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Norm Reeves Toyota Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.8
5,098 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,098 reviews

December 07, 2024

Shelly has been my service advisor for the past 18 years and I wouldn't have it any other way. She takes excellent care of my vehicle, and me, and she is truly an excellent asset for Norm Reeves Toyota. Giv More

by BONHAM50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Norm Reeves Toyota Dallas responded

That's so flattering! We will need to let Shelly know how happy you've been with her service. We'll keep your comments in mind! Thanks so much for your loyalty, and we hope to partner with you for service of your Toyota for 18 more years!

December 07, 2024

I have been with Shelly for a long time and trust her and her crew to do the best job possible on my cars. Trust goes a long way More

by chuck.tilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Norm Reeves Toyota Dallas responded

We appreciate your loyalty to our dealership and to Shelly, Chuck! It helps us to know that we're doing something right when it comes to servicing our customers' cars like your Toyota. Thank you for staying with us all these years, and we look forward to many more!

December 07, 2024

consistently good service. Shelly is a gem. Also appreciate the driver who take me home. recommend More

by wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : the driver to take me home is good
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Dec 10, 2024 -

Norm Reeves Toyota Dallas responded

We appreciate all the positive feedback, Wayne! Shelly will be happy to hear it, and we're glad that you took advantage of our shuttle service. Thank you, and we'll see you in the future!

December 07, 2024

Shelly has been our service advisor for years and is absolutely the best. She always gets us in and out timely, keeps us advised on the progress and quickly resolved any issues. More

by cdmoodytx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Henderson
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Dec 10, 2024 -

Norm Reeves Toyota Dallas responded

We're hearing from a lot of fans for Shelly and her service prowess! Thanks for letting us know, and we'll need to pass on these glowing compliments to her. Thanks also for your loyalty, and we'll see you and your Toyota next time!

December 07, 2024

She was amazing and very patient. She was very informative and look out for my best interest. More

by Monay.snyder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota, Monay! We're pleased that Yaela could steer you in the right direction and provide you with a pleasant car-buying experience. Thank you, and we look forward to your return!

December 05, 2024

Not happy with the service I received feel like they just ripped me off of $180 More

by Van.butterfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
He was a technician
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Dec 05, 2024 -

Norm Reeves Toyota Dallas responded

Since we prioritize service satisfaction, we'd like to learn more about your experience at our dealership with your Toyota. Please contact our dealership at your convenience. Thank you.

December 04, 2024

This dealership is great. Service here is awesome. Definitely recommend for whoever has a Toyota. More

by ponce0606m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
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Dec 04, 2024 -

Norm Reeves Toyota Dallas responded

What a nice review! Thanks for giving us this praise, and we hope to see you and your Toyota at our dealership once again.

December 04, 2024

I told them to check out my tires as I have a persistent low pressure alert. When I left after the service appointment, I noticed the low pressure alert had lit up again and I noticed that my hub cap was mi More

by VALENTINE_TONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Auchter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Norm Reeves Toyota Dallas responded

We appreciate your feedback on your service visit to check out the tire pressure in your Toyota, Tony. We also understand the frustration you experienced seeing the light again and regarding the hub cap that went missing. Please contact our dealership when it's convenient for you to discuss these issues with our service department. Thank you.

December 04, 2024

We have been coming to Cowboy/Norm Reeves Toyota well over 20 years, following Alan Young, and once Alan left with Shelly Jackowski, as our Service Managers. In fact, we bought both our Prius' (2009 and More

by LMENDOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Norm Reeves Toyota Dallas responded

We appreciate your loyalty of more than 20 years and you purchasing your 2009 and 2010 Prius's at our store! Thanks so much for trusting in our team, especially Shelly and Bobby. We can't wait to serve you again!

December 04, 2024

Superb, we are pleased with the service received. We appreciate this dealership.Will be back More

by Doylean Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J. Asmus
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Dec 04, 2024 -

Norm Reeves Toyota Dallas responded

We welcome you back any time, Doylean! And we're thrilled that your service visit for your Toyota went so well. Thanks for giving us your business, and we'll see you next time!

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