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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,093 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,093 reviews

October 18, 2024

Great experience overall! Worth the drive for us! Left happy and would definitely recommend to others! More

by time4mckinney
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Olvera
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving a five-star review! We appreciate you providing feedback about your experience and your future recommendation.

October 18, 2024

Quick efficient service very informative and polite crew members clean facilities organized very well happy with everything More

by brittneyj_5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving a five-star review! We are happy to hear about your experience with our service team. We hope you choose us again for your future service needs.

October 18, 2024

Terrible service my vehicle had issues with the power steering column and they told me to de part is in back and they told me that my vehicle is safe to drive coming back from Ontario vehicle is steering More

by ericpant0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike and lio
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. We want to address this situation immediately. Please contact us so we can discuss the details and make things right. We are committed to ensuring that your vehicle is fully repaired and safe for you and your family. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 18, 2024

It was a very smooth process from start to finish getting my car repaired. I got all my questions answered , repair was done the day promised and my car is working fine again. Robert was the representative w More

by engineerpc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert in the service department
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the five-star review! We are pleased to hear about your positive experience with Robert and our service team.

October 18, 2024

Very professional service advisor that understood my concerns and was able to take care of my needs the same day More

by guerreropriscilla788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the five-star review! We are happy to hear about your experience with our service team and hope to help you again soon with any service needs you have.

October 18, 2024

No more free car wash . hopfully in the future they gonna have one. Car wash . More

by jkvjoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We are always using feedback from our customers to continue to provide the best customer experience possible. We hope to continue to help you with your future service needs.

October 18, 2024

After leaving the Honda Service in Cerritos I realized that they did not do the tire rotation as was stated in the services. I will be more aware next time before leaving. Everything else, including the s More

by ddelac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are concerned by your feedback and would like to speak with you further about your experience at our service center. Please contact us at your earliest convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 18, 2024

I came for an oil change and brake that makes a sound every time I press on the brake, it sounds like wind going into a tunnel. The service adviser, Bryan Salas, told me it is a common sound for the brak More

by Nancyt
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susanna Yim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are disappointed to hear about your experience with your vehicle after visiting our service center. At a time that works for you, please reach out so that we can learn more about your visit. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 18, 2024

Very nice and friendly/ professional staff. I appreciated the easygoing attitude it made me comfortable and relaxed More

by jsavoy72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for providing positive feedback and leaving a five-star review! We appreciate you sharing with us your experience.

October 18, 2024

Our Salesman was informative and helpful as we made our choice of vehicle to purchase. We felt comfortable with our purchase. Overall it was a good experience. More

by h34th3r
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Espino. Frank Wong
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback and leaving us a five-star review! We hope you enjoy your new purchase and appreciate the kind words about your experience at our dealership.

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