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Norm Reeves Honda Superstore Cerritos
Cerritos, CA
9,546 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 9:00 PM
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 9,546 reviews
November 23, 2024
Great Experience. Kind and super fast service.. Best Honda dealer. Higly recommend to all my friends Kind and super fast service.. Best Honda dealer. Higly recommend to all my friends More
by ukyylcn
Verified Customer
November 23, 2024
They were very helpful and did really well at explaining everything to me. Everything went well. everything to me. Everything went well. More
by chris27bunyi
Employees Worked With
November 23, 2024
Pésimo servicio del encargado de atenderme , se retiró a su casa y nunca me avisó que mi auto estaba listo y había dejamos mis llaves en su escritorio porque no las encontraban su casa y nunca me avisó que mi auto estaba listo y había dejamos mis llaves en su escritorio porque no las encontraban More
by luisito62018
Employees Worked With
José Vargas
November 22, 2024
I was really happy with getting this service done. Mike was a great help! Always appreciate a helpful person! Keep up the great customer service! Mike was a great help! Always appreciate a helpful person! Keep up the great customer service! More
by joejr.18157
Employees Worked With
Mike was awesome
November 22, 2024
I went in for just an oil change at 7:30am and was offered to also fix a recall on my civic (the fuel pump) I agreed. Time est to collect my car was 12pm. I received a text stating my car was complete offered to also fix a recall on my civic (the fuel pump) I agreed. Time est to collect my car was 12pm. I received a text stating my car was complete at 11:55am went over to pick up my car to find out it wasn’t complete. I was told to wait 20 mins at 12:00pm. I waited, then received a text at 1:00pm stating, “ Just about done , he is running pressure checks to make sure all ok--apologies for the delay , the machine had went down but earlier before your car was in shop , but we got a new machine -about 20 more min”. Ok fine but why wasn’t I told when I dropped off my car at 7:30 am that the machine wasn’t working before I was offered a service that supposedly needed a machine to replace? Now an hour waiting it hits 1:30 no update no text nothing. It hits 1:55,still nothing and now I’m walking around asking around for my car when I was told 20 mins 30 mins ago? Then it hit 2 then 2:30 and I finally get my car back after waiting almost 3 hours. Then was told they fixed another recall the ac compressor I wasn’t aware about nor was told that would be done to my car. On the invoice it started that I stated the ac wasn’t working which never happened. Then also stated my tires had EXTREME wear when I just got them four months ago brand new? That’s just wrong and more lies. All they said was sorry for the miscommunication and gave an and unwanted $60 credit. No one could tell me why they had me waiting almost 7.5 HOURS for an oil change and fuel pump change that takes at most 2 hours to complete, 3 MAYBE if there’s a queue which I wasn’t told about bc when I made the appointment I was signed up for a express service but wasn’t told that had changed and I had confirmed that while discussing a timeframe of pick up for my car. Horrible. A whole day wasted because they could not communicate properly and did extra services to my car without talking to me first. I hope this is resolved quickly as they price themselves on being the best and yet I’ve had issues each time I’ve gone for only an oil change. Every time they have kept my car for 3-4 hours for just a 15 min oil change. Horrible. More
by akakittay
Employees Worked With
No one
November 22, 2024
Mr. Armstead was nice and incredibly knowledgable regarding everything in the car business, God Bless. regarding everything in the car business, God Bless. More
by carlos.martin58
November 21, 2024
Great experience at Cerritos Honda! Reza Was great to deal with! Truly, one of my More positive car Purchasing experience!! Reza Was great to deal with! Truly, one of my More positive car Purchasing experience!! More
by Alexsar5
Employees Worked With
