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Norm Reeves Honda Superstore Cerritos
Cerritos, CA
12,432 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 12,432 reviews
February 23, 2017
Horrible customer service I went to Norm Reeves Honda in Cerritos on Saturday, February 18th. Heng came out to help me, and I told him EXACTLY what I was looking for - 2017 Civ I went to Norm Reeves Honda in Cerritos on Saturday, February 18th. Heng came out to help me, and I told him EXACTLY what I was looking for - 2017 Civic Hatchback EX L in either polished metal or grey pearl, he then proceeded to try to sell me a blue ex-l and a grey sport. When I had questions for him, he failed to answer, showing his incompetence in the car he was trying to sell me. He even took a phone call in the middle of our conversation! When I asked if I could test drive the blue ex-l while someone looked up the inventory for the desired color, he passed me off to another sales men. I never got the opportunity to test drive the car. The next salesman, Eduardo Mora, was even worse. I told Eduardo that I was a serious buyer looking to purchase that day. I also told him the price I was looking get, which would have matched what another dealership offered to me (in writing). He proceeded to tell me that the price I was looking to get would be impossible and tried to make me feel like I made the price up, I showed him the offer another dealer made and he told me it was false and said I should just go there to buy the car. He said the most his dealership could give is $500 off the sticker price, and because Norm Reeves is the largest dealership that they didn't need to sell me a car at a negotiated price (I think he was suggesting my business met nothing to him, since so many other people purchased from them). So by THE SALESMAN LOGIC, EVERYONE SHOULD BUY THEIR NEW HONDA AT ANY OTHER DEALERSHIP BECAUSE YOU WILL GET A BETTER OFFER. He then proceeded to walked away from me, leaving me in the middle of the dealership. Well, I ended up buying a Civic Hatchback EX L that same day, except it was from the DCH Gardena Honda dealership - for the price I wanted and with RESPECT AND DIGNITY. I was a serious buyer who previously owned a Golf TDI that was a buyback, so I needed a car before the end of the weekend, Norm Reeves Honda failed and lost a sale do to their poor service. They should feel horrible as I was willing to negotiate on the price. I really wanted to buy from Cerritos because I live in the area. More
by newcarowner
Employees Worked With
Eduardo Mora, Heng Tech
February 22, 2017
Good salesman and friendly Heng Tech is very nice salesman and friendly. He helped us purchased a car without hustle and he even explained all the features inside the car. Also Heng Tech is very nice salesman and friendly. He helped us purchased a car without hustle and he even explained all the features inside the car. Also he gave us a good monthly payments. I WOULD RECOMMEND EVERYONE WHOS PLANNING TO PURCHASE A CAR TO GO TO NORM REEVES CERRITOS AND LOOK FOR "HENG TECH" he is awesone. More
by Jun
Employees Worked With
Heng Tech
February 22, 2017
Good saleman Heng tech is a good saleman I would recommend him to anyone who looking for a car. Although I'm not already to purchase a car yet he still show me and Heng tech is a good saleman I would recommend him to anyone who looking for a car. Although I'm not already to purchase a car yet he still show me and lets me test drive the car and explain me all my dream car feature I'm sure in the future I will buy car from him! And refere all my family and friend to him. He still follow up with me and we all a friend now! More
by Ashley
Employees Worked With
Heng Tech
February 22, 2017
Hassle Free Car Buying! I bought my new Honda Pilot from Norm Reeves Honda in Credit. Kevin Harris from internet departments helped me. He gave me excellent customer service. I bought my new Honda Pilot from Norm Reeves Honda in Credit. Kevin Harris from internet departments helped me. He gave me excellent customer service. He is very knowledgeable and helpful. Thank you Kevin! More
by Gita Z.
Employees Worked With
February 21, 2017
Very happy with my purchase! I went in on Saturday looking for a new vehicle to lease since my car was unreliable. I was greeted by Roberto Artego who was very kind and also very I went in on Saturday looking for a new vehicle to lease since my car was unreliable. I was greeted by Roberto Artego who was very kind and also very helpful with the details of each vehicle. I am so glad I came here! Roberto got me an amazing deal and into the car that I had been eyeing! I will definitely be back here and will definitely recommend Roberto and Norm Reeves Honda! More
by CindyLu
Employees Worked With
February 20, 2017
Great service, first purchase & will be back for more! We went to Norm Reeves at the Cerritos Auto Square even though we live by the Huntington Beach Norm Reeves, simply because we knew we would get amazin We went to Norm Reeves at the Cerritos Auto Square even though we live by the Huntington Beach Norm Reeves, simply because we knew we would get amazing service at the one in Cerritos & we were referred to someone there. Upon arrival we asked to see AJ Jinadasa and we were taken to him. He as great and really helped us out with getting the car we wanted. We also worked closely with Chandika DeSilva, who took us out for our tester drive and got the paperwork started for us. Both Chandika and AJ were amazing. Very professional, made us comfortable, and insured to answer any questions we asked. We already decided after driving home in our new Civic that when it's time for us to upgrade our 2nd car that we will be going back and seeing Chandika & AJ again! More
by MrsObrien88
February 20, 2017
3rd Purchase This is the third purchase that we've made from NRH. Paul in customer service, Linda the Internet Sales Manager, and Darrell our salesman, were beyond This is the third purchase that we've made from NRH. Paul in customer service, Linda the Internet Sales Manager, and Darrell our salesman, were beyond AMAZING. Over the years we have sent so many friends to them. We couldn't be more happy about our recent purchase and about working with those three amazing folks again. More
by Aliciafaxon
February 20, 2017
Great buying experience Very easy no hassle pricing and it was a very good buying experience. We drove 46 miles to pick up our car and we were very happy with the top notch l Very easy no hassle pricing and it was a very good buying experience. We drove 46 miles to pick up our car and we were very happy with the top notch level of service we received More
by Scv
Employees Worked With
Susanna Yim
February 19, 2017
Amazing Customer Service!! Mr. Edward Radulescu was such a great help for me and my fiance today! He was completely honest with us about everything upfront and worked with us to Mr. Edward Radulescu was such a great help for me and my fiance today! He was completely honest with us about everything upfront and worked with us to get the payments we wanted for our new Honda Accord. He was patient and funny! I definitely recommend this dealership and if you can work with someone specific, I highly recommend you choose Mr. Radulescu! More
by Meandhim
Employees Worked With
Edward Radulescu
February 18, 2017
Amazing! I had planned to do a trade in and leave with a price that I would feel more comfortable in Kan You made my experience so much easier and exciting to I had planned to do a trade in and leave with a price that I would feel more comfortable in Kan You made my experience so much easier and exciting to lease my new 2017 honda accord SE sport car I love it ! I will be coming back and visiting him whenever I choose to change my car once again I would reccommend this place and especially Kan You to anyone! More
by Roxymayen1
Employees Worked With
Kan You
