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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
9,554 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,554 reviews

November 05, 2024

Stay on top of people skills n continue servicing the customers through every service writer with attention to detail on every reason that the customer is bringing the car for service thank you More

by ceastiges1r4242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department keep up the good work
Nov 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We will keep your suggestions in mind, so that we can provide you with a five-star experience next time for you and your Honda. Thanks so much, and we hope to see you again!

November 05, 2024

The staffs in service department was so helpful amd nice to costumer. The service was great More

by jun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's so nice to hear, Jun! We're thankful that you had such a satisfying service appointment for your Honda. If you need anything else, be sure to reach out. Thank you!

November 05, 2024

My server was Mike and was very friendly. He explained the necessary repairs, which I did do. I got my front break replaced, an alignment, but shortly after driving my tire pressure light cam More

by markddas111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy that Mike could provide you with good service and explained the repairs that your car needed, Mark! Thanks for bringing up the tire pressure monitoring light to us--we will make sure that our service department is checking that as well. Hopefully, we'll see you next time for another service appointment!

November 04, 2024

Un mal servicio estuve en espera desde las 9:30 am y eran la 1:30 y aun no me entregaban mi carro para el cambio de aceite. El Sr que me atendio lo vi solo cuando me registro, me llamaron de la escuela de mi More

by marioprado879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Lamentamos leer que tu visita de servicio no estuvo a la altura de tus expectativas, Mario. Abordaremos estos problemas con nuestro equipo de servicio para que la próxima vez estés bien informado sobre tu automóvil. Gracias por mencionar esto. Si deseas discutir este asunto con más detalle, por favor, comunícate con nuestro concesionario. Kevin Harris | Gerente de Relaciones con el Cliente | 562-345-9100 | kevin.harris@normreeves.com

November 04, 2024

From the moment I stepped onto the lot, to driving my new civic off the lot, I couldn’t be more impressed with the service I was provided. Everyone was so helpful and made the process of leading my new civic More

by cox.christopher98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

What a wonderful review, Christopher! We're so pleased that your car-buying experience for a new Honda Civic went so well. We'll let Albert, Ramzi, and Linda know about your kind words. When you need a service appointment, feel free to schedule it online. Thank you!

November 04, 2024

I brought my Passport in for the 28,000 service and was completely satisfied with the service and service rep More

by jr83298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
Nov 05, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like a satisfying 28,000-mile service visit for your Honda Passport, jr83298! Thank you for giving us your business, and we'll be here when you're ready for your next appointment.

November 04, 2024

Very nice and clean! A variety of cars and and the dealers looked busy and happy More

by celiameza23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the compliments for our store, Celia! Congratulations on your new Honda, and we look forward to helping you out in the future. Thank you!

November 03, 2024

Been going there for many years, the place is great. Have bought three cars there also. More

by klmeneww
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We truly appreciate your loyalty, klmeneww! Thanks for purchasing your last three cars at our dealership, and please let us know when it's time for number 4. Thanks for stopping by for service, and we'll be thrilled to accommodate you once again!

November 03, 2024

The service was efficient. The representative ensured that I was in and out quickly, being mindful of time. More

by msjnaranjo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Romero
Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that Johnathan could deliver you efficient and timely service, msjnaranjo! That's the kind of service that we like to provide to our customers. Thanks for trusting us, and we hope we can help you out in the future!

November 03, 2024

Francisco is always great! Always provides great customer service. I’m always taken care of. More

by Deysy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like Francisco set your Honda up right for service, Deysy! Thanks for stopping by, and we hope to help you in the future.

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