Back

Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,054 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
Contact Dealership

9525 E R L Thornton Fwy

Dallas, TX

75228

Directions

By Type

Showing 5,054 reviews

January 21, 2025

Service was completed in a timely manner & I was advised regarding any items which needed special attention. More

by galvinp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

We're always here to lend a helping hand! Thanks for trusting NR Toyota Dallas with your service needs!

January 21, 2025

Antonia has been great the two times he has been my Service adviser I will be using him again More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Service is so much easier when you have a trusted advisor you can lean on. Glad you have found that with Antonio. We look forward to your next visit -- make sure you check out our specials online before coming in!

January 21, 2025

Happy with the service provided. Very helpful and respectful throughout the process. Great service provided. More

by wibarra31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Glad to hear you had such a positive experience. We hope to see you again in the future. Feel free to kick off your next visit with our online scheduling portal!

January 20, 2025

They took more than 3 hours and did not provide updates. They were not good at explaining the reasons for the services recommended nor did they provide a price break down until I asked. More

by aramar_cuevas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Transparency is vital when it comes to service, we apologize you felt communication was lacking. We'd like to discuss this with you and see if we can come to a resolution that leaves you feeling better about your visit. If you are willing, please reach out to our GM, Bryan Haarhues, at bryan.Haarhues@normreeves.com.

January 20, 2025

Todo estuvo bien. . Muy amables. Gracias 🤩 Lo recomiendo 100%. Para la compra de su próximo vehiculo More

by MARTCORA4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Palma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Gracias!

January 20, 2025

"Norm Reeves Toyota of Dallas is hands-down the best dealership in the DFW metroplex! Harveen is an exceptional service advisor - friendly, knowledgeable, and always goes above and beyond. Highly recomm More

by Car enthusiast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

We take pride in going the extra mile for our customers. Thank you SO much for sharing your experience. We look forward to your next service visit, we're always eager to get our drivers back out on the roadways safely and efficiently!

January 20, 2025

"I recently had the pleasure of visiting Norm Reeves Toyota of Dallas for my vehicle's maintenance, and I was thoroughly impressed! The dealership's facilities are modern and clean, with a welcoming atm More

by Car enthusiast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Your recommendation means the world to us!! Thank you so much for sharing. We strive to not only provide quality service, but quality overall experiences, and our team is important in achieving that goal. Again, we thank you for the feedback, and we look forward to assisting you again in the future.

January 20, 2025

Sucks time consuming don’t get the stuff correct and too expensive. Not good at all More

by jessicaizaguirre0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

We are sorry to see you felt improvement was needed during your visit. We'd appreciate additional context. If you are willing to discuss, please reach out to our GM, Bryan Haarhues, at bryan.Haarhues@normreeves.com. Thanks!

January 20, 2025

Rude do not care about customers. He should go to take lesson how to deal with customers. Cutomers have a joice. More

by keseteyohannes91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Pena
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Norm Reeves Toyota Dallas responded

Ny name is Bryan Haarhues. I am the new General Manager at Norm Reeves Toyota of Dallas. I am sorry to hear about your experience with our service department. Please feel free to reach out to me. My email is bryan.haarhues@normreeves.com. Or my office is on the showroom floor I would be happy to assist you.

January 20, 2025

He is a real kind person. He got my vehicle in & out without along wait. More

by Kiki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for the kind words regarding Harveen. Your feedback is highly valuable to us, and we appreciate your business!

...
15
...