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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
9,506 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,506 reviews

January 02, 2014

The friendly staff at Norm Reeves worked together to make sure I got the car I wanted at a fair price. Many thanks to Owen Kimbro for the referral to Norm Reeves Honda Superstore, for the test drive, and pi More

by lynncowan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Owen Kimbro, Paul Flores, Jojo Bayas, Brian Chen
Jan 07, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Lynn, I appreciate you taking the time to share your feedback! Thank you for these kind words. Customer service and satisfaction are our top priorities, and it is rewarding to hear when our team shows this dedication to our customers. I hope you are enjoying your new vehicle and look forward to working with you again in the future! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

December 30, 2013

My husband and I are first time car buyers and we didn't know much about buying a new car, however, Lito Bayas was amazing! He helped us every step of the way. His customer service was outstanding, a More

by jerikann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lito Bayas
Dec 30, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your first car! Thank you for going out of your way to leave this excellent feedback. Lito will be thrilled to hear that his commitment to providing top-notch customer service came across throughout your visit. Our number one goal is ensuring that each and every guest leaves our dealership completely satisfied. It is always rewarding to know when our team is reaching this goal. We hope you will come back and see us for anything else you may need! Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

December 30, 2013

I was extremly happy with the new car I got & the sales rep was determined to get me the best deal possible! I am satisfied More

by lefty09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 07, 2014 -

Norm Reeves Honda Superstore Cerritos responded

I am pleased to read that you left our dealership completely satisfied! Thanks for taking the time to share your experience. If you need anything in the future, please don't hesitate to reach out to us. Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

December 30, 2013

I went looking for a car for son for collage. We decided on a civic, Roberto helped us out. I test drove the car it was great. Roberto made us feel comfortable with pressure, and helped us out with the pr More

by eli12378
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 07, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for this excellent feedback! I am happy to hear that Roberto was helpful and accommodating to your needs. Congratulations to your son on his new Civic! I hope he is enjoying it so far. If either of you need anything in the future, please come back and see us! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

December 29, 2013

I had a wonderful experience in dealing with Norm Reeves , particularly because of the professional expertise and people skills of Tom and Lore Simons. My wife Birgitta and I felt perfectly at home dealing More

by plumosot1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom and Lore Simons
Dec 30, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Wow, thanks so much for these kind words! Our team strives to provide our customers with the quality service they deserve, and it is rewarding to know that we exceeded your expectations. Tom and Lore will be happy to hear that they showed you our dedication to customer service and satisfaction. We hope you will come back and see us if there is anything you need in the future! Warm Regards, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

December 27, 2013

My wife and I went to Norm Reeves Honda in Cerritos to trade-in our old CR-V for a new 2014 CR-V. Hossain help us locate and help us to find our dream car. He help us with our questions and also give us p More

by mncf15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Alhafni
Dec 30, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for these kind words about your experience with Hossain! I am pleased to hear that he was accommodating throughout your visit and helped you and your wife find a great new CR-V. I hope you are enjoying it so far and look forward to working with you again in the future. If you need anything else, please don't hesitate to reach out! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

December 27, 2013

Purchased my first Honda from Norm Reeves 19 years ago. Last Friday our 13 year old Honda van was totaled. My wife and I had the pleasure of meeting Tom and Lore Simons. Lore was very helpful and compassio More

by sputnik26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom and Lore Simons
Dec 30, 2013 -

Norm Reeves Honda Superstore Cerritos responded

I appreciate you taking the time to share this excellent review and rating! It is always a pleasure to hear when our team goes above and beyond to find our customers the perfect new vehicle. I am happy that our team has gained your trust, and I hope you and your wife are enjoying your new car so far. We look forward to serving any of your future needs! If you have not already, be sure to check out our Facebook and Twitter pages for access to special offers. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

December 23, 2013

Kim Kelly Lujan is a great salesperson. She is knowledge and always polite and friendly. My overall experience at this dealership is great and I wouldn't buy a car from anyone else or from any other dealer More

by mmnavarro91764
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 30, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for this great review and rating! I am happy to hear that Kim's professionalism and amazing customer service have earned your trust in our dealership. We hope to see you again in the future! In the meantime, be sure to visit our Facebook and Twitter pages. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

December 23, 2013

This is my first experience with Norm Reeves Honda Cerritos Superstore and it was a great experience. Kim Kelly Lujan is an excellent salesperson. She is very knowledgeable, polite, friendly ... eve More

by jmurguia91767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 30, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for this excellent review and rating! I am thrilled to hear that Kim and our entire team made your first visit with us so pleasant. We hope you will continue to trust us with any of your sales or service needs! Also, be sure to connect with us on Facebook and Twitter for exclusive offers and content. Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

December 20, 2013

I had such a wonderful experience here all thanks to SONNY WU. He is by far very professional, courteous, friendly, helpful, and patient in answering all my questions. He was honest and didn't hassle More

by Ana G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Wu
Dec 20, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Wow, thanks so much for these kind words, Ana! I am pleased to hear that Sonny was helpful and accommodating throughout your purchase. We understand that car-shopping can be stressful, therefore we work hard to give our customers the information to make their decision simple. I appreciate your great recommendation and look forward to working with you again in the future! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

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