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Norm Reeves Honda Superstore - Huntington - Service Center

Huntington Beach, CA

4.7
1,329 Reviews
Call Service Center (800) 306-6472

1,329 Reviews of Norm Reeves Honda Superstore - Huntington - Service Center

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January 09, 2025

Benito took care of my service maintenance needs for my Honda. The work was done proficiently and I was pleased with the work. Thank you More

by Ahjensen42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Norm Reeves Honda Superstore - Huntington responded

We're happy to hear that you had a great service visit for your Honda! Benito does an excellent job and receives a lot of praise. Since we value customer feedback, please let us know what we can do to provide you with a five-star experience next time. Thank you!

January 09, 2025

I was greeted right away, the minute I drove up. Super efficient! Shuttled home and was given quotes as promised. More

by Donnamarieb08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Norm Reeves Honda Superstore - Huntington responded

Sounds like a satisfying service visit for your Honda, Donna! We appreciate you letting us know. It's wonderful that you could take advantage of the shuttle service. If you're looking for a quick visit for routine maintenance, be sure to consider using Express Service. Thank you!

January 08, 2025

bad customer service! Did not say the fee before doing the diagnostic. Did not pick up customer like promise, and did not wash customer's vehicle as told More

by Levanquy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ivette Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2025 -

Norm Reeves Honda Superstore - Huntington responded

Hello, Your feedback is valuable to us so that we can iron out any issues you may have experienced and provide you with a five-star experience next time. These issues you brought up about the diagnostic fee, pickup services, and car wash will be addressed with our service team. If you’d like to discuss this with our Service department, please contact Catherine Schlueter at catherine.schlueter@normreeves.com or (714) 842-5431. Thank you.

January 07, 2025

Tony is the best! Very helpful and keeps you informed about your car. Great customer service More

by Jmzzm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Norm Reeves Honda Superstore - Huntington responded

That's the way that service should be done! We find it important to keep our car owners in the loop about the service their cars are getting. We're pleased that Tony could do that for you. Remember that you can also check out our service specials for an even better service appointment. Thank you!

January 06, 2025

The length of time I spent at the dealership was surprising less than I expected. Viviana was excellent her customer service skills are very good. A good experience More

by gerardg98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Norm Reeves Honda Superstore - Huntington responded

A good service visit should be fast and efficient, Gerard! We're glad that your experience went so well with Viviana's help. Before you stop by next time, remember to review our service specials and see what we can do for you. Thank you!

January 05, 2025

Super professional, amable, cortés y muy respetuoso, pero sobretodo muy puntual en su trabajo te tiene el carro a tiempo. More

by carlosma4830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Schlueter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Norm Reeves Honda Superstore - Huntington responded

¡El servicio puntual debe ser una prioridad en todos los concesionarios, Carlos! Nos alegra que hayas podido aprovechar nuestros servicios, y eres bienvenido en cualquier momento. Por favor, háznos saber qué más podemos hacer por ti. ¡Gracias!

January 04, 2025

Clayton is extremely knowledgeable and a Professional employe. Service is thorough. The lounge is a nice room to wait. More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2025 -

Norm Reeves Honda Superstore - Huntington responded

Sounds like you had a very satisfying service visit for your Honda, Richard! We hear so many good things about Clayton from our customers and know that your car is in good hands when he's working on it. We're also happy that you found our waiting room comfortable. Thanks for putting your trust in Clayton and our dealership! We look forward to working with you in the future!

January 04, 2025

These people always take great care of me great service department thank you so much More

by Kimberlyfrasca77
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Norm Reeves Honda Superstore - Huntington responded

We appreciate the loyalty, Kimberly! It's our goal to take care of our customers and their cars and make everyone happy. Thanks for giving us your business! We'll see you next time!

January 04, 2025

Excellent dealership and very friendly staff, they treat me very well, I always recommend it More

by Cecig434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Norm Reeves Honda Superstore - Huntington responded

We appreciate you recommending us to your friends and family, Ceci! That's how we get many customers, and it really flatters us. Thank you for letting us know, and we're happy to serve you for many more years and miles to come!

January 03, 2025

1st time come for service is very good, I guess because my car new at that moment. 2nd time visit nothing fix, parts is not onsite and they want me to come back another day. The service advisor should ask More

by Andy77Phong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not see the individual on this list. But he is from the service department. I try to sent a text and still get no reponse
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Jan 04, 2025 -

Norm Reeves Honda Superstore - Huntington responded

Hello Andy, We appreciate your feedback on your service visit. Many times, we need to examine your vehicle before ordering parts to ensure that we have everything we need to repair your vehicle. We understand how frustrating it can be to be without a car while yours is being repaired. Since we value you as a customer, please contact Catherine Schlueter in our Service department at catherine.schlueter@normreeves.com or (714) 842-5431. Thank you.

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