Norm Reeves Honda Superstore Cerritos

Great Dealership We got our Honda Accord 2016 as we asked for. Very straight forward and very professional. The total time we spent at the dealer was about 2 hours 3 We got our Honda Accord 2016 as we asked for. Very straight forward and very professional. The total time we spent at the dealer was about 2 hours 30 minutes including the loan papers. More

A++ Quality Service from Susanna Yim! She is a great negotiator who is very professional and welcoming. She gave me a smooth experience when I bought a new Honda Accord for my wife. From t She is a great negotiator who is very professional and welcoming. She gave me a smooth experience when I bought a new Honda Accord for my wife. From the moment I walked in to the test drive, I can tell that Susanna genuinely cared about my thoughts. I left the dealership feeling satisfied about my purchase. Thank you Susanna! More

Best of the best! Both, my vehicle and my fiance's were stolen last month. All of this happened while we were in the process of moving from L.A. County to Orange County Both, my vehicle and my fiance's were stolen last month. All of this happened while we were in the process of moving from L.A. County to Orange County. So I called Diego and, once again, he was extremely helpful in helping me find my next vehicle. He helped me with my previous purchase and my fiance's lease in the past and I developed a trusting relationship with him. Since my fiance could not come in to get a new car the same day I did, Diego was very helpful in making sure that we were taken care of by another sales person he trusted. I also want to thank Murat from finance. He was very helpful and very understanding of what I was going through. He explained things clearly and even helped me fill out the form so I could get a refund for the GAP insurance I had in my previous car....Last but not least, I want to say that this would be the third time that I get a car from Norm Reeves and so far, I have no complains. Everyone who I have dealt with has been very professional and helpful! Thanks Norm Reeves! Thank you so much again Diego! And, thank you Murat! I am very grateful for you all! :) More

Arrived for Service, Departed with New 2016 Civic! I met Mr. Rafael Messen at Norm Reeves Honda Superstore Cerritos in 2013 when I was shopping for a lease. After consulting with him during that time, I met Mr. Rafael Messen at Norm Reeves Honda Superstore Cerritos in 2013 when I was shopping for a lease. After consulting with him during that time, I found him to be a subject matter expert on leases, explaining the agreement’s intricacies in full detail from start to finish. Considering there seem to be few Associates possessing this valuable skill, I kept Rafael as a professional contact, and stayed in touch with him. Fast forward to July 2016, I visited Norm Reeves Cerritos’ Service department one Saturday morning to have them inspect a possible oil leak. I checked in, was told it would take some time to have the vehicle checked-out. In the meantime, I thought I’d pass some time by saying hi and catching-up with Rafael on the sales floor. Luckily he was working! After exchanging social pleasantries, I explained to him the reason for my visit. He suggested I take a look at some of the new vehicles on the lot while we talked about my current lease agreement. After discussing where I stood with my current lease, he walked me through the benefits of renewing. I liked what he had to say, and within an hour I was meeting with Adil in Finance to sign my new agreement. Adil was patient, yet efficient. He took the opportunity to share some of the supplemental services that might help reduce my vehicle maintenance expenses. Thank you, Adil! I like Rafael because he possesses great communication skills, is very knowledgeable about his products, cares about the customers’ needs and is willing to go the extra mile to please. I highly recommend any person exploring the idea of purchasing or leasing, don’t miss out on meeting and working with one of the best – Rafael Messen at Norm Reeves Honda! More

Great third time buying experience Susanna was amazing. She was on point and extremely nice. She definitely knew what she was doing and made the buying experience so much easier. I defi Susanna was amazing. She was on point and extremely nice. She definitely knew what she was doing and made the buying experience so much easier. I definitely recommend her to anyone buying a vehicle! More

Purchasing a vehicle Ramin Rad was simply the best. He took his time, answered all my questions but more importantly, he cared. Thank you for making my car purchase so Ramin Rad was simply the best. He took his time, answered all my questions but more importantly, he cared. Thank you for making my car purchase so easy and treating me with respect and not just another sale. More

The best ever! Hassle-free and very friendly. This is my 6th new car within my family. I never had such a great experience in buying a new car, a 2107 Hyundai Elantra. Vito Beato, the salesman who This is my 6th new car within my family. I never had such a great experience in buying a new car, a 2107 Hyundai Elantra. Vito Beato, the salesman who helped me, is a true professional. I first talked to him on the phone and he has proved to be a very friendly even in person. He guided us through the process very quickly and cannot thank him enough for giving my son and I a truly awesome buying experience! More

First Time Buyer, wonderful experience! The mere thought of being present in a car dealership always gave me anxiety. Growing up, anytime I would accompany my parents to purchase a new car, The mere thought of being present in a car dealership always gave me anxiety. Growing up, anytime I would accompany my parents to purchase a new car, I usually sensed a lot of tension and pressure in the atmosphere between salesperson and my parents- it's not hard for a child to observe that. So, naturally, walking onto the Cerritos Honda dealership this past weekend, I already had my radar and defense mechanisms ready to go in the event I needed them. I couldn't avoid it, my high school car had finally called it quits on me and I needed a reliable vehicle to get to my new job in LA. My parents knew of Lito Bayas from a few years back, when they were looking for an Accord. Although they ultimately purchased from the Buena Park dealership (for no specific reason), they recalled his friendly manner and requested his help again when they accompanied me for my car shopping. From the get-go, Lito was very friendly, easy-going, and hilarious. He knew I was a first time buyer and was completely honest and helpful with my questions. Because he gave me my space, I was able to decide on which vehicle I wanted rather quickly. When it came time to talk numbers, I was happy to find out that Honda would contribute to my down payment because I was a college graduate (bring a copy of your diploma with you to save time). After discussion back and forth and number crunching, I was able to settle on a realistic payment plan. Next I sat down with Spall (whose name is not listed on the checklist as I understand he recently transferred from Toyota), who patiently explained my warranty, security, etc. options....he was very calm when answering all my dad's questions (which usually tend to be the same question, just presented in several different ways haha). Overall, I had a very pleasant experience for my first time buying a car. I fear that I have been spoiled and that no other dealership will be able to replicate that for me. I love my 2016 Honda Civic Coupe Touring!!!!! More

our experience in purchasing new car we Were looking for 2016 Honda Odyssey. We looked into True Car as well as most of the dealers around . We found that Kevin Harris at Honda of Cerrito we Were looking for 2016 Honda Odyssey. We looked into True Car as well as most of the dealers around . We found that Kevin Harris at Honda of Cerritos was very communicative about what he has in stock & the price. We drove 30 miles to see him & was well worth it. He showed us the vehicle & explained each & every features of the car. He was not push when we told him that we will be back on tue. when my wife saw & the car. We are very happy with his service More

An excellent first Honda experience This was our first Honda car (Pilot) and Susanna Yim, the internet sales manager, was incredibly helpful, friendly, and provided great service. While This was our first Honda car (Pilot) and Susanna Yim, the internet sales manager, was incredibly helpful, friendly, and provided great service. While we conducted our own research on the car that we wanted, Susanna was able to find what we were looking for and contacted us immediately with new inventory. When we were at the dealership in-person, she was extremely efficient and definitely felt that our time was appreciated. More