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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
8,842 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 8,842 reviews

October 04, 2011

My experience was great. Jose helped me a lot. I did not have the intention of buying/leasing a bright new car, as my budget was low, but Jose explained to me different options with a lot of patience an More

by Rosy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Saldivar, Jose Bolivar
Oct 04, 2011 -

Norm Reeves Honda Superstore Cerritos responded

Rosy, We are very grateful that you've spent the time writing this review. It is our belief that superb customer service should be placed in the highest priority. The whole Norm Reeves Honda family is dedicated to this philosophy and we're glad that Jose took care of you during your purchasing process. Like us on Facebook or follow us on Twitter to become eligible for instant savings. Sincerely, Brad Mugg - General Manager 562-405-3755 bmugg@normreeves.com

October 03, 2011

I am Trinh with my husband Tuan Cao. We bought a brand new Honda Accord EX-V6 from Norm Reeves Honda Superstore with alot of helped from Mr Herb Ratcliff. Mr Herb Ratcliff he was a wonderful man, he gave More

by tuancao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb Ratcliff
Oct 03, 2011 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda Accord EX- V6. We are pleased to hear that Herb got you into the car that you wanted with a stress free buying process. It is our goal to stand out among other dealerships and we believe the key to success is exceptional customer service. Visit us on Facebook and Twitter to become eligible for exclusive specials. Sincerely, Brad Mugg - General Manager 562-405-3755 bmugg@normreeves.com

October 03, 2011

I originally went to Hyundai as I have thought they would give me a better price but a friend of mine told me to see Mr. Danny Atienza at Norm Reeves Honda to see if I can get a better deal. I did not have a More

by cortezcharity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Atienza
Oct 03, 2011 -

Norm Reeves Honda Superstore Cerritos responded

We really appreciate you taking the time to give us this great feedback. We believe that honesty is a key factor in providing top notch service to our customers and we're glad to hear that you've taken notice to our hard work. Thanks again and we look forward to seeing you in the future. Take advantage of our monthly coupons by following us on Twitter and Facebook. Sincerely, Brad Mugg - General Manager 562-405-3755 bmugg@normreeves.com

October 01, 2011

Kevin was very helpful. I asked may questions and he answered them all. He was very knowledgeable about the cars I was interested in. He was also very patient with me. I would recommend him to friends a More

by Maria D. Gomez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Harris
Oct 03, 2011 -

Norm Reeves Honda Superstore Cerritos responded

Maria, Thank you very much for taking the time to let us know how we're doing. We're glad to hear that you're enjoying your new 2012 Accord SE. It is our goal to treat every customer with utmost care and sincerity. It's great to hear that Kevin has met this standard. We look forward to seeing you in the future. Be sure to check us out on Facebook and Twitter for exclusive specials. Sincerely, Brad Mugg - General Manager 562-405-3755 bmugg@normreeves.com

September 27, 2011

It was a great experience when we leased our car from NormReeves Honda. Kim Kelley was the Sales person, who helped us made the process smoothly and easy. She was great, very friendly and very knowledg More

by Lilibeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kim Kelly
Sep 27, 2011 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new vehicle and we hope that you're enjoying it. The entire team is dedicated to presenting a unique and comfortable car purchasing experience for our customers and we're glad that you've recognized this value in us. We look forward to seeing you in the future. Follow us on Twitter and Facebook to keep up with our great deals. Sincerely, Brad Mugg - General Manager 562-405-3755 bmugg@normreeves.com

September 26, 2011

We worked with Monica Valerio, she was great. Before we met, we communicated via email and she was always very fast responding to our questions making as feel like we were her only customers. We were very More

by AngieBryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Valerio and Michael Choi
Sep 27, 2011 -

Norm Reeves Honda Superstore Cerritos responded

Angie, Thank you so much for writing about your great experience. It's exciting to hear that Monica was very informative and made sure you completely understood the purchasing experience. We appreciate you making Norm Reeves Honda you dealership of choice. Check us out on Facebook and Twitter to receive exclusive monthly coupons. Regards, Brad Mugg - General Manager 562-405-3755 bmugg@normreeves.com

September 18, 2011

My wife and I was looking for a brand new car and mr. Lito Bayas helped us the find the perfect car at reasonable price. We were so happy bec we bought the car that we really wanted and thanks to him. Hi More

by Fred_gervasio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lito Bayas, Lito Bayas
Sep 19, 2011 -

Norm Reeves Honda Superstore Cerritos responded

We truly appreciate you taking the time to share your positive feedback with all of us at Norm Reeves Honda. Congratulations on your new CR-V! Lito will be thrilled when he hears how highly you spoke of him in this review. Please don't hesitate to contact us if you have any questions or concerns about your new vehicle. Become eligible for exclusive savings by following us on Facebook and Twitter. https://www.facebook.com/normreeveshonda http://twitter.com/#!/NormReevesHonda Regards, Brad Mugg - General Manager 562-405-3755 bmugg@normreeves.com

September 15, 2011

The reason why I'm coming to Norm Reeves Honda in Cerritos is because of Mr. Danny Atienza. He has been my trusted salesperson since 2003. Car buying could be a hassle. But with him to take care of m More

by clip73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Atienza
Sep 15, 2011 -

Norm Reeves Honda Superstore Cerritos responded

Thank you very much for taking the time to post this fantastic review. We are glad that Danny provided a comfortable environment and made you feel like you were a part of the Norm Reeves Honda family. We are completely dedicated to customer satisfaction and it is flattering to hear that we've exceeded your standards. Please be sure to check us out on Facebook and Twitter to receive exclusive monthly savings. Regards, Brad Mugg - General Manager 562-405-3755 bmugg@normreeves.com

September 14, 2011

Your employees should be trained on the computers and communicate better in regards to form of payment for the car. Ed was very kind, however, his lack of computer skills and typing efficiency made the More

by HeatherAstle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed
Sep 16, 2011 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your input and we would like to apologize for your experience. We appreciate all feedback from our customers as it helps us to grow as a dealership. We will be sure to address this matter and I hope you accept my sincerest apologies for any inconvenience. Regards, Brad Mugg - General Manager 562-405-3755 bmugg@normreeves.com

September 10, 2011

I was searching for a car and the second dealership was the final stop. I met Rafael and he was absolutely awesome. I recommend this dealership again and again.. More

by Linda T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2, Rafael Messen
Sep 12, 2011 -

Norm Reeves Honda Superstore Cerritos responded

Linda, thank you for taking the time to write this review and for recommending our dealership. Ensuring that our customers have a great experience at our dealership is our number one priority, and I am glad to hear we achieved this with you. Please don't hesitate to stop by if we can ever help you out with anything else. Also, be sure to check us out on Facebook and Twitter for monthly specials. Regards, Brad Mugg - General Manager 562-405-3755 bmugg@normreeves.com

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