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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
9,554 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,554 reviews

November 14, 2024

Salesman was great… we traveled from Riverside because he gave us the information we needed in the phone. More

by klslscat
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Porter
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Nov 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate taking the time out of your schedule to drive from Riverside to buy your new Honda! Congratulations, and, if you're in town once again, please stop by. Thank you!

November 14, 2024

I had a great experience, everyone was so kind and knowledgeable. Over all 10/10 experience! Thank you Samantha! More

by srod0226
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations to you on your new Honda! We consider this review a 10/10 and value your feedback on your experience and Samantha. Thanks so much, and please let us know if you need anything else!

November 14, 2024

Excellent customer service! My representative, Robert Gonzales was attentive and absolutely took care of my car services issues with ease. More

by kwishoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzales
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Nov 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's the experience we hope to bring to all our service customers! We're glad that Robert provided you with the kind of treatment that your Honda deserves. Thanks for coming by, and we hope to help you out in the future!

November 14, 2024

The process took way too long being that we financed through our bank. You should make it a little easier to purchase a car especially when using other financing. Even trying to hand the check over was More

by Alicevilla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new-to-you Honda, Alice! We understand your frustration with the wait to get behind the wheel. We will look into our processes to see what can be streamlined for customers in the future. Thanks for sticking with us, and we hope that when you return, that you will enjoy a five-star experience!

November 14, 2024

Went in for an oil change and now there is a big puddle of oil under the car!!!!!! More

by dittech24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Raygoza
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Nov 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback on your oil change. To resolve any outstanding issues that resulted from your service visit for your Honda, please contact our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 14, 2024

Darrell is always amazing! Makes all of our transactions smooth and effortless! Have been working with him for years and look forward to continue to work with him. We refer all More

by Eileen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda, Eileen! We appreciate your loyalty to our dealership, and we will pass on your compliments to Darrell. Thanks so much for recommending us to your family and friends, and we're looking forward to working with you for many more years!

November 14, 2024

Very attentive and explained ebery detail in question . Very nice personality. Excellent worker and very proficiency and professional More

by Faviola.sanchez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda, Faviola! We're happy that your experience with Christina made you feel comfortable and well-informed. Should you need anything in the future, please let us know. Thank you!

November 14, 2024

inquired about a Honda pilot! Allen nouri treated me like i didn't know what i was talking about. I offered an amount for suv. he came back with "maybe you should look something More

by NANCYOCSURGI
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Allen Nouri
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Nov 15, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback, Nancy, on shopping for a pre-owned Honda Pilot. We will address the issues you faced with our sales team so that customers like you can experience a satisfying shopping experience. If you'd like to discuss the matter in further detail please reach out to us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 13, 2024

Very pls with ho help me they xxxxx wonderful thank you for all your help More

by maejosefina
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thearon Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We wish you the very best with your new Honda! Our aim is to help you out and make you comfortable with the outcome, and we're glad that we did. Thanks so much, and we're here when you need your first service appointment!

November 13, 2024

This Honda was very supportive , very nice , clean , helpful. I would recommend them to others More

by taneyaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LAN Thang
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Nov 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda! We're pleased that you were satisfied with the car-buying process. We'd like to learn what we can do to make your next visit a five-star experience. Thanks so much!

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