Norm Reeves Honda Superstore - Huntington

Great Customer Service Very helpful nice and informative Great communication love that you can call or text Great communication love that you can call or text More

John Le responds quickly and personably to any requests for service or questions I might have. I know I can rely on him. for service or questions I might have. I know I can rely on him. More

Everyone gave us exceptional service! Ivette was extremely helpful by keeping us informed on the service progress and even arranged for a shuttle to pick me up so I could retrieve my new Ivette was extremely helpful by keeping us informed on the service progress and even arranged for a shuttle to pick me up so I could retrieve my new car. More

Service on-time per 8:00 am booking. My questions were answered. My car's issues - low tire pressure indicator light on plus general maintenance, were addressed and I was able to pick up My questions were answered. My car's issues - low tire pressure indicator light on plus general maintenance, were addressed and I was able to pick up my car before noon. More

All of them were extremely kind, professional, and friendly. They answered all my questions and followed up with me in a timely manner. friendly. They answered all my questions and followed up with me in a timely manner. More

Just a little background, we're looking for a used car with fairly low mileage. I knew exactly which car to look at before going to the dealership. When we got to Norm Reeves Honda I was greeted by one of with fairly low mileage. I knew exactly which car to look at before going to the dealership. When we got to Norm Reeves Honda I was greeted by one of their employees. After a brief exchange of words. He said that we can't buy a car in the dealership with a budget of 25k. He also mentioned that they didn't have the cars we're looking for, which wasn't true. He pointed us to the used car section and seemed to have lost interest. We thanked him for his time and proceeded to look at the 2 cars we came for. We honestly didn't want to go inside and ask another employee for help after our first encounter. We were ready to walk out since there were other options nearby. Luckily Samuel Martinez came out to make sure if everything was ok. He's professional, courteous, and respectful. The used car came with a broken sun roof. Samuel made arrangements to get it fixed for us. He also worked with us with the pricing and gave us a substantial discount. We also showed up there 30m before they closed. The whole branch stayed with us till we finished the transaction. It was 9:30pm by the time we finished the transaction (they closed at 8:00pm that day). The service team detailed the car we purchased. I was impressed by their commitment to make sure that we were happy with our purchase. Not all of their employees provide the same level of service. Especially if you're out there looking for used cars. If you ever come across Samuel Martinez make sure to speak to him and give him a chance, you won't regret it. Thanks for being the best Samuel. More

Nice and clean. Excellent service advisor. Benito is an experience and highly professional advisor. Would recommend Benito to anyone who needs Honda maintenance serv Excellent service advisor. Benito is an experience and highly professional advisor. Would recommend Benito to anyone who needs Honda maintenance services. More

Good service; knowledgeable staff Work done on time; nice waiting room; everyone was friendly; easy location for me to get to. waiting room; everyone was friendly; easy location for me to get to. More

Through email Jason set up an appointment for me to have my sun visor replaced under my warranty. When I showed up for my scheduled appointment Viviana told me I was already past the warranty. When I explai my sun visor replaced under my warranty. When I showed up for my scheduled appointment Viviana told me I was already past the warranty. When I explained that my purchase was relatively recent she said that they wouldn't be able to do anything because the part needed to be ordered. I told her the part was already ordered and had already arrived. She left for several mins to check on that. When she finally returned she said that I came late. I asked her what she meant. She told me that she only had technicians until 4pm but Jason scheduled my appointment for 4:15 so that was confusing. Overall I was made to feel like I was totally inconveniencing her and the dealership. It was a little frustrating as I had rushed there straight from work to make the scheduled appointment only for her to treat me like I showed up at closing unannounced. Once the service was complete she was pleasant. She even smiled as I was leaving. Both the younger gentlemen who greeted me as I pulled up to be serviced were nice and friendly. More

Great customer service the repair resolved my issue. Explained the repair thoroughly. Very happy with my experience Explained the repair thoroughly. Very happy with my experience More