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North Park Toyota of San Antonio
San Antonio, TX
1,825 Reviews
We are a proud recipient of the 2009, 2010, 2011, 2012 Toyota Presidents Award of Sales and Service for customer satisfaction. In 2013 we were the only Toytota dealer in Texas to receive the Toyota Presidents Cabinet Award and won it again in 2014. We are a locally owned and operated store with a new facility built in 2008 for everyone in south Texas to enjoy. We hope you have an enjoyable experience here for all of your sales and service needs. Make sure to frequently bring your vehicle into our dealership for auto service to avoid needing car repair. Located at 10703 SW Loop 410 410, San Antonio, TX 78211 we are just south of downtown San Antonio. However, if you are unable to make it to us just let us know and we will come to you because WE DELIVER! We service San Antonio, New Braunfels, Boerne and all of south Texas. We built our new Toyota and used car dealership with all the comfort and convenience you expect in your own home. With several lounge areas to relax in while you wait for your new or used car to have auto service or car repair done, whether it be in one of our leather couches, rocking chairs, or surrounded by one of our fireplaces; inside or out! Our childrens play area makes our store fun for the little ones while our internet cafe is popular with all ages. We offer complimentary drinks and snacks at our La Paletera cafe during your visit and additional entrees include breakfast tacos, enchiladas, sandwiches, fruit cups, paletas, ice cream, milk shakes and more! While you enjoy your lunch you can look through our auto service windows to watch your Toyota being serviced by our Toyota Certified Technicians. You can enjoy a game of chess or relax while you watch your favorite program on one of our large televisions. At North Park Toyota of San Antonio we are about relationships and customer satisfaction. We know that when we take care of you and your new or used car today you will return to us in the future. We try to make sure everything we do is
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 8:30 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,825 reviews
September 21, 2018
Excellent service, great buy. Erik Salazar contacted me and listened to my request of getting a purchase order to take to my bank on the 2013 Crew max. Erik, listened to my concern Erik Salazar contacted me and listened to my request of getting a purchase order to take to my bank on the 2013 Crew max. Erik, listened to my concerns and provided information on the Tundra. More
by Car guy,erik123
Employees Worked With
Mr. Villarreal, and Randy.
September 20, 2018
Great place Very helpful and willing to work with you to get you the very best price they can. Eric Salazar was my sales person. Extremely knowledgeable with vehi Very helpful and willing to work with you to get you the very best price they can. Eric Salazar was my sales person. Extremely knowledgeable with vehicles and their features. He was professional as well as friendly not at all a pushy salesman. First time being a Toyota buyer and a good overall experience. I’m a very happy customer. Thank you! More
by des0825
Employees Worked With
Eric Salazar, Robert Robles
September 20, 2018
Way below acceptable outcome I don’t even how to start. I have had worked with them sporadically for about a year, and so far the service met my expectations. I had a great experi I don’t even how to start. I have had worked with them sporadically for about a year, and so far the service met my expectations. I had a great experience. However, this sadly is in the past. My most recent experience has been a nightmare. My car was damaged during the summer, and I entrusted them with my first and only vehicle so far. To begin with Tim Garza was always condescending towards my insurance. He said they were nothing more than incompetent people he always has issues with. He claim my insurance was one of the worst, and that I should help him made them pay them promptly. And I did. Remember, I had nothing but good experiences, so I thought my insurance must really be bad for them to express about it like that. Then, my car was released, and I gave rides to my sister and brother from time to time. Even though they would always tell me there was something wrong with my car, I would refuse to believe “you’re crazy. Toyota fixed it.” Blindly trusting their work, a month after I decided to go to Houston, this last Friday on the rain. I traveled at least 20,000 miles that road for the past year. Nevertheless, this was the most near death experience I had. My car would shake all the way, back and forth. The tires would constantly go up and down hitting the road uncoordinated. One before the other and swirling, shaking and what not. I lost full control of my vehicle during this time. When I came back to San Antonio, I called them on Monday, after every one told me they had to make it right. Well I called Tim, and without even looking at my file, he just said too bad, we just fixed what the insurance covered. Nevertheless, they never told me my car was unsafe to drive. I was so upset, I talked to Daniel, the supervisor. After a while, they agreed to look at my car, and after inspecting it, they said that it might not even be worth fixing, because it will be very expensive, and although they didn’t do anything wrong- because somehow I hit my car and managed to ruin- their words, my car. I believe it is ruin, but they know better than I do that their questionable work is the reason to it. And they refuse to admit it. In addition, they promised they would find a way to ensure I was in Houston tomorrow, but they bailed on me. Once again, they didn’t even care to apologize. When I told Daniel- the supervisor, that I will refused to take my car in an unsafe condition, he in a very condescending tone told me that they pretty much were making a favor, but they would just fix what the insurance approved, even though their incomplete repair caused the damaged of my car. They also said the tires would not stand another road trip to Houston, nevertheless, they said I was on my own on that. After that, I told him if they were not willing to make it right I was going to see if an attorney could help me out, and sarcastically he just said “well if you are talking to an attorney already there’s nothing else I can say, but we won’t do any further repairs, that is on you” Like I said, I had blind faith on them because of my previous experiences, but now, disappointment doesn’t even begin to describe the feeling I have towards them. Their rude, disrespectfully, condescending attitude is something I will never forget. Their insulting and insisting comments where they would blame me for the damage of my car without proof is something that made throw away all the respect I once had towards them. DON’T MAKE BUSINESS WITH THEM!!! Just don’t!!!! You’ll more likely regret. I can tell you without a doubt now, I sooo, sooo regret it, and I’ll never again make that mistake. More
by CrystalE
Employees Worked With
Tim Garza and supervisor Daniel
September 20, 2018
Great Service Service is always great, courteous and an explanation is given. I make appointments ahead to be more timely. The waiting area is clean and comfortable Service is always great, courteous and an explanation is given. I make appointments ahead to be more timely. The waiting area is clean and comfortable. More
by E ULBRICH
Employees Worked With
Martin Flores
September 20, 2018
Awesome Service I was impressed with how fast the follow up was when I made an inquiry online. I was greeted right away when I arrived and The sales and finance proce I was impressed with how fast the follow up was when I made an inquiry online. I was greeted right away when I arrived and The sales and finance process was seamless! I’ll definitely refer people to this location! Definitely 5 stars!!!! More
by Maryamartin1988
Employees Worked With
Isaac Avelar
September 20, 2018
Took good care of business Michael Lopez great person to deal with did a great job diagnosing the problem then getting the car fixed in a timely manner would recommend to any To Michael Lopez great person to deal with did a great job diagnosing the problem then getting the car fixed in a timely manner would recommend to any Toyota owner. More
by JanisJop
Employees Worked With
Richard Hernandez, Michael Lopez
September 20, 2018
Outstanding I worked with Robert Garza who was professional and helped me get exactly what I wanted. I went to Finance Mgr David Villarreal who explained all of m I worked with Robert Garza who was professional and helped me get exactly what I wanted. I went to Finance Mgr David Villarreal who explained all of my options before I signed the paperwork. Highly recommend this dealership. More
by TRDTaco
Employees Worked With
Other Employees :
John Marquez, Richard Ramirez, Michael Richardson, Connie Schellenger, Eddie Lopez, Robert Garza, Eddie Hernandez, Jesse Soto
September 19, 2018
Great service Appreciate the follow up by phone and text. My loyalty is always with North Park Toyota Service Team simply because of your continuous professionalism Appreciate the follow up by phone and text. My loyalty is always with North Park Toyota Service Team simply because of your continuous professionalism and commitment to provide the best service More
by Rm12574
Employees Worked With
Martin Flores
September 19, 2018
GREAT EXPERIENCE I had such a great experience! Thanks a lot for great service. Cynthia Cardenas was able to guide us in the right direction on selecting The perfect R I had such a great experience! Thanks a lot for great service. Cynthia Cardenas was able to guide us in the right direction on selecting The perfect Rav-4. She's friendly and that made us feel comfortable throughout the process. At delivery, everything was explained and I was totally comfortable driving off in my new vehicle. Thanks for the great experience and we will be back for our next Toyota! More
by cond0653
Employees Worked With
Cynthia Cardenas, Justin
September 19, 2018
Great service Gave 5 stars for overall experience, fast and friendly service. Our service advisor explained all that was done to our vehicle and answered all of our Gave 5 stars for overall experience, fast and friendly service. Our service advisor explained all that was done to our vehicle and answered all of our questions. More
by Jess
Employees Worked With
Michael Gurney
