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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
9,805 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,805 reviews

December 03, 2024

Great customer service. The people are very friendly and very attentive. Had a good experience. More

by guevarasteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor george
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Dec 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to read your review, Steve! Thanks for letting us know about your successful service visit for your Ford. We hope to see you again! Feel free to use our online scheduling for even more convenience.

December 02, 2024

I brought pilot in because it was pulling to left of road which would mean wheel alinement was out. They didn't resolve problem. I had also had problem in pass with paint. Wouldn't go back again. Will go More

by tacclinton
Recommend Dealer
No
Employees Worked With
Not sure of name now, but gentle man was n
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback on the service you received for your Honda Pilot. This is not the type of service we pride ourselves on and will be addressing these issues with our service team. If you choose to return in the future, we hope to provide you with a five-star experience. Please contact us if you have any further questions. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 02, 2024

I like the dealer and the service, keep up the good job and the service employee are friendly More

by jorged_23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like you had a satisfying service visit for your Honda, Jorge! We appreciate the positive feedback about our service staff and dealership and look forward to serving you in the future. Thank you!

December 02, 2024

"I recently purchased a car at Norm Reeves Honda Superstore Cerritos and had an outstanding experience with Ty Trieu They were incredibly knowledgeable and patient, answering all my questions withou More

by v1236
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda! We appreciate the glowing review for Ty. It sounds like you received an excellent experience in shopping for a car. Thanks so much, and we hope to see you at a future appointment!

December 02, 2024

Shout out to Christy: professional, knowledgeable, attentive, understanding, and caring. Excellent customer experience for me. More

by NiceCar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Nouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda! We're so excited that Christy could provide you with all the elements of an amazing car experience. Thank you, and we'll see you at a future date!

November 30, 2024

Great place to purchase ur vehicle and nice customer service and very clean vehicles at all time More

by soriano_yesenia77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda, Yesenia! It sounds like we provided you with a great experience. Thank you, and we can't wait to see you at your first service appointment!

November 30, 2024

Unfortunately I was here and a replacement was needed, but under warranty so I wasn’t out of pocket More

by cheryceswancyyy46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie,Canales
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that your Honda replacement was covered under the warranty! That must have been a sigh of relief so that you could get back on the road with ease. Thanks so much, and we hope to see you again!

November 30, 2024

Extremely, professional and experienced sales people ready to help put you into something you’re wanting to drive every day. More

by zachg08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kash Varzandeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations, Zach, on your new-to-you Honda! We strive to provide the right information so that you can drive off our lot happy. We're glad that was the outcome for your car-buying experience. Thank you, and we hope to see you at a later date!

November 30, 2024

We had a great experience working with Christy at Norm Reeves Honda Cerritos. She was professional, and focused on helping us find the right car. She was patient and transparent throughout the process. Sh More

by Nerlan N
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda, Nerlan! Having a good salesperson like Christy can make car-buying a pleasant experience, and we're glad that you could take advantage of it. When you need a service appointment, feel free to schedule your next visit online. Thank you!

November 30, 2024

I had appointment at 11am, but they did not check the car till 4 pm and then they said I have to come back next week for the part More

by Lj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Srrvice
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for providing us feedback on your service visit for your Honda. We will need to investigate the delays that you experienced and see what may need improvement in our processes. Please contact us so that we can resolve the issues that your Honda is experiencing and get the right part for your car. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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