Norm Reeves Honda Superstore Cerritos

Being a first time buyer, I was very nervous about the whole car buying experience. Having worked in automobile customer satisfaction research and having talked to family and friends, I had always heard whole car buying experience. Having worked in automobile customer satisfaction research and having talked to family and friends, I had always heard horror stories about dealerships. Something usually happened with the sales department, finance department, or some other department. So, my initial feelings and thoughts were a bit biased. But after purchasing my new Honda from Norm Reeves Honda Superstore, they completely changed. The employees who work here were friendly, honest, and more importantly, customer oriented. Rafael Messen was a wonderful salesperson. I know these two words usually do not go together when talking about a car salesperson, but they hold true here. He was very knowledgeable about the vehicle I wanted to purchase, and he provided additional information I had not known. He worked with me to try to get the vehicle I wanted (which I did end up purchasing), while remaining very open and honest about the whole process. In addition to these qualities, the most important for me was that he honestly cared about me as a customer. After the purchase of the vehicle had been made, I had a minor problem with an indicator for my airbags. I called him up, and he said to bring it in. Unfortunately, by the time I arrived, the maintenance department had closed, so I had to bring it in the following day. I arrived at 6:30 a.m. (so I could be the first in line), and at 7:00 a.m., to my surprise, Rafael stopped by to check in on my car. I was completely shocked by this because (1) he didn’t have to stop by; (2) he had two doctors’ appointments scheduled that morning; and (3) he wasn’t scheduled to work until later that afternoon. That definitely was a thumb’s up in my book! The other gentleman I worked with was in finance. His name was Daniel Carmolinga. Daniel was terrific. He was very professional and informative. He took the time to explain each paper before I signed it. Whenever I had a question, he patiently answered. I never felt rushed or pressured into buying something I didn’t need to. Thank you Norm Reeves Honda Superstore for making my first car buying experience awesome! I would definitely recommend family and friends to this dealership! More

Recently purchased a beautiful Crosstour from Norm Reeves. Sales rep was Marc Lee, by far, the best salesman I've had the pleasure to deal with. He went well beyond his call of duty to accommodate all Reeves. Sales rep was Marc Lee, by far, the best salesman I've had the pleasure to deal with. He went well beyond his call of duty to accommodate all my desires with this purchase. Prior to even considering a Honda, I had visited a Chevy dealership as I thought I was set on purchasing an Equinox. Well, not only was the service provided a complete joke, their selection was very limited. Thankfully, my friend strongly suggested I be a little open minded and just take a look at the Crosstour as he felt I may like it. It was love at first sight!!! Seriously. I highly recommend Norms Reeves Cerritos and make sure you ask for Marc to take case of you. More

This will be my second car that I buy from the same dealer, same sales Guy and the same finance manager. Jose Sanchez in sales got me the deal and the car I wanted the service was excellent. The financ dealer, same sales Guy and the same finance manager. Jose Sanchez in sales got me the deal and the car I wanted the service was excellent. The finance process was great. I would recommend this dealer to my family and friends. More

I had been working with Carlton for a few weeks. But when I fianlly decided to come and make my purchase I was glad that I did. They were able to take my trade and get me into the vehicle that I wanted wit I fianlly decided to come and make my purchase I was glad that I did. They were able to take my trade and get me into the vehicle that I wanted with very little down payment and at a price that I could afford. The experience at the Dealership was great. Very little wait time and no haggeling. I was in and out in two hours. This was my BEST car buying experience. Thank you Carlton and Ramzi. Douglas W Phillips More

Herb was referred to me by a friend. We talked over the phone, I told him my financial challenges,(I am one of many victims of the downward economy. My company went out of business and I was out of work fo phone, I told him my financial challenges,(I am one of many victims of the downward economy. My company went out of business and I was out of work for 18 months. I lost my house, cars, everything). I informed Herb of what I was looking for, and if everything could be prepared when I arrived so I don't have to spend all night at the dealership. Herb's knowledge and professionalism was beyond reproach. I have purchased at least 10 cars from dealerships over my life, but this was the easiest and most pleasant experience I ever had at a dealership. Even though, this was the most financially challenging time in my life in regards to my credit. Murat in finance was a pleasant surprise. There was no switch and bate tactics at time of financing, (which I had the displeasure experiencing at another dealership). He took his time and explained every detail, all options so my wife and I could make an intelligent informed decision. There was a moment when we asked him if we could have some privacy while we talked over the options. He smiled and said "of course, take your time", with that he left his office (we were going to step out, but he insisted that we stayed while he left out). Most of all, I was surprised that we were able to purchase a car with the challenges we have. I feel the interest rate is fair considering our circumstances, and I don't feel like we were taken advantage of because we were not Tier 1 applicants. God Bless Norm Reeves Honda Superstore and all it's employees. Thank you for having a heart during these economically challenging times. Ed Thomas, Laguna Hills More

bill was very kind and answered all our questions. We would recommend him and the dealer to all our family and friends. We have bought quite a few vehicles and this was the best experience we have ever h would recommend him and the dealer to all our family and friends. We have bought quite a few vehicles and this was the best experience we have ever had. There was no pressure and made us feel we had the best deal out there. More

My husband and I recently purchased a new Honda Accord. Roberto helped us. He was friendly, professional and very efficient. He answered all our questions and concerns we had in purchasing a new vehicle. Roberto helped us. He was friendly, professional and very efficient. He answered all our questions and concerns we had in purchasing a new vehicle. We didn't take a long time in finance, which was great. Thanks. More

I am so very thrilled with my 2011 Honda Accord and the stress-less and most accommodating experience buying it has added to my pleasure. Jacquelina was thorough, responsive, available and helpful from our stress-less and most accommodating experience buying it has added to my pleasure. Jacquelina was thorough, responsive, available and helpful from our first telephone contact. She helped me find exactly what I wanted and the price quoted was very fair. She is knowledgable about the vehicle and able to answer all my questions. She was very thorough in familiarizing me with my new car and showing me how everything works. Jackie is very personable and accommodating; it is almost as though I have made a "friend" I can feel I can trust. This is the first time I have actually bought a car on my own and the experiance was very positive. I have and will continue to recommend Jacquelina and Norm Reeves. Thank you SO much! More

One of the good things I encountered in this dealership was that I think that they are honest with the customers which is very important for me. One other thing about them is that their price was very bett was that I think that they are honest with the customers which is very important for me. One other thing about them is that their price was very better than other dealerships. One thing that I am not satisfied with that is about money issues. I honestly told them that I need only 2 days time in order to transfer money form other account to the account I wanted to give them check, but they forced me to do it at that time by some difficulties for me. More

Chris was very helpful, friendly, and patient. When I took the car home I noticed the next day that there were swirl marks from the wax and some smudges on the inside door panels. So I went back to the d took the car home I noticed the next day that there were swirl marks from the wax and some smudges on the inside door panels. So I went back to the dealership and talk to Chris about it and he took care of it right away. I found out that he re-waxed the car and cleaned all the smudges away. He did not have the cleaning guys do it. He did it himself which I think is really awesome. That's how helpful and caring these people are. Rich was really helpful and fun to talk to. After we did all the paperwork for the financing of the car, the next day I had to redo all the paperwork to switch my co-signers. Even though he was really busy that day he redid all the paperwork and did it with a smile. IF that is not quality customer service, I don't know what is. They really are a great dealership. They will always try to get you the best deal that they can. More