Back

Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.6
8,335 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
Contact Dealership

18500 Studebaker Road

Cerritos, CA

90703

Directions

By Type

Showing 8,335 reviews

October 31, 2023

Not followed up with issues addressed after service on October 28, 2023. I called after picking up the vehicle, represtative never called back. More

by portilloduo29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan in the service department
Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience you experienced regarding the follow-up on the issues addressed after your service. We take your feedback seriously, and we will review our processes to ensure this doesn't happen in the future. Please feel free to reach out to us directly, and we will assist you with any outstanding concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

October 31, 2023

I have not purchased a new car in a lot of years, so I was not sure what to expect when driving over 75 miles to this dealership. Kim Kelly Lujan took of her valuable time to talk to me while on vacation More

by Katherine
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

It's awesome to hear you are loving your new ride. We thank you for your trust in us. Driving that far is certainly a commitment of your time and we're glad we were able to repay your commitment with an excellent experience!

October 30, 2023

Highly recommend Sales Team at Norman Reeves Honda Superstore of Cerritos CA!! My salesman Adam Pacheco was amazing in helping me find the car for me. Adam Pacheco and AJ did their best to give me the More

by chavirafamily1646
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Manager - George Habib
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the high praise and for recommending our Sales Team at Norm Reeves Honda Superstore of Cerritos, CA! We're delighted to hear that Adam Pacheco, AJ, and George Habib provided you with a professional and knowledgeable experience. Customer satisfaction is our top priority, and we look forward to assisting you with any future vehicle needs. Enjoy your new CR-V EX-L, and if you ever decide to purchase another vehicle, we'll be here to help. Safe and happy driving!

October 30, 2023

Excellent customer service😊 highly recommended to friends and family 😊 very good place to get a brand new car More

by amandaclouds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Galeana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Can't thank you enough for your ringing endorsement -- awesome to hear you had such a positive experience with us.

October 30, 2023

Great service quick in and out highly recommend to all my friends and family thanks again TY! More

by pacheco_3187
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank YOU for trusting us with your automotive needs and for writing this great review!

October 30, 2023

Great experience! I purchase a new car at least every other year, and this was the best experience I’ve ever had. No pressure, worked the deal with Mihai; I am happy w More

by vincentg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mihai Constantinescu
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing us for your recent car purchase! We're thrilled to hear that your experience with Mihai and our team was exceptional and pressure-free. Your recommendation means a lot to us. If you ever decide to purchase another car, we'd be more than happy to assist you again. Safe and happy driving!

October 29, 2023

Everything was pleasant and polite with Honda Personnel greeting me when I first arrived/drove up with how can I help you and are you working with someone. More

by dfspikes@lasd.org
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our Honda team. We're pleased to hear that you had a pleasant and polite interaction. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your business!

October 28, 2023

They are very nice, I bought three cars from them. And I really liked their service More

by Nooshrat77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your loyalty and for choosing us for your car purchases! We're pleased to have earned your trust and appreciate your kind words about our service. If you ever decide to add to your collection or need anything else, feel free to reach out. We're here to assist you.

October 28, 2023

Very nice guy very respectful he knows everything about products and numbers. He saved my time and my money for me to show me lease not finance More

by Shoka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you had a positive experience with our team and that they were able to help you with leasing options. Thank you for choosing us, and we appreciate your kind words. If you have any more questions or need assistance in the future, don't hesitate to reach out. Safe travels in your new vehicle!

October 28, 2023

Nathan and Shawn from sales were great. They weren't pushy at all. Frank from finance needs to work on his customer service. He rushed the finance part. It appeared like he just wanted us o More

by aquarius2372
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Shahnawaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Kohlhoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback and for highlighting the positive experience with Nathan and Shawn. We apologize for any inconvenience you experienced during the finance process. We'll address this to ensure a smoother experience for our future customers. Your input is valuable to us, and we appreciate your business.

...
162
...