Norm Reeves Honda Superstore North Richland Hills

This was my second time using Norm Reeves Honda NRH and it could’ve been better. I had to dispute a fee that was not explained to me, got my car back and none of the panels were placed back. Car wasn’t vac it could’ve been better. I had to dispute a fee that was not explained to me, got my car back and none of the panels were placed back. Car wasn’t vacuumed or windows cleaned like previously done. More

The experience was positive. The service advisor Anthony Garcia was friendly, professional and attentive. He explained the service details clearly, resolved the issue. Overall, The service advisor Anthony Garcia was friendly, professional and attentive. He explained the service details clearly, resolved the issue. Overall, I would rate my experience rating as 5/5. More

Friendly, timely and accurate diagnosis and repair for our tire problem. Car has been great since. our tire problem. Car has been great since. More

I’m very appreciative of the thorough care of my vehicle and attentive customer service that I receive. These practices keep me returning without hesitation. and attentive customer service that I receive. These practices keep me returning without hesitation. More

Fisrt let me saybl that I have serviced sevral of my Honda's for the past 17 years at this location. Ther has been a decline in customer service since the concersion from Norm Reeves. I drive my vehicl Honda's for the past 17 years at this location. Ther has been a decline in customer service since the concersion from Norm Reeves. I drive my vehicle 5 days a week and my 2021 accord Touring has 21,000 miles. When I went in for an oil change and tire rotation I was quoted $169. After doing the multinpoint inspection, they recommended a total of $1200 of repairs. These recommendations included a new battery, because I "don't drive my car enough", replace Transmission fluid ($360)(recommended by Honda at 50,000 miles), ac evaporator service ($157), fuel air induction service ($217), cabin filter ($73), engine air filter $63. I was told that the service recommendations in the HONDA manual were incorrect and if I didn't do the repairs there would be no recourse later if something were to happen because they made a recommendation to do the above services and I declined. I had the oil change tire rotation and engine air filter replaced It just seems like a scam as they are trying to upscale every service possible for essentially a 3 year old car in perfect condition. I would go elsewhere in the future. I will drive the extra distance to go to Davis McDavid Honda next time More

Awesome Excellent Knowledgeable Prompt Shares detailed info Recommend required services Very comfortable and nicely equipped waiting area detailed info Recommend required services Very comfortable and nicely equipped waiting area More

I had a great experience with this service; they were very knowledgeable and attentive to my needs. very knowledgeable and attentive to my needs. More

I've been to many Honda dealerships since 2018 when we purchased our Honda Pilot! Nirm Reeves is the absolute best Honda dealership experience that I've had period! Angel was incredible! His professionali purchased our Honda Pilot! Nirm Reeves is the absolute best Honda dealership experience that I've had period! Angel was incredible! His professionalism, personality, & attention to detail is 2nd to none. Every time I go, I'll be asking specifically for him. 20 out of 10 experience! More

Awesome service, Excellent knowledge and assistance by service associate Mr Tristan. Friendly dealership environment. Good job. service associate Mr Tristan. Friendly dealership environment. Good job. More

I came in for an oil change and unsure about a potential battery issue. Eric listened to my questions and talked me through my options. Once everything was inspected he thoroughly explained what was most im battery issue. Eric listened to my questions and talked me through my options. Once everything was inspected he thoroughly explained what was most important to resolve and worked within my budget to get as much done as possible. He was courteous and patient, making my service visit essentially stress free! More