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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
9,759 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,759 reviews

January 14, 2025

Happy to say I had another great experience with Norm Reeves Honda. Kim was a delight to work with and made car shopping such an easy process. More

by dabenitez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spall Tanvir
Jan 15, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We wish you the very best of luck with your like-new Honda! Hondas last the test of time so we think you'll be enjoying the ride for many years to come. We will pass on your compliments to Kim. Thank you, and feel free to schedule your next visit online!

January 14, 2025

This was my first time experience purchasing a vehicle and Jojo was AMAZING and he made me feel comfortable with this whole experience. I will be recommending him to everyone. More

by Lesley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new-to-you Mazda, Lesley! Buying a car should be an enjoyable experience, and we're pleased that Jojo made it that way for you. Thanks so much, and we hope to see you for your first service appointment!

January 14, 2025

I was told it would be 3 hours for oil change and recall. It was done in 2 hours 1/2 which was great. Great service. More

by naldmed1555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George, Raygoza
Jan 15, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're so glad you had some more time back in your day! Thanks for sticking with us for routine service. If you're looking for a faster wait time, opt for Express Service.

January 14, 2025

Anthony Ortiz is the best, what can I say . ..EXCEPTIONAL SERVICE TO THE POINT. Always, provides a report of what needs to be done next on your car and works to obtain the brst plan to keep t More

by argentinatuti6414
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Ortiz
Jan 15, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Anthony will be thrilled to read this review! We appreciate you leaving this exceptional feedback and that you valued the report of what he deems should be next for service. Thanks for choosing us, and we're here when you're ready for your next service appointment. Feel free to schedule it online!

January 13, 2025

What initiated as a bad experience (with a separate normally Honda employee) , Christy immediately made up for with her excellent customer service and her attention to detail. More

by ptono32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda! We appreciate your positive feedback regarding Christy's assistance and how she turned around the challenging experience. Thanks so much for giving us a chance, and we look forward to seeing you at your first service appointment! If you have any further concerns, please feel free to reach out.

January 13, 2025

Julie Canales provided a smooth and prompt repair utilizing my extended service warranty. Thank you much More

by seemmmohassibii1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Jan 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased that your service experience went so well and Julie made sure to use the extended service warranty to cover the cost! Thanks for choosing our dealership, and please let us know what improvements you'd like to see made! If you need a quick routine service appointment, feel free to use our Express Service program. See you next time!

January 13, 2025

Took my car to get serviced, tires were low. They said they put in air. Got home realized they didn't. Had to take elsewhere for a service Honda said they had done, but didn't 👎 More

by ruv59911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember name of tech
Jan 14, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you letting us know that your service appointment wasn't up to your expectations regarding your car's tire issues. This is an issue that we will address with our service team. Hopefully, if you choose to return, we can provide you with a five-star experience during your next service appointment. If you have any further concerns, please contact our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 12, 2025

Working with JoJo was a true pleasure. I could not have asked for a better experience. He was friendly, attentive, and appeared highly motivated to ensure I had the very best experience. More

by d.renee.1908
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We wish you the very best of luck with your new Honda! JoJo will appreciate you giving him this shoutout and directing others to work with him. Thank you for giving us your business, and we're here for you when you need your first service appointment!

January 12, 2025

Service was great, my service provided was helpful, knowledgeable and professional. I would recommend this service center More

by fourshheridans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
Jan 13, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're happy to hear that your service visit for your Honda went so well! Thanks for sharing, and remember that we have an Express Service program if you're in a rush for routine maintenance. See you next time!

January 11, 2025

Service was good fast and done in a timely manner. The only thing I did not like was when I went to pick up my car I was handed the key and said your car is in the parking lot for you to take. I am ha More

by lcruz47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 13, 2025 -

Norm Reeves Honda Superstore Cerritos responded

While we're happy that you were satisfied with service, we're concerned that you had to locate your car on your own and that it was challenging with your handicap. We apologize for that and will be addressing our service department about this issue. Thank you for letting us know, and we hope to provide you with a five-star experience next time. If you'd like to discuss this with a representative, please contact us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com