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Norm Reeves Honda Superstore Cerritos
Cerritos, CA
9,701 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 9:00 PM
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 9,701 reviews
January 03, 2025
Very helpful, very fair. Would definitely recommend to friends and family. Thank you very much Would definitely recommend to friends and family. Thank you very much More
by acontreras12
Employees Worked With
January 03, 2025
Excellent and efficient service. Susana is Very helpful and simply the best. My go to every time! Susana is Very helpful and simply the best. My go to every time! More
by livi1225
Employees Worked With
January 03, 2025
Everyone that assisted me at this dealership was very helpful and informative. Great at assisting me during choosing a car and my purchase. helpful and informative. Great at assisting me during choosing a car and my purchase. More
by lizzfrancoo
Verified CustomerJanuary 02, 2025
Excellent service Honda fit best vehicle ever had service men on top of care situations .thanks men on top of care situations .thanks More
by richardvmadrid
Employees Worked With
January 02, 2025
Meysam Kaed and Jose were very helpful and made the process very easy and smooth! process very easy and smooth! More
by picassoangel
January 02, 2025
Very nice experience in selecting a car but finance/registration department lacks customer experience handling. finance/registration department lacks customer experience handling. More
by amar shergill
Employees Worked With
Other Employees :
Eddy showed us the car. 5 star eddy.
January 02, 2025
Ramin is number sales manager in whole world Very good customer service and top car knowledgeable customer service and top car knowledgeable More
by ariyanminapour
Employees Worked With
January 02, 2025
Horrible! !! I had a bad experience and will not go back to this location. I did not even get the work done that was needed since I waited so long ad nothing wa !! I had a bad experience and will not go back to this location. I did not even get the work done that was needed since I waited so long ad nothing was ever done to the car. I even had an appointment and 5 hours later not work was done . More
by andeeplus039
Employees Worked With
Service center
January 02, 2025
Extremely Disappointing Experience at Norm Reeves Honda Cerritos I recently had a service appointment to purchase and install 4 tires at Norm Reeves Honda Cerritos, and it was one of the most frustratin Cerritos I recently had a service appointment to purchase and install 4 tires at Norm Reeves Honda Cerritos, and it was one of the most frustrating and disappointing experiences I’ve had. From start to finish, the level of service was subpar, and it left me questioning why I ever chose this dealership in the first place. First, the customer service was abysmal. The staff was unprofessional, with no clear communication about the status of my vehicle. I was left waiting for over two hours without any updates. When I finally spoke to someone, they seemed uninterested in helping and couldn’t provide any clear answers regarding the delay. The worst part of the whole experience was the lack of respect for my time. I had an appointment and arrived on time, but it seemed like my vehicle wasn’t even given priority. It was clear they were overbooked and didn’t care about honoring appointments. I expected much better from a Honda dealership with a reputation like theirs. If you value your time, money, and overall experience, I strongly recommend you avoid this location. More
by Ben
Employees Worked With
Anthony Ortiz
