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Norm Reeves Toyota Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.8
5,056 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,056 reviews

December 22, 2024

Everyone in the dealership is always helpful and nice to everyone that comes into this location. More

by Sherritasmothers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Customer service with a smile is important to us! Thanks for the review!

December 21, 2024

Very good I love the Toyota Dealership They are very experienced I love doing busy with Justin More

by Edward Davis 20008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for the review, Edward! Glad to hear Justin has become such a trusted advisor. You know where to find us when you need help!

December 21, 2024

muy buen servisio pena muy atento muy comunicativo y Profesional es mi dealer de servisio a mis toyotas. More

by rgmartinez11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Gracias!

December 21, 2024

I did not know they had changed the name. It was rather quiet there. No one sent a e-mail or text.to inform me. I did not know until I arrived. More

by PRICEGAIL372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We're sorry to hear you were not notified of the change! Glad your experience was pleasant otherwise!

December 21, 2024

Shouldn’t take an hour and 45 minutes to get my oil changed when i had an appointment. More

by alaurenarnold
Service Time
Recommend Dealer
No
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We understand your frustration, and we apologize for the delay. We do our best to work through oil changes as quickly as possible. Some days are busier than others -- we realize that is no excuse, and we aim to improve for next time. If you'd like to discuss at all, please give us a call.

December 21, 2024

Shelly always takes care of servicing my Toyota Camry. Her care is much appreciated. Thanks! More

by MDREB
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Shelly and the team are here to keep your Camry running as good as new! Here's to many more miles ahead!

December 21, 2024

I va appreciate the personal attention from Shelley and her thorough review of what my car needs. More

by Lourdes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We're here to ensure your Toyota runs for miles and years to come, and our team is critical in that mission. Shelly is one of the best when it comes to automotive service. Thanks for sharing!

December 21, 2024

Shelly is amazing and is the reason I keep coming back to Cowboy Toyota. She’s thorough, professional, and yet down to earth. She makes sure I understand what’s going on with my car and explains it to me in More

by monapandey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

It's so rewarding to hear that Shelly has made such an impact on your automotive journey! We'll make sure to relay your feedback, and we appreciate your kind words!

December 21, 2024

Excellent and speedy service! Great place to work while I waited.carlos has been really helpful in explaining the report. More

by aldyck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

It's all about the details! Glad you enjoyed our waiting area while we completed your service!

December 20, 2024

Super rude! It was a very unpleasant visit! I did not like the way I was treated More

by PAO.RODRIGUEZ817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We are sorry to hear this, and we apologize for missing the mark. Customer service is important to us, and we'd like the opportunity to make this up to you. Please reach out to our service department to discuss further.

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