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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,499 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,499 reviews

April 30, 2026

Took my car for a routing oil change and a few days later noticed the undercarriage shield was not put back correctly and a few screws were lost. Had to take it to a local mechanic to correct as the undercar More

by erickquinitero921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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May 01, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Erick, thank you for bringing this to our attention. That’s definitely not the kind of follow-up anyone expects after an oil change. Dealing with a loose shield and missing screws, especially while driving, would be frustrating for anyone. We value your past visits with us and would like the chance to review this situation and see how we can help moving forward. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

April 30, 2026

Staffs were friendly n helpful Staffs explained everything about the new car and financing process went very smoothly from the beginning the end.. More

by tienvucg59
Recommend Dealer
Yes
Employees Worked With
From family members
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May 01, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Friendly service, clear communication, and a smooth process all the way through? That’s a first-class experience right there. We’re excited you felt supported every step of the way.

April 30, 2026

The service agent Robert Gonzalez was very knowledgeable, polite and courteous. Mr. Gonzalez was attentive to my needs. The 2nd time that I had a great experience with dealer. Although service charges were e More

by lopezrosalia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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May 01, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Rosalia, having a knowledgeable and attentive advisor in your corner makes all the difference, especially when it comes to important vehicle maintenance. Robert delivered exactly that. We appreciate your honesty and your continued trust in us.

April 30, 2026

Meysam helped us choose a car. He was extremely helpful and knowledgeable. Will recommend him More

by najinyasrebi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2026 -

Norm Reeves Honda Superstore Cerritos responded

It’s always a win when you’ve got someone who really knows the road ahead. Meysam sounds like he made the whole process feel easy and clear. We appreciate you trusting us and for passing along the recommendation.

April 30, 2026

This dealership is very poor in customer service, they sold me a new vehicle which did not have working air conditioning. I love several messages regarding this matter and did not receive proper help, I More

by Edwin Lucas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chandika De Silva
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Saboor
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Dealing with an issue like air conditioning on a new vehicle, along with delays in communication, would understandably be upsetting. You should feel supported throughout the process, and we’d like the opportunity to reconnect and see how we can help move things in a better direction. Please contact us when you have the chance. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

April 30, 2026

The advisor that helped me was very helpful. He is researching an issue with a part that hasn’t come in. It has been 9 months since the part was ordered. More

by Two Hondas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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Apr 30, 2026 -

Norm Reeves Honda Superstore Cerritos responded

While waiting for a part isn't anybody's favorite thing, it's reassuring that George has been there for you through it all. Having someone like him on your side is important, and we're grateful for the 5-star feedback. We hope to continue helping you and providing great experiences.

April 30, 2026

Excellent service staff is always friendly! I appreciate you guys keeping your prices low and offering coupons and discounts whenever possible it really helps in this economy. Keep up the good More

by tmarty420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Apr 30, 2026 -

Norm Reeves Honda Superstore Cerritos responded

You appreciate us, and we appreciate you! Every customer is part of the Norm Reeves Honda crew, and we promise always to go to bat for you. See you next time!

April 29, 2026

I received excellent customer service, Robert was great at explaining exactly what my car needed. More

by ashleylopez173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Apr 29, 2026 -

Norm Reeves Honda Superstore Cerritos responded

There’s a big difference between hearing information and actually understanding it. Sounds like Robert made sure you got the full picture without any of the usual guesswork. That’s the kind of help people remember.

April 29, 2026

Me explicó todo lo que iba hacer en mi carro y me ayudó en todo el proceso muy profesional!! More

by moigon320
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Apr 29, 2026 -

Norm Reeves Honda Superstore Cerritos responded

¡Hola! Nos alegra saber que tu misterioso ayudante hizo que tu visita fuera sencilla. Vuelve a visitarnos cuando quieras.

April 28, 2026

Good service Good service,I always take my car here Good service I always take my car here whenever it has problems More

by Trippyvibes999
Recommend Dealer
Yes
Employees Worked With
Michael bar
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Apr 29, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We’re hearing “good service” loud and clear, and honestly, we’ll take it every time. When you keep coming back, that says even more than the words. Appreciate you sticking with us.

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