Norm Reeves Toyota Dallas

Carlos left while I was getting the oil change. They gave me no updates about my multi point inspection. Charged for my tire rotation (it was always included with oil changes) No follow up about th They gave me no updates about my multi point inspection. Charged for my tire rotation (it was always included with oil changes) No follow up about the stabilizer link I paid $500 to replace. Also didn’t even fix/replace the tire pressure sensor (which was main complaint). Then when I called to tell them the sensor light was still on. They told me to just bring my car back and they’ll take a look at it( so they never looked at it before). Carlos said the batteries might need to be changed in the sensor. Then when I called parts to ask how much the batteries cost. They said that’s not even a thing and that I would need to replace the sensors. More

Quoted $995 for a service and I was able to get the exact same service at another shop for $401. Way overpriced. same service at another shop for $401. Way overpriced. More

Our first experience with the Norm Reeves dealership was positive. We continue to return to this dealership because of our confidence and trust in Shelly Jackowski. Shelly has been coordinating the mainten positive. We continue to return to this dealership because of our confidence and trust in Shelly Jackowski. Shelly has been coordinating the maintenance on our vehicles for years. We look forward to continuing this relationship in the future. More

Everyone was really great and worked very hard. I am very happy with their work and I thank them all. I am very happy with their work and I thank them all. More

Great service by Shelly Jackowski. She and her team work good together. Thank you Shelly. She and her team work good together. Thank you Shelly. More

I lost 2 of my 4 hub cap covers by Monday after my Saturday service. I tried to call to see if there was anything that can be done and was given the run around and no one bothered to call back after m Saturday service. I tried to call to see if there was anything that can be done and was given the run around and no one bothered to call back after messages I left on the mail box I kept on being transferred too. I can’t remember the last time there wasn’t something else wrong with my car every time I go in. I feel like I’m taken advantage of every time I’m there. Never want you service dependent to touch my tires again if they can’t put the caps back on right. More

The service department is finally listening to the customer about customer service improvements. My experience was great this time around. customer about customer service improvements. My experience was great this time around. More

Very thorough. I needed windshield wipers so he ordered them for me and told me to come back for them to be installed I needed windshield wipers so he ordered them for me and told me to come back for them to be installed More

Visited from the EAST on a Cold and Rainy day and when I say Mr. BILLY (salesman) took care of me from afar... from Kleenex, hand sanitizer and lotion (I'm the Healthcare Professional 😄). He was mindful o say Mr. BILLY (salesman) took care of me from afar... from Kleenex, hand sanitizer and lotion (I'm the Healthcare Professional 😄). He was mindful of my time and distance 👊🏾. He made it do what it do💪🏾. GODLY, Honest and Knowledgeable. The treatment, Care and Time -IMMACULATE🎯. I was definitely in the RIGHT place at the RIGHT time! Thanks for the experience and memory...KC CHIEF GURL👊🏾 More

My appointment was at 11:45 am and the advisor assigned to me was out to lunch. Checked in with another person who's attitude was not at all welcoming. When I came to pick up car and was being charged to me was out to lunch. Checked in with another person who's attitude was not at all welcoming. When I came to pick up car and was being charged, after thinking a plan I had purchased would cover service and had asked for service management they sent me to another advisor, (forgot his name, and bald man). His attitude was even worse. I will never go to this dealership again. More