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North Park Toyota of San Antonio

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.3
1,836 Reviews
We are a proud recipient of the 2009, 2010, 2011, 2012 Toyota Presidents Award of Sales and Service for customer satisfaction. In 2013 we were the only Toytota dealer in Texas to receive the Toyota Presidents Cabinet Award and won it again in 2014. We are a locally owned and operated store with a new facility built in 2008 for everyone in south Texas to enjoy. We hope you have an enjoyable experience here for all of your sales and service needs. Make sure to frequently bring your vehicle into our dealership for auto service to avoid needing car repair. Located at 10703 SW Loop 410 410, San Antonio, TX 78211 we are just south of downtown San Antonio. However, if you are unable to make it to us just let us know and we will come to you because WE DELIVER! We service San Antonio, New Braunfels, Boerne and all of south Texas. We built our new Toyota and used car dealership with all the comfort and convenience you expect in your own home. With several lounge areas to relax in while you wait for your new or used car to have auto service or car repair done, whether it be in one of our leather couches, rocking chairs, or surrounded by one of our fireplaces; inside or out! Our childrens play area makes our store fun for the little ones while our internet cafe is popular with all ages. We offer complimentary drinks and snacks at our La Paletera cafe during your visit and additional entrees include breakfast tacos, enchiladas, sandwiches, fruit cups, paletas, ice cream, milk shakes and more! While you enjoy your lunch you can look through our auto service windows to watch your Toyota being serviced by our Toyota Certified Technicians. You can enjoy a game of chess or relax while you watch your favorite program on one of our large televisions. At North Park Toyota of San Antonio we are about relationships and customer satisfaction. We know that when we take care of you and your new or used car today you will return to us in the future. We try to make sure everything we do is
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10703 SW Loop 410

San Antonio, TX

78211

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Showing 1,836 reviews

August 23, 2024

STAY AWAY FROM THIS PLACE , BUNCH OF LIARS AND RUDE PEOPLE . IF I COULD GIVE A 0 I WOULD , THEY RAN MY CREDIT AND I WASN'T EVEN AT THIER DEALERSHIP IT JUST GOT WORSE , I SPOKE TO THE GM AND SHE TOLD More

by verrinoarleneA
Recommend Dealer
No
Employees Worked With
David Garza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Betty Purgason
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Galvan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Turner
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

North Park Toyota of San Antonio responded

We are truly sorry to hear about your experience and understand your frustration. This is certainly not the standard of service we strive for. Please reach out to Fred Duron or Ray Andrade at fredd@nptosa.com or randrade@nptosa.com. They are committed to addressing your concerns. Thank you for bringing this to our attention.

August 22, 2024

Not sure why I keep coming back …just bought my 3 rd car here in the last 10yrs…service was bad…staff not helpful More

by Roba4211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vicente
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Aug 26, 2024 -

North Park Toyota of San Antonio responded

Thank you for your feedback. We appreciate your loyalty, but it’s disappointing to hear about your recent experience. We’re committed to providing excellent service and would like to address your concerns. Please reach out to Fred Duron or Ray Andrade, who will be able to assist you further and work towards improving your experience. You can contact Fred at fredd@nptosa.com or Ray at randrade@nptosa.com. Thank you for bringing this to our attention, and we hope to make things right.

August 11, 2024

Awesome customer service, I was kept well informed of my vehicle status. Thank you to Jaysun Leyva! More

by melissamata69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

North Park Toyota of San Antonio responded

Thank you for your kind words! We’re thrilled to hear that you had an awesome experience and that Jaysun Leyva kept you well-informed about your vehicle's status. We’ll make sure to pass along your thanks. If you need anything else, don’t hesitate to reach out.

August 06, 2024

Great service. Johnathan Slush was awesome! He always keeps me updated on my service teoairs More

by recruiter_rob2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Slush
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Aug 08, 2024 -

North Park Toyota of San Antonio responded

Thank you for your feedback! We're thrilled to hear that you had a great experience with our service team, especially with Johnathan. He’s dedicated to keeping our customers informed, and it’s wonderful to know he made a positive impact on your service experience. We look forward to continuing to take care of your vehicle needs!

July 16, 2024

Service advisor Michael Godina is very knowledgeable, listens and discusses all options. Waiting environment is very comfortable and accommodating. More

by judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 12, 2024

Always professional, polite, courteous. A pleasure to do business with. Work was completed in a timely manner. More

by beckybrown1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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June 14, 2024

Great service from the moment we talked on the phone. As soon as we showed up everyone was very helpful and made sure that we got what we were looking for. Most importantly treated us like family. More

by soniam.trevino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Flores, Craig Johnson, Noe
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Jun 17, 2024 -

North Park Toyota of San Antonio responded

Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with us from the moment you called to when you arrived. It's fantastic that our team was very helpful and ensured you found exactly what you were looking for. Treating our customers like family is something we strive for, and we're glad to hear that you felt that way during your visit. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

June 12, 2024

Wonderful buying experience. Kudos to Matt Garcia, Hugo Diaz, and John Reyes. I will recommend this dealership. More

by Glenn Acevedo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Garcia, Hugo Diaz and John Reyes.
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Jun 13, 2024 -

North Park Toyota of San Antonio responded

Thank you for your fantastic review! We're delighted to hear that you had a wonderful buying experience at North Park Toyota. Kudos to Matt Garcia, Hugo Diaz, and John Reyes for providing exceptional service. Your recommendation means a lot to us, and we look forward to serving you again in the future!

June 08, 2024

Excellent service we chose the car and walked off the lot within an hour. We would buy from them again in the future. More

by axel.martinez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JP
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Jun 10, 2024 -

North Park Toyota of San Antonio responded

Thank you for your fantastic review! We're delighted to hear that you had an excellent experience at North Park Toyota and were able to choose your car and complete the purchase within an hour. Your satisfaction is our priority, and we're thrilled that you would consider buying from us again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again!

June 07, 2024

Josh, service advisor, was very honest and helpful. He have me several options and didn't try to sell me anything. He also gave me great advices about my warranty and what I need to do with my catalyti More

by wilgib4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Vetdin
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Jun 10, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your experience! We're delighted to hear that Josh provided you with honest and helpful service. It's fantastic that he offered you multiple options without any pressure to upsell and provided valuable advice regarding your warranty and catalytic converter situation. Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or need assistance, please feel free to reach out. We look forward to serving you again at North Park Toyota!

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