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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
9,806 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,806 reviews

November 17, 2024

Such a great dealership with a lot of car options and actual honest staff. I have just gotten my 4th lease from this dealership and I do not think I can ever get a car from somewhere else. I have always More

by elhaoulijh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your fourth lease of a new Honda! We're so happy that you've put your trust in us and that Hossain could provide you with such a great shopping experience. Please let us know what we can do in the future for you. Thank you!

November 17, 2024

The BEST. This Norm Reeves Honda Cerritos has been part of my life for the past 30 plus years. As an adult I've purchased nine cars in total. With more to com More

by Porterfam10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Vargas, Service-5 Stars
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Wow! We're so flattered that you've stuck with us for more than 30 years and purchased nine cars! Thanks for sticking with us, and we look forward to another 30 years. See you soon!

November 16, 2024

The staff was professional and courteous. There was a delay in responding to me about the service being completed. Estimate on service completion was an hour extra. More

by berto15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont know any of theae
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that your service visit went so well for your Honda! Thank you for letting us know about the delay, and we hope to provide you with a five-star experience next time.

November 16, 2024

They are really nice, Alberto the sales man he treat me real good. Thanks honda of cerritos. More

by cnybri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new-to-you Honda! We're pleased that Alberto could be there for you. Thanks so much, and we can't wait to see you again!

November 16, 2024

Was not a great experience very bad service had me there for 8 hours told to me go back twice it was a really bad service won’t be back there. More

by hinojosa4maria@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to learn more about your service experience for your Honda, Maria. We understand your frustration about the delays you experienced and would like to resolve the issues you faced. Please contact our dealership when it's convenient for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 15, 2024

Leo is awesome. He’s very understanding, honest and listens to what I want. I followed him from Long Beach and now at Cerritos , Cerritos is much better. More

by miamorey2k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo, service dept
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Nov 15, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Leo must have made quite an impression on you with the service you received in Long Branch, Mia! Thank you for scheduling service in Cerritos with us, and we look forward to having Leo serve you once again.

November 15, 2024

Didn’t reset my maintenance light Fairly quick Too much money to replace tire, went elsewhere More

by littlefoootojd73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback on your service visit for your Honda. We will keep your comments in mind as they will help us to improve the services that we offer such as tire replacements. If you choose to return, we hope to provide you with a five-star experience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 15, 2024

Horrible customer service no recommendation & solution they provide at this time. Bad day for me . More

by shahriaar411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michel barr
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to learn about your service visit for your Honda. That way, we can find out what issues you faced and work on improving them so that you will enjoy a five-star experience next time. Please contact us if you'd like to discuss your visit in more detail. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 15, 2024

Service was fast and no hassle. The service representative was timely and informative. The waiting area is spacious. More

by joegjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie in the service department.
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That sounds like an awesome service visit, Joe! Thanks for bringing your Honda in for service, and we're glad that you had timely service and a nice area to wait in for your car. See you next time!

November 15, 2024

Ruben’s help with my tire situation was efficiently explained to me and taken care of in a timely manner. More

by bellgoglo13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We want our customers to feel well-informed about the services their Hondas require. We're happy that you understood about your tire situation and that it was taken care of with efficiency by Ruben! Thanks so much for bringing your car in for service, and we hope to see you at a future appointment!

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