Norm Reeves Honda Superstore Cerritos

I went in without an appointment and the Honda team was very kind to help me out. My service was great and George was very helpful and friendly very kind to help me out. My service was great and George was very helpful and friendly More

Always attentive and respectful especially with updates on vehicle. Very friendly and helpful with report and payment of service. on vehicle. Very friendly and helpful with report and payment of service. More

Had an oil change appointment. I waited for it to be done and it felt like I was in and out. Fast experience and Johnathan also specify my future appointments for a tune up. I waited for it to be done and it felt like I was in and out. Fast experience and Johnathan also specify my future appointments for a tune up. More

Oil was changed. Love new oil. New oil is great. How many more words ? Love new oil. New oil is great. How many more words ? More

This is my favorite place which I have been visiting for last 9 years , they always take care of me last 9 years , they always take care of me More

I’ve been at this dealership 4 times already for an ongoing issue with the quarter glass molding sticking out on my brand new Civic Hybrid. On the first visit, it took them 6 hours just to get an ad ongoing issue with the quarter glass molding sticking out on my brand new Civic Hybrid. On the first visit, it took them 6 hours just to get an advisor to look at the vehicle and determine the molding needed to be replaced and they are going to order a new molding. The second visit, it took hours just for the glass company’s to come out and do the installation. They did a poor job and left all the glass inside instead of cleaning it up. The issue was still not fixed. So we had to come back a 3rd time to complain about the issue not being fixed and they ordered the part. On the 4th time back, the glass company did another reinstallation, and was deemed a manufacturer defect from Honda. Mind you American Honda Motor Co. has already been contacted and will not take accountability and accept it is a manufacturing defect because the dealership is saying it is not. This dealerships outsources their glass replacements and work with an incompetent subsidiary in the city of Bellflower instead of doing glass repairs in-hourse or have the repairs done by a certified Honda tech advisor. Norm Reeves states that they have already ordered a brand new molding part 2 times and when the issue remained unresolved, they threw their arms back and said there is nothing they can do further except have me open up the claim with American Honda Motor Co. Because of the glass company’s incompetency and Norm Reeves & AHM refusing to take accountability, I contacted my very own glass company, who stated it is indeed a defect and found out for us that this glass company scratched the molding and attempted to cover it up with primer. I would rather work with them moving forward. Shame on you Norm Reeves. Do better. More

Sales was professional. Process was quick. Got the car I wanted at a reasonable deal. Process was quick. Got the car I wanted at a reasonable deal. More

Thanh Sabatier helped me out for my Honda B123 maintenance. He got straight to the point and helped inspect my vehicle to consult what needs to be done. We went over pricing and didn't pressure me maintenance. He got straight to the point and helped inspect my vehicle to consult what needs to be done. We went over pricing and didn't pressure me at all. More

Clean looking and orderly showroom with very friendly staff. My sales rep Christy was fantastic. staff. My sales rep Christy was fantastic. More

Excellent Todo totalmente perfecto. Magnificent Very good Todo excelente Muy feliz de regresar nuevamente. Muchas gracias Magnificent Very good Todo excelente Muy feliz de regresar nuevamente. Muchas gracias More