed and cut for $140 and it took a local locks More

by raymondw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Spadavecchia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Duron
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your feedback, and we're truly sorry to hear about your disappointing experience. We understand your frustration with the service and the wait time. Your experience is important to us, and we’d like the opportunity to address your concerns directly. Please reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com so we can resolve this matter to your satisfaction. Thank you again for your review, and we hope to hear from you soon.

November 23, 2024

Great place to take your vehicle for service. They surpass every single expectation. I will definitely be going back! More

by wardrob9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Galvan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Gutierrez
Nov 26, 2024 -

North Park Toyota of San Antonio responded

Thank you so much for your wonderful review! We're thrilled to hear that we surpassed your expectations and that you'll be returning for future service. We look forward to continuing to provide you with exceptional service every time! If you ever need anything, feel free to reach out.

November 23, 2024

Kevin Wright was very courteous and professional and provided great customer service experience. Great job! More

by Lupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Wright
Nov 26, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your positive experience! We're thrilled to hear that Kevin provided you with courteous, professional service. We’ll be sure to pass along your kind words to him. We look forward to serving you again in the future!

1
...