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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
9,884 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,884 reviews

February 19, 2025

I thought everything was taken care of on my visit however, I received an email a few days later asking me to schedule an appointment to finish up the work done. I was confused so called dealership & More

by rjcd80
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service employee
Feb 20, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We will have to look into this further to see what other services your Honda required. Thanks for bringing this to our attention. Please reach out when you get a chance so we can resolve any outstanding issues. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 18, 2025

Staff is so welcoming. I absolutely loved working with Albert, Jesus, and Amir. They all did amazing making me feel comfortable as a first time buyer. More

by Valerie Becerra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Galeana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amir
Feb 18, 2025 -

Norm Reeves Honda Superstore Cerritos responded

What an awesome picture, Valerie! Congratulations on your new Honda purchase and your first time buying one. We're sure that Albert, Jesus, and Amir enjoying sharing this momentous occasion with you. If you decide you'd like to jazz up your car with accessories, give us a call. Thank you!

February 18, 2025

Its a good place, front desk help right away and the give us a good service More

by fco_javi_04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We wish you the best of luck with your new-to-you Honda! We appreciate you telling us about your experience and that you received all the help that you needed. Thanks so much, and we're here when you need your first service visit!

February 18, 2025

Incredible experience. Courteous, professional, from sales to finance Did 95% of the deal over the internet. Susanna Yim went above and beyond to get my deal done. I won't More

by dodgerfan1966
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Gotta love when technology works in your favor! Huge congrats, and thanks for sharing your experience. We're so glad Susanna could help make everything happen and get you behind the wheel. Enjoy the ride!

February 18, 2025

Advispr have no excellent customer service. He is rude. Not answering 2 calls. I just want to check about the status of my car coz im in the mall for almost 4 hours and i am with my 85 year old More

by cabebe.mark..
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hello Mark, We appreciate you bringing this matter regarding the dealings you've had with our service team. We understand your frustration in the delays and will be addressing our service team to ensure that loyal customers like you receive quality service. If you'd like to discuss this in further detail, please be sure to reach out. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 18, 2025

Service was fast, and George was thorough when dealing with me and my car. I did not feel like he was trying to oversell me. More

by mariaais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We'll have to thank George for the quality service he performed on your Honda, Maria! Speedy service is our goal, and we're excited to reach it. Thanks so much, and we hope to see you again!

February 18, 2025

Nice service. I recommend for everyone. Oil change price less than others. Only problem for makes Appoitment. More

by vishwaghule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rubin
Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the recommendations! We're also happy that you could get an oil change for your Honda at a reasonable price. They're so important for successfully driving your car. Thanks so much!

February 18, 2025

Very helpful and friendly human beings in this store. This is the store to buy a car! More

by jlpm102
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abdul
Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda! We're pleased that our sales team of human beings could be so helpful. We're not at the stage of car-selling robots yet! Thanks so much, and please let us know if you would like to add any accessories!

February 18, 2025

Everyone I was in contact with was very friendly and helpful and informative. Wish you had a van to take you home and back More

by claudiajbriiinkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's a good idea, Claudia, and we will consider this for the future! We appreciate your glowing words about your experience and hope to see you at a future appointment. Feel free to schedule it online. Thank you!

February 18, 2025

Mike Porter was our salesman (Phil Byrd assisted him). Phil was excellent and helped us with the test drive. Mike was absolutely outstanding. We bought a 2024 Civic Si from him and he is the reason we More

by emcmahon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your two new Hondas! We're happy that our inventory could supply you with a 2024 Honda Civic Si and a 2025 Honda CR-V and that Mike could be there for you with Phil's help. Thanks so much for giving us your business, and we're more than ready to help you again!