Norm Reeves Honda Superstore North Richland Hills

This is the worst experience I have ever had in a Honda dealership. DON'T TAKE THE RISK! That dealership in N Richland Hills is the worst Honda dealership you can go, they will deceive you and steal yo dealership. DON'T TAKE THE RISK! That dealership in N Richland Hills is the worst Honda dealership you can go, they will deceive you and steal your money. They told me that my car battery needs to be replaced. My car battery was working just fine before but I trusted them and requested replacement. I asked for the total price before they do anything and I was told it would be $116. I was okay with the price but after they replaced the battery the total was $232. Which's exactly double what I was told. I refused to pay that much and requested to put my old battery back in the car to replace it somewhere else. They put another worst old battery in my vehicle and my car didn't turn on. They said your car battery is very bad. I called for a manager and talked to Richard and he was absolutely rude more than anyone else. He said all I can do for you just turn it on with a jumper and you leave. When I told him I need my battery to be as it was before, he said it's either to take your car and leave or we will call the police for you for criminal trespass. This is the worst experience I ever had in Honda dealership. More

I brought in my Honda CR-V for diagnostics to find out why the car kept stalling out. I scheduled an appointment and even made specific recommendations of what to check including the coils and fuel pump. why the car kept stalling out. I scheduled an appointment and even made specific recommendations of what to check including the coils and fuel pump. It took over a day to get a diagnosis, despite the appointment (who knew an appointment is merely a spot in a long queue that can last multiple days before being seen?). That diagnosis was initially for fuel injectors. A quick check of the vehicle record showed I just had those replaced a few months ago so suddenly the diagnosis became a $1,900 repair / replacement of the high pressure fuel pump. After paying the $200 for the diagnosis I towed the vehicle back home. A mechanic friend who owns testing equipment the dealer should have access to and I drove the truck and found, on load while driving, not while idling - just as I initially explained to the dealer - there were misfires on 3 cylinders. Funny enough it was the 3 cylinders that had after market coils but none on the cylinder with the single OEM coil. We replaced the three coils in 10 minutes. That's $300 in parts and I've had no issues with the vehicle in the last 3 days since putting them in and have driven a couple hundred miles including testing for failure multiple times going from zero to 70mph with the accelerator pedal to the floor. Clearly the coils were the issue. Also clearly the vehicle wasn't fully tested for the root cause of the problem since the problem I suggested from the start was the issue. This basically tells me the dealer is throwing expensive parts at a problem rather than getting to root cause. Adding insult to injury, after we got the truck home from the dealer we noticed the middle seat was lifted up and held in place with a bungee cable. The dealer didn't even return the middle seat to normal and bolt it down after testing the fuel pump. I'm highly unsatisfied. I honestly believe a refund of my diagnostic fee should be in order! More

We had great buying experience at Norm Reeves. The discounts were upfront and transparent on their website. There were no unnecessary add-ons. The price discussion was simple and easy, as we alrea The discounts were upfront and transparent on their website. There were no unnecessary add-ons. The price discussion was simple and easy, as we already knew what to expect. Andy (sales) helped us with the whole process. He was very patient with explaining the features and answering questions. We got to know about Norm Reeves from a friend. The 45 mile drive to the dealership was worth it. More

Tristan is always reliable! Can always count on him to give me the info needed Can always count on him to give me the info needed More

Just did the oil change for my second car here and it was super smooth with Nick's help and came out quite fast even when the line was long. Very impressive service experience at this dealership and I will d super smooth with Nick's help and came out quite fast even when the line was long. Very impressive service experience at this dealership and I will definitely come back for more maintenance jobs. More

Nice people fast service everything was pretty quick good deal I love my new Honda CRV deal I love my new Honda CRV More

Angel is great. He is very knowledgeable, courteous and thorough. He helps me make informed decisions on how to prioritize servicing on my CRV. He is very knowledgeable, courteous and thorough. He helps me make informed decisions on how to prioritize servicing on my CRV. More

No one seems to be on the same page , communication is only good unless you’re there buying a car. They don’t even care to pay out referrals for sending family and friends to buy cars. And if they offer y only good unless you’re there buying a car. They don’t even care to pay out referrals for sending family and friends to buy cars. And if they offer you a service perks make sure they put it in writing. They will “forget” More

Overall, my experience was very good and I was pleased with the time it took to complete the purchase. My only unhappiness was with the end of the purchase cycle - the visit to the finance office. I def with the time it took to complete the purchase. My only unhappiness was with the end of the purchase cycle - the visit to the finance office. I definitely would give Yvette 5 stars - she was very nice and did everything she was suppose (required) to do. During my years of purchasing cars, I have had very few good visits to the finance department. Why can a dealership offer a Finance Department Express option to the buyer? If a buyer does not want to be offered, or even hear about all of the optional add-ons, that should be respected by the dealership. I understand that these options are highly profitable for the dealership and I certainly want the dealership to make a good profit. But why must a buyer be held hostage while all of these pages of options are presented? The buyer should be able to avoid this presentation and the finance person should not be required to present these extras. There is NO reason the finance portion of the purchase should, upon request by the buyer, take longer than 5 minutes. More

The lady that came out to help me wasn't friendly at all. Didn't check to see if everything was ok, someone else checked me out. The price of everything has gone up and she didn't explain nothing Didn't check to see if everything was ok, someone else checked me out. The price of everything has gone up and she didn't explain nothing More