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Norm Reeves Toyota Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.8
5,054 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,054 reviews

January 13, 2025

Great Service Department. Very knowledgeable courteous staff. They are professional and seem to care about customers. More

by RKresge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Norm Reeves Toyota Dallas responded

We do care about our customers, especially when it comes to service for your Toyota! It's important that we can cover routine maintenance and unexpected repairs so you'll be safe on the road. To maximize your visit, we suggest that you check out our service specials before your next visit. Thank you!

January 13, 2025

Justin Auchter is the best. Very knowledgeable and courteous. The service I receive at your dealership is exceptional. The owner should be very proud of this team. More

by RKresge
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Auchter
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Jan 13, 2025 -

Norm Reeves Toyota Dallas responded

We will be sure to pass on the compliments to Justin, and let our owner know about how well his service team is performing! Your review really makes us feel like we're right on track. Thanks so much, and we'll be happy to serve you again!

January 10, 2025

Robbie was excellent! Service was done quickly and with quality. He was fully transparent and told me exactly what my car needed or didn't need. It’s a relief to go to a p More

by Andrew Asay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie
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Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

That's awesome to read, Andrew! We're so happy that Robbie performed the service that your Toyota needed and you felt it was transparent and fair. We appreciate it. Thanks so much, and please let us know what else we can do for you!

January 10, 2025

John is very knowledgeable and it does not feel like he is taking advantage of you. More

by wardcha3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

See, that's what we like to hear! That you feel like our service technicians, including John, treat you well and make sure that you understand the repairs or services your car needs. Thanks for letting us know, and feel free to use our online scheduling for your next appointment!

January 10, 2025

Excellent service and attitude. I will definitely come back. Thank you so much. Great thank More

by Isolinenina33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2025 -

Norm Reeves Toyota Dallas responded

We will welcome you to come back any time for Toyota service! Thanks for the compliments, and we look forward to working with you again. Feel free to schedule online so that you can find an appointment that conveniently fits.

January 10, 2025

Dealership is in a central location close to Mesquite, Dallas and Forney. The facility is clean and well maintained. Staff are friendly, knowledgeable and helpful. More

by TDMICKELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Aguilar
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Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

That sounds like your service visit for your Toyota hit all the right marks! We hope that this encourages you to return in the future. Thanks so much, and remember that you can conveniently schedule your appointment online!

January 10, 2025

Shelly Jackowski is the best! She takes such good care of everyone. She has an excellent work ethic. More

by TOUVOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

Shelly gets so much fan mail, and we're so thankful for her! We're thrilled that she provides the type of service we want all customers to enjoy. Please let us know what we can do in the future for you. Remember to request Shelly when you make a service appointment. Thank you!

January 10, 2025

Only problem I had was , my vehicle set up for about an hour after it had been worked on, and I wasn't let known that the work was finished. More

by LYNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly
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Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

We're grateful for your feedback, Lynn! We will address the delays you experienced in receiving your car back from our service team. Your time is valuable! Hopefully, next time, your Toyota will be ready, and you'll be told as soon as it's back in shape. Thank you for sticking with us!

January 10, 2025

Trust is the key word no more are needed in my opinion so that takes care of everything More

by chuck.tilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

Your trust in our service team means a lot to us, Chuck! It confirms we're providing quality service to Toyota drivers and other customers like you. We appreciate your review and look forward to partnering with you on service in the future. Thank you!

January 10, 2025

Great service price was a bit steep. But my are was great.service was ok.the service area could uuse some more customer training . But all in all ok More

by jontiveros77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate the feedback on the prices of the services you received for your Toyota as well as our customer service. This will help us to improve our services to accommodate all of our customers. Remember to check our service specials before you come in for extra savings. Thank you!

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