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Norm Reeves Toyota Dallas

Dallas, TX

4.9
4,891 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 4,891 reviews

May 30, 2024

He was helpful and answered all of my questions! I will continue coming back for sure. More

by adamstovar03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Norm Reeves Toyota Dallas responded

Adam, Thank you so much for your excellent review! We are so glad that Joshua had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

May 30, 2024

Buen servicio por David me gustaron los carros que hay aquí en este consesionario 10/10 More

by em1970
Recommend Dealer
Yes
Employees Worked With
David Ruiz Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Cowboy Toyota, we look forward to having you as one of our valued customers for many more years to come!

May 30, 2024

David Ruiz fue muy atento en ayudarme buscar el carro para mi esposa. Lo recommendo!! More

by Kevin1017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Ruiz Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Kevin, and we look forward to working with you again.

May 30, 2024

David did an amazing job helping us get a car. The process was smooth and we felt very confident in the purchase. David explained everything well for us. More

by angel.rivas117
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Ruiz Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Norm Reeves Toyota Dallas responded

Angel, Here at Cowboy Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience for David, and it was a pleasure having you at the dealership. We appreciate your review!

May 29, 2024

We were misled about the remaining maintenance coverage on the vehicle at the time of purchase. We have contacted Pedro, Mike (sales manager) and Bethany (client relationship) to honor what we were told bu More

by emedsid
Recommend Dealer
No
Employees Worked With
Pedro Cachay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bethany Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Emery, Tobias Fulton
Jun 01, 2024 -

Norm Reeves Toyota Dallas responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience and we'd love the opportunity to get more details to see if we can turn this situation around for you. Tobias Fulton tfulton@cowboytoyota.com Bob Cannon bcannon@cowboytoyota.com

Jun 13, 2024 -

emedsid responded

Your response was posted after 15 plus email exchanges about the complaint that we were misled about the maintenance coverage on the car at the time of sale and you declined to remediate it. Based on your perplexing response to a review here it reflects that either you get lots of complaints about customers being potentially misled into sales and you forgot the one from day before OR you don’t read reviews and just post a scripted response. May be this time it will be a better cover up response.

May 29, 2024

Luis sold me another car. This time it was the friendliness and past business relationship with Luis that brought me back to him and this dealership More

by Hohernandez
Recommend Dealer
Yes
Employees Worked With
Luis Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

May 28, 2024

Yaela was very helpful and very encouraging through the whole process as well keep us up to date every minute something we needed More

by ChristianVContreras40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Norm Reeves Toyota Dallas responded

We are very happy to hear that Yaela provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 28, 2024

I had a wonderful experience, I was greeted with a warm welcome, I appreciate her answering all my questions. More

by Idaliasalinas25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 28, 2024

I would highly recommend this place to anyone looking for a vehicle. The experience was outstanding Yaela and Richard help me and we're very professional. More

by abielvaldez90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Norm Reeves Toyota Dallas responded

Thank you for your kind words for Richard and Yaela! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

May 28, 2024

They did a great job of hearing my needs and wants and balancing that with a great price and experience More

by Jett W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Norm Reeves Toyota Dallas responded

Thank you, Jett! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Cowboy Toyota; we look forward to having you as one of our valued customers for many more years!

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