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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
9,886 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,886 reviews

February 13, 2025

Service was very good. All employers I dealt with was very kind and professional. My finance rep name is not listed, but I was very pleased with his service. More

by erroljackson07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lan Thang
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Feb 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda, Errol! We're pleased that everyone treated you well and that you received the information that you needed. If you decide that you'd like to add accessories, please get in touch with us. Thank you!

February 12, 2025

I believe Aaron was my Rep who was very pleasant and had excellent customer service which means a lot to me! Thank you Aaron and keep up the good customer service it’s very important! More

by thompsonzq13942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Aaron is one of the many service employees we value at our dealership! He demonstrated the type of service we want our customers like you to receive. If you want to make your service appointment even better, remember to check out our service specials. Thanks so much!

February 11, 2025

Quick service and very helpful, I was able to get everything done that I needed More

by Breanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

So, your car to-do list is complete, Breanna! We're happy that we could check off all the tasks your Honda needed and in a timely manner. If you're ever in a hurry and need routine maintenance, we also have Express Service. Thanks so much!

February 11, 2025

Always convince you to spend money for thing that you don’t need for vehicle More

by info3298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Advisor service department
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Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Since we prioritize customer satisfaction, we'd like to learn more about your Honda service visit. That way, we can go over the costs and make sure that it was transparent. We exclusively use OEM parts instead of aftermarket parts to ensure that your car performs as well as it did on day one. Remember, too, that you can review our service specials to save more on necessary maintenance and repairs. If you have any more concerns, please feel free to reach out. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 11, 2025

Great service was provided and George was very helpful with taking care of my car. More

by rashimereswafford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

There's no other way than to provide quality service to customers like you! Your glowing review will make George happy, and remember that you can request him next time. Thanks so much!

February 11, 2025

Julie was super friendly and helpful. I would gladly have her help me every time I come back. More

by soleseller33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
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Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's so nice to read! Julie will be thrilled and be happy to support you during your next Honda service visit. Thanks so much, and we hope to see you soon!

February 11, 2025

My car was serviced however, the dealership does not offer Uber or a method of transportation to avoid waiting at the dealership. They do not offer a complimentary car wash, which I’m not sure if i was More

by yescicacastillo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your feedback will be taken to heart. We understand it can be frustrating to wait at the dealership without any complimentary transportation or a car wash after service is complete. These issues will be addressed with our service team to serve you better. If you'd like to discuss this with a representative, we're here to hear you out. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 11, 2025

I receive quick convenient appointment. I like the comfort and cleanliness of the lobby area. More

by wendela17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We want you to feel comfortable for as long as you wait at our dealership--even if it's for less than an hour! Thanks for the compliments, and thanks for stopping by. Feel free to use our online scheduling to make your next appointment.

February 11, 2025

Julie Canales was great as well as Geo tech they always take care of me . More

by teriescobar05125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Canales
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Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's our job--to take care of our customers when it comes to their cars, Teri! It confirms we're doing the right thing when we receive praise for employees like Julie. Thank you for coming by, and remember to review our service specials to add more value to your visit!

February 11, 2025

Service writer was knowledgeable, wait was reasonable. Would have appreciated a working coffee/refreshment center. More

by barryalankogen
Recommend Dealer
Yes
Employees Worked With
Leo
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Feb 11, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's great to hear that you were satisfied with your latest Honda service visit, Barry! We appreciate your feedback on our refreshments as well and take your comments into consideration. Thank you, and we'll see you next time!

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