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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
11,909 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,909 reviews

April 26, 2016

2016 Honda CRV thanks to HOSSAIN AHMED The lease on my Toyota Camry was up and I needed to trade in for a new vehicle. Hossain was very helpful and looked extensively at the inventory to m More

by Karla Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new 2016 Honda CRV. Karla! We appreciate you taking the time to share your experience with us and are happy to hear that Hossain was able to meet your needs. At Norm Reeves Honda, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 26, 2016

Tony worked his butt off for us! Tony Packeer has great determination and accommodated us to get us inour new 16 civic. I would like to thank tony for all his tireless work in getting More

by cesar amaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Packeer
Apr 26, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new 2016 Honda Civic. Thank you for writing such a marvelous review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Tony was so positive. We always do our best to make sure all of our customers leave with the right vehicle. We look forward to seeing you again. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 26, 2016

My amazing experience with Norm Reeves Honda Superstore First of all i would like to give thanks to Mr. Hossain Ahmed. His outstanding knowledge helps me to get my first car (Honda Civic). He treated us lik More

by Rezwan
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2016 -

Norm Reeves Honda Superstore Cerritos responded

It was a pleasure to read about your car-buying experience at Norm Reeves Honda. Congratulations on your Honda Civic! It's delightful to know Hossain provided you with knowledgeable and professional sales experience. It's fantastic that we have earned your trust and business; we look forward to seeing you again in the future! Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 26, 2016

Great Customer Service I decided to buy my mom a car. She loves her 2014 Honda Accord. Jorge was very helpful, patient and a positive attitude. Thanks Jorge for helping us f More

by Jorge562
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Ruiz
Apr 26, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your great review! We're glad that we were able to help you out with getting the perfect car for your mom! We'll be sure to pass your thanks on to Jorge. We look forward to working with you in the future. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 25, 2016

Great Sales & Service, from the beginning to the end. We are very thankful with Mr. Sam Sultan Ahmad. He helped us out getting a great deal on our new car. Very polite and a nice personality since we arri More

by Ismael62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sultan (Sam) Ahmad
Apr 26, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Ismael, we appreciate you taking time to leave us a great review! We are pleased to hear Sam did a great job in assisting you in your purchase. Enjoy your new car! If there is anything else we can do for you please don't hesitate to give us a call! Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 25, 2016

Great People and Great Price Jeff and Phil worked as a team to provide me with a wonderful buying experience. Jeff quickly responded to my internet inquiry and provided a lease of More

by Steven Harma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Sherwood, Jeff Aoki
Apr 26, 2016 -

Norm Reeves Honda Superstore Cerritos responded

We love hearing about customers that have a terrific experience at Norm Reeves Honda and we are glad you are one of them! Jeff and Phil’s sales excellence is always consistent and I’m glad that your experience with them supports that. We know that buying a car is an important decision and we are proud that you chose our dealership. Enjoy your new Civic Ex! Please feel free to contact us if you have any questions on your new vehicle. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 25, 2016

Awesome Right away when I entered the dealership Hossian Ahmed was right outside to help us out. Service was great even when we went almost at closing time. H More

by alex fonseca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Hossain was helpful during your visit. Enjoy your new 2016 Honda Accord Sport! If you have any questions, please don't hesitate to reach out to us again. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 25, 2016

Happy Buyer I inquired online about a Honda Accord and Internet Sales Manager Darrell Pork took care of all needs. He made sure that I went home with the car I wa More

by Shood38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 25, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for this great review! We're excited to hear that Darrell took care of you! He is a great asset and we appreciate all he does. We always do our best to make sure all of our customers leave with the right vehicle. Enjoy your new car and be sure to like us on Facebook catch all the latest specials! Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 24, 2016

Get a Honda from Ty Trieu! Very helpful people at Norm Reeves Honda. From the guy who directed us where to park to our sales person, Ty Trieu. Ty was like my dad, straight forwa More

by Calgreenie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
Apr 25, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a fast and smooth process for you as we know buying a car takes time out of your day. Ty is truly an exceptional employee and we appreciate him for giving you a great experience! We are glad to hear you loving your new Accord. Be sure to like us on Facebook to get a hold of the latest deals. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 24, 2016

Dishonest and tricked customer from the internet sale dep. Allen and Ty are the sale men that I was dealing with. Both of them were lie to me for sign the credit application documents while I am want to pay of More

by oclady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allen Nouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Trieu
May 15, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Hello OCLADY; Please accept my apology for your poor experience with our dealership. We obviously failed to explain ourselves clearly. Only about 2% of our customers pay cash for their new car so we sometimes get confused when dealing with cash customers. Let me see if I can explain. Signing a credit application does not give us the ability to charge you interest. Only if you sign a purchase contract agreeing to finance the vehicle over a number of years does our lender charge interest. Even most cash customers sign a credit application because "cash" usually means a check. For us to take a check for thousands of dollars we need to be sure you are who you say you are and the check is good. Almost no one comes to a car dealership with enough green cash to purchase a vehicle. If someone does come in with $100 dollar bills to purchase a car, we are required to report that transaction to the IRS because they track all cash transactions above $10,000 because they want to know where the cash came from. I apologize for the long explanation, but the Automobile business is highly regulated and we do our very best to comply with all rules and regulations even if it is inconvenient for our customers. Again, please accept my apologies. Terry Benn Norm Reeves Honda Cerritos

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