Norm Reeves Honda Superstore - Huntington

Misleading Salesmen, Horrible Customer Service Wow! I'm beyond furious! Warning to all of you: do NOT give Norm Reeves Honda Huntington Beach any of your business!!! They will tell you one thing an Wow! I'm beyond furious! Warning to all of you: do NOT give Norm Reeves Honda Huntington Beach any of your business!!! They will tell you one thing and then turn around and do the exact opposite. An absolute disgrace, and they just fall right into that stereotype that all car salesmen & dealers are out to take you for all you're worth. They failed so much with us, I'll never go back to them for ANY REASON, and I want everyone to know just how terrible they are, and how they outright LIED to us during the sale. First of all, we weren't planning on trading in our '12 Cr-V. Now I know we should never have walked into the dealer that day. However, Bryan Tully & Mike Lott called me one day, saying someone wanted to buy our car and that they could get us a good deal on a '14 Cr-V. So, my husband and I took them on their word, went down to the dealership, and traded in our '12 for a new '14. Mind you, I always send our payment in 2 weeks early to ensure it will arrive & be processed on time. So, when we went in, my July payment had already been processed even though it wasn't due for another week and a half. I told Bryan Tully that, and he said no problem, we'll receive a refund from Honda for that payment since it wasn't due yet, and we were planning on using that refund as the first payment on our '14. Did I receive it? No!! Instead, a couple weeks later, I received ANOTHER BILL for the '12 WHICH WE NO LONGER HAD!! When I called Honda Financial Services to ask about it, they told me there was nothing they could do on their end, and that I should contact Norm Reeves Huntington Beach directly. I did, and Dale in finance told me I won't be getting that money back because they had already processed my payment. What??!! Even though I explained to him that my payment wasn't due until AFTER WE NO LONGER HAD THE VEHICLE, he maintained that I'm not entitled to that money because the payoff included that payment. I told him it shouldn't because the payment was processed 11 days early, and we traded in that vehicle 8 days BEFORE it was even due. So, I'm out AN ENTIRE monthly payment because I'm a good customer & always make my payments early??!! Absolutely unacceptable, and a disgrace! Worst experience ever! DO NOT GIVE THEM YOUR BUSINESS!! More

Enjoyable, educational, & fair experience Awesome experience throughout the new car buying/leasing & trade-in processes. No rush or pressure to make a choice right away! We took five days to Awesome experience throughout the new car buying/leasing & trade-in processes. No rush or pressure to make a choice right away! We took five days to finalize our deal! Sales & leasing consultant Kyle T. was personable, knowledgeable, & honest from the get-go! Sharing my KBB & Consumer Report research with him was received with respect & understanding, & ultimately was the final basis for trading in our used Honda Civic to them. We got a fair deal! He provided a balance between his employer & my wife & I, explaining what he/the dealership could & could not do! From him, we gained valuable information about buying versus leasing & hybrid versus gas fueled cars. Ultimately, his time with us was invaluable because it helped us make our final choice, leasing a new Honda Accord LX. Even changing our minds about the car color & trim at the last minute, didn't phase him or the process! Our concern & request was received with a smile & let's do it! We went from silver/gray to white/ivory (tan). Also, Finance Manager, Boc N. made the always long, drawn out, arduous final paperwork process a personable, streamlined experience. From past experiences at other dealerships, we've come to dread getting hammered at the end of the process to buy unwanted assessories & warranty plans! While these things were mentioned, it was definitely a casual, friendly, soft sell! Going into the final paperwork process, we never intended to buy any additional extras except for wheel locks & splash guards. But Boc made us a great offer on the security system, Sky Link, that we just couldn't refuse! It was too good to not better ensure the security of our new car investment! Many thanks to Kyle T. & Boc N. for making this an enjoyable, fair experience for both sides! More

Most people are skeptical about buying a used car and it can seem like such long process. I wasn't very happy about buying a new car. I've heard of norm reeves and decided to go in for a test drive. I went can seem like such long process. I wasn't very happy about buying a new car. I've heard of norm reeves and decided to go in for a test drive. I went to 3 different dealers and most the salespeople were pushy and a turn off. I've gotten my car serviced at norm reeves before so I kinda thought they would help me out on a new ride. We walked in and talked with the receptionist and Wayne was there as a salesperson. So glad we met him! He helped us out and showed what makes sense for a used accord! After our test drive, Allen was his manager and he was so nice and helped us with our payment process and finances, we promised we would send friends and family to them because of the deal they gave us on a new 2011 accord! They didn't have the color we wanted but we decided for the silver. I will gladly send anyone their way because of their great service and all around easy going attitude! Thank you Wayne and Allen at Norm Reeves!!! More

I looked online for cars and i came apon this 09 Nissan Sentra down at Norm Reeves HB. The dealer ship is alittle far for me because I live in LA. But i gave a call anyway the car las pretty low miles and Sentra down at Norm Reeves HB. The dealer ship is alittle far for me because I live in LA. But i gave a call anyway the car las pretty low miles and looked like it was in great condition plus it was a stick and who doesnt like a stick shift. Right away i was connected to Alex and he sounded very freindly and honest that the car was an exelent choise for my needs. He ashured me i would not be disapointed if i went down to take it for a spin. When i arived i was greeted by Ted C., i told him i already talked to Alex and what car i was there to look at so he pointed me to the car and went to get Alex while i was looking at the car. Right away was greated by a smile and a had shake by Alex and we started going over the features, MPG, ect. The test dive was awsome, Alex was right i wasnt disapointed the car drove great, looked good and had a good price. As soon as i sat in the car i knew it was a done deal i wasnt leaving without it. Even though i arived near closing time i was treated very well and with out a doubt this is the place to buy a new or used car. Totally worth the drive. Thanks Alex and Ted for a great car buying experience. More

I had recently visited other dealers and I asked for the same deal. Once I walked through the other dealers doors things change I was pressure to higher price. I was expecting the same thing at Norm Reeves same deal. Once I walked through the other dealers doors things change I was pressure to higher price. I was expecting the same thing at Norm Reeves Honda H B. I was trying to educate my daughter on how some car dealer work and was not expecting Frank Tran our sales person. I asked for the same deal I asked the other dealers Frank Tran said I Think I can do that. Walked in through their doors and Frank Tran not once tried to change or pressure me to a higher price. I got the car I wanted at the right price with no pressure. I will get my next car here again and will recommend it to friends and family Thank you Frank Tran and Norm Reeves Honda HB More

We have been customers of Norm Reeves Honda in Huntington Beach since 1992 & have purchased 9 vehicles there. The sales staff are great! They are honest, fair and always take good care of us. Our Hondas ar Beach since 1992 & have purchased 9 vehicles there. The sales staff are great! They are honest, fair and always take good care of us. Our Hondas are dependable, comfortable, attractive & drive like a dream. We wouldn't think of going anywhere else for our vehicles. More

going to the car dealer and getting a car was very easy! car salesmen Dustin made the experience of getting a new car wonderful. we talked over the phone about what i wanted and when i walked in he already car salesmen Dustin made the experience of getting a new car wonderful. we talked over the phone about what i wanted and when i walked in he already had 2 cars for me to look at. i ended up picking the first one he picked out and an hour later i was out the door with my new car! thanks Dustin! More

My experience at Norm Reeves Honda was really great andi am loving my new CRV. Wayne was very respectful to my wishlist and steared me in the right directiomn to my perfect car. At first I was hesitant n ma am loving my new CRV. Wayne was very respectful to my wishlist and steared me in the right directiomn to my perfect car. At first I was hesitant n making a decision but Wayne gave great service and reassured us were making a good decision. I will recommend Norm Reeves to my friends and family for future cars. Thanks Wayne! More

I can't say enough good things about this dealership. Car shopping and the buying process can have the ability to suck the life out of you as you visit dealerships, but Norm Reeves stands out amongst the Car shopping and the buying process can have the ability to suck the life out of you as you visit dealerships, but Norm Reeves stands out amongst the others as being a friendly neighborhood dealer that honestly and earnest has your best interest in mind. I want to commend the Manager Allen and the salesman Ted Cruchley for a positive car buying experience that was comfortable and fun! Ted Cruchley greeted us immediately after walking in the door and was extremely down to earth and personable. He went the extra mile to pair us with a car that was right for us both financially and for our driving needs. It never felt that we were being pushed to purchase and we walked away with an amazing Civic ideal for us at a fair price. Cannot thank you enough Ted and Allen and the rest of the Norm Reeves HB team for your amazing service and thoughtfulness throughout the process. I have visited your dealership for many years to purchase each of my own and my families vehicles and I always have a positive experience but this truly stood out from the others. Thanks again. More

I was in the market to lease a car for the first time. After looking at a lot (and I mean a lot) of different cars at different dealers it ultimately came down to the Kia sportage, the ford escape and the After looking at a lot (and I mean a lot) of different cars at different dealers it ultimately came down to the Kia sportage, the ford escape and the Honda cr-v. I finally decided on the cr-v and then continued to shop at numerous local honda stores. Not only did Boc and his team at Norm Reeves Honda offer substantially better prices than the local competitors, but every person I spoke to there was extremely friendly. (They also have the best coffee I've ever had). Now speaking about Boc directly- I can't thank him enough for his patience and kindness. He was fantastic to work with and I would recommend anyone looking for a car to work with him or any of his great coworkers at norm reeves. More